Xfinity Phone Number

Call Xfinity customer service faster with GetHuman

800-934-6489
Customer service
866-203-0432
nouveaux clients
Current Wait: 6 min (2m avg)
Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 3:15pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Appuyez sur 0# jusqu'à ce que quelqu'un décroche

Reasons customers like you called recently

I have a problem with an Xfinity reward in the outside company that contracts for Xfini...
I am told there is an outage at my residence by the automated phone service*and by the...
want to add dysney plus to my account
I need to see if my account is past due or why service is not working.
My xfinity app is not working on roku. It wants me to sign in each time and each time i...
I want to transfer a Cox email account to my *****@***.com account. I need to talk to s...
Can’t get Xfinity app, Beta, to load on my ** inch LG OLEG TV.
password does not work. What am I paying for*?
Hi, I'd like to cancel both my auto and renter's insurance policies as I am moving to E...
Xfinity*Comcast TV service.*When I initially signed up for xfinity, I specifically requ...
Who do I contact when digging on my property?
I am trying to add home phone and also receive a fax number
Can’t set up internet
We upgraded speed of internet service and now I can’t login remotely to my work VPN. S...
Change in Xfinity plan with more internet speed
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Xfinity's Phone-Based Customer Care

Xfinity is a major telecommunications company in the United States and is owned by Comcast. Since Xfinity is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Xfinity?

People call Xfinity for many reasons including:

  • Requesting new service, changing service, or canceling service
  • Adding additional services or upgrading to another plan
  • Requesting technical support
  • Scheduling repair calls
  • Problems with bills and payments

There are several ways that you can get in touch with an Xfinity representative by phone:

  • Visit Xfinity's website and request a chat conversation with a customer service representative.
  • Call Xfinity's toll-free number.
  • Visit Xfinity's website and request a call-back from a representative. This will allow you to avoid waiting on hold.
  • Dial 611 from an Xfinity mobile or landline phone. (Please note that this only works if you have Xfinity mobile or landline service.)

Xfinity has an automatic phone system that will direct your call to someone who can help you. If you are a customer of Xfinity, you will have to enter the last four digits of your Social Security number. If you aren't a customer, hit "0" repeatedly and you will eventually be connected to a live person.

How Do Consumers Feel About Xfinity Phone Customer Service?

Sadly, Xfinity has a reputation for poor customer service. Common complaints include waiting a long time to speak to a human, agents who are unhelpful and poorly trained, as well as the fact that Xfinity can make it very difficult to cancel or downgrade services.

One common complaint is that customer service representatives offer inconsistent service and may, in some cases, make promises to customers that are not upheld. One thing that you can do to combat this is keeping a record of calls that you make, as well as screenshots of chats. You should also hang on to your bills and contracts.

Noteworthy Customer Service Cases

The most famous Comcast/Xfinity customer service case involved a journalist and his wife who attempted to cancel their plan with Xfinity. They were transferred to a retention specialist who refused to listen to them and kept arguing with the couple, despite their pleas to end the call and cancel their service.

The journalist recorded the call and published it online. Unfortunately for Xfinity, the story went viral and the company suffered severe public relations fallout. As a result, Xfinity pledged to do better in the future.

What Can Be Accomplished with Xfinity Phone-Based Customer Service?

Most issues that you might experience with your service can be resolved over the phone, including:

  • Billing issues
  • Service starts, stops and changes
  • Installations and repairs
  • Resetting connections and testing speeds

Xfinity customer service can't deal with every problem via phone, however. Issues such as malfunctioning or outdated equipment will need either a technician appointment or for the customer to visit an Xfinity office to switch out old routers and other hardware.

What if Calling Xfinity Telephone Customer Service Doesn't Work?

While calling Xfinity customer service usually results in the consumer getting the result he or she wants, there are situations that aren't easily resolved by phone, at least not during the first call.

In cases where Xfinity phone-based customer service, isn't being helpful, consider one of the following strategies:

  • Try live chat. Communication can sometimes be more clear in chat. It also provides you with a record that you can use if you have to escalate your case.
  • Try reaching out over social media. Xfinity is active on Reddit, Twitter and Facebook.
  • Xfinity does have customer support pages on its website. These pages are monitored, so you may be able to get appropriate advice there.
  • Contact an Xfinity retail store. An in-person meeting might resolve your issue.
  • Call back later. The next representative you speak to may be able to understand and resolve your issue.

Customer Number 800-934-6489 - by the Numbers

Numéro de téléphone à composer800-934-6489
Rappel possibleNON
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsDu lundi au samedi, de 7 h à 21 h
Meilleur moment pour composer15 h 15
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 0# jusqu'à ce que quelqu'un décroche
Attente moyenne
Attente actuelle6
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone
Qualité de la communication93%
Qualité de l'aide78%
Votes des clients470
Dernière mise à jour des informationsSat Nov 27 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Xfinity's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Xfinity, de l'attente en attente en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un agent Xfinity. Ce numéro de téléphone est le meilleur numéro de téléphone de Xfinity, car NaN des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants résolus par l'unité de service client qui répond aux appels à 800-934-6489 incluent Service Outage, Billing, Equipment Trouble, Transfer Service, Cancel Service et d'autres problèmes de service client. Plutôt que d'essayer d'appeler Xfinity d'abord, pensez à décrire d'abord votre problème; à partir de là, nous pouvons être en mesure de recommander un moyen optimal de les contacter par téléphone. Au total, Xfinity a 2 numéros de téléphone. On ne sait pas toujours quelle est la meilleure façon de parler aux représentants de Xfinity. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Xfinity - by phone or otherwise

Bien que 800-934-6489 soit le meilleur numéro sans frais de Xfinity, il existe 2 différentes façons de les contacter. Selon d'autres clients Xfinity, la meilleure façon de parler à leur équipe d'assistance client consiste à appeler leur 866-203-0432 numéro de téléphone nouveaux clients. Outre les appels, la prochaine option préférée des clients qui recherchent de l'aide est via 866-203-0432 pour nouveaux clients. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Xfinity, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Xfinity.

What is GetHuman's Relationship to Xfinity?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Xfinity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Sony Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Straight Talk Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Sony or Straight Talk. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Xfinity Contact Info

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General customer information

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