A:Press 2, then 1, then 3 then 5 OR Keep saying "Customer Service".Our free phone can also navigate phone menus to get a live human at WalMart for you.
Q:
Does WalMart offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 59 seconds.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 2, then 1, then 3, then 2 then 6 · What can we help you with? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 7:30am-5pm CST · Calling this WalMart number should go right to a real human being · Questions about your personal gift cards, press 1. All other services, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
Mon-Fri 8am-11pm, Sat 9am-9pm, Sun 12pm-7pm EST · Calling this WalMart number should go right to a real human being · If you are calling regarding contact lenses, press 1. For all other calls, press 2.
Toll-free · Mon-Fri 8am-11pm, Sat 9am-9pm, Sun 12pm-7pm EST · Direct to a human · If you are calling regarding contact lenses, press 1. For all other calls, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for WalMart below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this WalMart phone number to document the phone system.
Here is how our research team describes the way the WalMart phone system greets you: For orders, online pickup, or delivery, press 1. For locations and hours of any Walmart or Sam's Club, press 2. Store experience, gift cards, or credit cards, press 3. If you are a current or former associate, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then 1, then 3 then 5 OR Keep saying "Customer Service"
Below are some clips we've found from WalMart's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Walmart customer care.
If you're calling about your walmart dot com order, online pickup, or delivery order, press one.
For the phone number, location, and We are currently experiencing significant website related issues and are working to resolve them.
Unfortunately, our customer care agents will be very limited in their ability to assist you until all systems are operational."
Excerpt from a call with WalMart
Monday, January 1, 2024 8:38 PM
They may ask for information for security purposes
"Thank you for calling Walmart customer care.
If you're calling about your walmart dot com order if you're calling about your store experience, or in store pet services Please hold while your call is connected.
Welcome to Walmart gift cards.
To hear instructions in Spanish, press to retrieve your gift card status, balance, or please remember, for security purposes, agents cannot provide balance information."
Excerpt from a call with WalMart
Friday, November 1, 2024 12:08 AM
They may need the phone number on your account
"Thank you for calling Walmart customer care.
If you're calling about your walmart dot com order, online pickup or delivery order, press one.
For the phone number, location, and hours of operation of a Walmart store thank you for calling the Walmart store and Sam's Club locator service.
The for the address and phone number of the nearest Walmart store, please enter the first six digits including the area code of the phone number."
Excerpt from a call with WalMart
Monday, December 16, 2024 8:48 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Walmart customer care.
We are currently experiencing high call volumes with longer than normal wait times.
We appreciate your patience.
However, if you prefer not to wait, many answers to commonly asked questions questions can be found in our help section on walmart dot com or on our mobile app.
One moment, please.
How can we help you? You can say things like track my order, items missing from my order, Walmart gift cards, or tell us what you need in your own words."
Excerpt from a call with WalMart
Thursday, July 3, 2025 3:10 PM
They may ask you to enter information with the dial pad
"Thank you for calling Walmart customer care.
You're calling about your walmart dot com order Thank you for calling the Walmart store and Sam's Club locator service.
To locate Walmart stores, press one. For the address and phone number of the nearest wall please enter the first six digits including the"
Excerpt from a call with WalMart
Tuesday, May 28, 2024 4:21 PM
They may ask you to say or enter information
"Thank you for calling Walmart customer care.
If you're calling about your walmart dot com order, online pickup, or delivery order, press one.
For the phone number, location, and hours of operation of a Walmart store or Sam We are currently experiencing high call volume with longer than normal wait times.
We appreciate your patience.
However, if you prefer not to wait, many answers to commonly ask questions can be found in our help section on walmart dot com or on our mobile app.
One moment, please.
What can we help you with? You can say things like track order, return policy, cancel order, or describe your issue in your own words."
Excerpt from a call with WalMart
Tuesday, June 11, 2024 1:03 AM
The first phone menu
"Thank you for calling Walmart customer care.
To repeat these options, press the star key.
Calling about your walmart dot com order, online pickup, or delivery order.
If you're calling about your walmart dot com order, online pickup, or delivery order, press one.
For the phone number, location, and hours of operation of a Walmart store or Sam's Club, press two."
Excerpt from a call with WalMart
Friday, July 11, 2025 7:38 AM
After you press 1
"If you're calling about a store experience, in store pet services, Walmart gift card, or Walmart credit card, press three.
If you're a current or former associate, press four."
Excerpt from a call with WalMart
Friday, June 28, 2024 5:00 PM
After you press 2
"If you're calling about a store thank you for calling the Walmart store and Sam's Club locator service.
To locate Walmart stores, press one.
To locate Sam's Clubs, press two."
Excerpt from a call with WalMart
Friday, May 31, 2024 2:11 AM
After you press 3
"If you're calling about your store experience or in store pet services, press one.
For Walmart credit card questions, press two.
For Walmart gift card, press three.
For an ethics issue, press four."
Excerpt from a call with WalMart
Friday, July 11, 2025 7:38 AM
After you press 4
"If you're calling about your walmart dot com if you are calling for the phone number to payroll, press one.
For an open door issue or other business concern, press two."
Excerpt from a call with WalMart
Thursday, June 20, 2024 12:01 AM
After you press 5
"If you're if you're calling about your walmart dot com order, online pickup, or order, press one.
For the phone number, location, and hours of operation, of a Walmart store or Sam's Club, press two."
Excerpt from a call with WalMart
Saturday, January 6, 2024 3:34 AM
What are the hours and when should I call?
WalMart operates the call center for this 800-925-6278 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 13,744 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with WalMart at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this WalMart phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like WalMart staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call WalMart is Sunday.The most busy day to call is Thursday, which averages 62% more phone calls by comparison.Again, this is based on a sample of 13,744 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday, which is 271% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call WalMart is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that WalMart staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Calling Walmart's customer service has some usage, but its ability to find a Walmart near you is pretty limited unless you know the ZIP Code you want to search for a store.
When I called, I asked the system for the store locator, intending to ask for a Walmart location that had a deli where I'm currently located. The system told me that I could look up Walmart or Sam's Club locations and further divide them by requesting locations near a certain ZIP Code or by the location I was calling from.
I decided to ask for Walmart locations by the location of my phone, and the system took a second before telling me that my closest Walmart location was in Greenfield, Indiana. I normally live on Indianapolis' west side, not its east side, meaning that the system was telling me my nearest Walmart was located 40 minutes away from my normal home.
I actually live just five minutes from a Walmart, so this shocked me. I asked it for the next closest location three more times and got two more locations in Indianapolis and one in Fishers, none close to where I live nor where I happened to be calling from.
After that frustration, I asked to find a Walmart by zip code, and the system gave me a Honolulu Walmart that I had visited before. I asked it for its hours, but the system told me it could not reveal the hours because they would vary by store. My best bet would be to call the store itself and request its hours from that number.
I then returned to the main menu to get information about a deli near me, but a deli was not a search option presented. My only options were Walmart, Sam's Club, Neighborhood Market and a Walmart pharmacy. With that information, I ended the call, unable to get any more information.
Overall, I was not impressed with this number. Knowing your ZIP Code when traveling is helpful, but you'll be totally lost if you don't. The system seems to tie where you're calling from to your phone number, regardless of where you happen to be. That's a serious problem with people moving as much as they are; it makes this feature useless for many people who moved away from home.
Given the wildly inaccurate location feature, I would only use this feature if you genuinely knew where you were when asking for a store. The system cannot use your phone's location services if you're traveling and looking for a Walmart.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call WalMart
If you have time to do a bit of reading before you call WalMart, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any WalMart customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to WalMart, and their purpose. Are any of these similar to the reason you are trying to call?
Request for a refund: "I had food that went bad in my online order."
- From a call lasting 3m 35s , Jul 22, 2025 2:59 AM
Order issue with lighters: "I ordered a 50-pack of lighters but only received 1 lighter instead."
- From a call lasting 3m 6s , Jul 21, 2025 3:58 AM
Information about why customers call WalMart is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and WalMart will reply our your email.
Some customer service teams, like that of WalMart, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- WalMart customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is WalMart's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WalMart agent. This phone number is WalMart's best phone number because 9,540 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-925-6278 include Returns, Track an Order, Return an Order, Refund a Charge, Missing Item and other customer service issues. Rather than trying to call WalMart first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or email. In total, WalMart has 5 phone numbers. It's not always clear what is the best way to talk to WalMart representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for WalMart. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WalMart. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
