Xfinity Customer FAQ

If your remote is not working despite having good batteries, try resetting it by removing the batteries and pressing every button for 30 seconds. Then, reinsert the batteries properly. Make sure there are no obstructions between the remote and the device it controls. If the issue persists, consider trying to pair the remote again with your device by following the appropriate pairing instructions specific to your remote and equipment.

To downgrade your Xfinity plan, you can manage your plan through the Xfinity account portal or the Xfinity app. Look for the option to change your service or plan. Follow the prompts to select a lower-tier package that suits your needs. Changes to your plan may take effect at the end of your billing cycle, depending on the specific package you choose.

You can get a breakdown of your mobile phone bill by logging into your Xfinity account online or through the Xfinity app. Once logged in, navigate to the billing or account section where you can view your current and past bills. This will provide you with detailed information about your charges, usage, and any fees associated with your mobile service.

To initialize a new Xfinity modem, follow these steps: 1. Connect the modem to a power source and plug it in. 2. Use a coaxial cable to connect the modem to the cable outlet. 3. Use an Ethernet cable to connect the modem to your device, or configure Wi-Fi settings with the default SSID and password found on the modem label. 4. Power on the modem and wait for the indicator lights to stabilize, indicating a successful connection. 5. Visit the Xfinity activation website or use the Xfinity app to complete the setup process by following the prompts. Make sure you have your Xfinity account information handy.

Yes, you can return a modem to an Xfinity store. Ensure that the modem is in its original condition and bring any required documentation, such as your account information and receipt, to facilitate the return process.