Airbnb is an online lodging broker that connects hosts with guests. With over 2 million people staying in Airbnb lodging every night, it isn't surprising that Airbnb gets a lot of customer service calls.
People use AirBnB customer support for a range of reasons, including:
Airbnb generally prefers it when guests and hosts work together to resolve problems. If you can't resolve a situation with your host, or you have an issue that has to be resolved by Airbnb itself, you can call its customer service number.
When possible, make sure you have a way to take notes during your call. These notes can come in handy if you need to escalate your case.
Tip: As you pack for your trip, drop a small notepad and pen into your backpack or purse. Having these on hand will make it easier for you to take notes if you have to contact Airbnb or your host.
Also, be aware of your surroundings: If you are unable to get into your accommodation and weather or other circumstances make it unsafe to call Airbnb customer service while outside, find a cafe or another safe place from which to make the call.
Airbnb is a rapidly growing company and, as one might expect, has had some growing pains. This has led to media reports of consumer dissatisfaction with AirBnB's customer service team.
One primary area of dissatisfaction is the company's response to travelers who find out after arriving at their destination that the accommodations they booked are unavailable, unsafe or unsanitary.
A traveler may find him or herself stranded while AirBnB customer service representatives try to work with the host or to locate alternative lodging. This can take time, something that often unacceptable to a tired traveler who may not have a safe place to wait for a return call.
It should be noted that there are other, more positive stories about the level of service provided by Airbnb, and many people feel that agents have gone above and beyond while addressing problems.
Airbnb customer service can resolve many issues over the phone, including reaching out to hosts regarding issues with accommodations, finding a stranded guest a different place to stay and facilitating refunds.
There are situations in which AirBnB users may have to scan and upload documents to substantiate a claim or to receive refunds. This has to be done through AirBnB's online system.
In situations where there is a conflict between host and guest and there doesn't appear to be a violation of Airbnb rules, phone representatives may not be able to provide refunds or other compensation to either party. This forces guests to negotiate with hosts directly, something that can be difficult, if not impossible, to do.
If you get off the phone with Airbnb feeling as if you didn't accomplish anything with the call, don't lose heart. There are still things that you can do to achieve an appropriate resolution to your concern.
Before re-contacting Airbnb, review the notes you took during your original call. If you didn't take notes, and it is convenient to do so, write down what you remember from your first call. This information can be helpful when working with a different representative.
Next, call back. Different representatives have different levels of training and the next person you speak to may be better able to understand and address your concerns.
Another option is to use Airbnb's live chat function. This option provides you with a written record of the communication, which is very useful if you have to escalate your complaint, as well as the ability to communicate privately and quietly.
A third option is to email Airbnb customer service. While this may not be the best option if you need immediate assistance, it can be a good way of communicating more complex, but less urgent, concerns.
Airbnb also manages accounts on several social media platforms. You can try to get the attention of one of their social media managers via Twitter, Facebook or Instagram.
Il s'agit du meilleur numéro de téléphone de AirBnB, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un AirBnB agent. Ce numéro de téléphone est le meilleur numéro de téléphone de AirBnB car 268,830 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 855-424-7262 incluent Refund a Charge, Account Access, Change Booking, Cancel Booking, Missing Payment et d'autres problèmes de service client. Le AirBnB centre d'appels auquel vous appelez a des employés de Oregon et est ouvert 24 hours, 7 days selon les clients. Au total, AirBnB possède 2 numéros de téléphone. La meilleure façon de parler aux AirBnB représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.
Bien que 855-424-7262 soit le meilleur numéro sans frais de AirBnB, il existe 4 moyens de les contacter. Selon d'autres AirBnB clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 415-800-5959 numéro de téléphone de leur Service client international service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 415-800-5959 pour Service client international. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter AirBnB, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for AirBnB.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AirBnB. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.