Costco Phone Number

Calling Costco customer service faster by GetHuman

800-220-6000
Customer service
Current Wait: 23 min (15.6154m avg)
Hours: 24 hours, 7 days; best time to call: 2:30pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Appuyez sur 55. Appuyez sur 0 pour l'opérateur.

Reasons customers like you called recently

Interested in sleep science split king ara ** inch with motorized base. We bought one p...
I need to update my Costco Anywhere Citi Visa EXPIRATION DATE. I tried to do this on li...
I recently purchased two HP computers from Costco. I bought them from Costco because t...
bought * boat batteries in april of **** and there both dead, I usually get * years out...
I need to schedule the delivery of a product bought in costco.com.
Wondering how or whom I would contact to ask for your fantastic company to do better at...
When is the Sony xbr**a*g going to sold in Costco stores?
There is a Rebate that I being expecting since Last June from a Garage door that I purc...
Missing item from online order
Need to cancel a sectional couch that is currently being shipped and order a different one
I want to purchase an iPad as a gift. How will this effect the warranty and Costco’s ex...
Costco customer service**I am writing this email to express my concern and experience w...
I never received a refund on my mattress
I want to order a wood shed but **. I am not a member. How do I become a member. Is th...
I have a washer that is not working correctly and I called the manufacturer they are se...
See more recent reasons for calling

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Our Editor's Notes on Costco's Phone-Based Customer Care

Costco is a warehouse club that sells a range of goods and services to its members. While Costco ranks high in overall customer satisfaction, the size of this company means that it gets a lot of calls from members and potential members every day.

Why Do People Call Costco Customer Service?

People call Costco customer service for a variety of reasons, including:

  • Setting up a new membership
  • Changing or canceling a membership
  • Questions about member benefits, such as insurance, travel, or health care services
  • Technical support for electronics
  • Questions about refunds or exchanges
  • Help with online ordering
  • Complaints or requestions about the in-warehouse experience

Best Tips for Calling Costco Customer Support

Here are some tips for getting answers to questions or resolving issues with Costco quickly when you call Costco customer service:

  • Make sure you are calling the right number. Costco has different numbers for different departments and services, including membership, technical support for electronics, pharmacy and online orders.
  • Each customer service department has its own hours. Warehouse and membership customer service is available from Monday to Friday, from 6 am to 6 pm Pacific time. Saturday to Sunday, from 8 am to 5 pm Pacific.
  • If your problem or question pertains to a local warehouse, such as a lost item, poor service from an employee, or a question about business hours, call the warehouse directly.
  • Have your membership number in front of you. You'll find this on your card or on correspondence from Costco.
  • Costco has a co-branded credit card with Citibank. If you have the Costco Anywhere Visa® Card and need customer service, you'll have to contact Citibank.
  • If you are calling Costco's Concierge Services for an electronic item, Costco asks you to have the following handy along with your membership number: Item number (you can find this on your receipt, along with the purchase date), along with your item's model and serial numbers.

How Do People Feel About Their Calls to Costco Customer Service?

Costco has a strong reputation for providing excellent customer service and club members are generally happy with the support they receive from representatives. The company is particularly well-known for its robust returns policy.

Media Stories

Media reports of Costco customer service are generally positive. One slightly negative story noted a case in which a member with a history of excessive returns lost her Costco membership. The decision was made by a customer service executive, who did refund her membership fee for the year.

What Sort of Issues Can Costco Phone-Based Customer Service Resolve?

Costco customer service representatives can handle a range of issues, including membership enrollments and renewals, e-commerce issues and comments and concerns about customer satisfaction.

What Can't Easily Be Resolved Over the Phone with Costco?

There are some issues that are not easily resolved by calling Costco:

  • Individuals who sign up for a Costco membership online or over the phone must visit a local Costco store to complete their registration and obtain a membership card. Costco membership cards include a photograph of the member, so an in-store visit is a must.
  • Returns must be made at a store or by mailing the product back to Costco.
  • Costco.com offers a price adjustment service: If the price you paid on Costco.com for an item drops within 30 days of purchase, you can request an adjustment. However, adjustments can only be completed via an online form.
  • Requests for technical support may require you to bring your item into a warehouse for repair.

What Can I Do if my Call to Costco is Unsuccessful?

Calls to good companies sometimes go bad. If you get off the phone with Costco and feel as though you didn't accomplish anything, don't fret. There are options available to you.

The first thing to do is take some notes on what happened during your call. Try to remember the representative's name, and take down the date and time of your conversation. This can be very useful if you need to escalate your case.

  • Try calling Costco again. You may be able to connect with a representative who has more experience or training and who can resolve your issue.
  • Costco offers a live chat option on its website. One advantage to live chat is that you'll have a written record of your communication.
  • Costco does not offer the option of communicating via email or via social media platforms. You can, however, send a letter via postal mail. If you go this route, make sure that you send your letter with delivery confirmation. This will be useful if you don't receive a response and need to escalate your case.
  • Visit your local Costco and ask to speak to a manager. In some cases, talking to someone who is directly in front of you may be what is needed to communicate effectively and discuss your options and alternatives.

Customer Number 800-220-6000 - by the Numbers

Numéro de téléphone à composer800-220-6000
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appels24 heures, 7 jours
Meilleur moment pour composer14 h 30
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 55. Appuyez sur 0 pour l'opérateur.
Attente moyenne
Attente actuelle23
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, facebook, email, web
Qualité de la communication52%
Qualité de l'aide89%
Votes des clients3,211
Dernière mise à jour des informationsThu Oct 15 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Costco's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Costco, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Costco agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Costco car 58,182 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-220-6000 incluent Refund a Charge, Missing Order, Renew Membership, Membership Question, Store Feedback et d'autres problèmes de service client. Le Costco centre d'appels auquel vous appelez a des employés de Washington et est ouvert 24 hours, 7 days selon les clients. Au total, Costco possède 4 numéros de téléphone. La meilleure façon de parler aux Costco représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Costco - by phone or otherwise

Bien que 800-220-6000 soit le meilleur numéro sans frais de Costco, il existe 7 moyens de les contacter. Selon d'autres Costco clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 800-955-2292 numéro de téléphone de leur Service à la clientèle de Costco.com service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 800-955-2292 pour Service à la clientèle de Costco.com. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Costco, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Costco.

What is GetHuman's Relationship to Costco?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Costco. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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