USAA Phone Number

Calling USAA customer service faster by GetHuman

800-531-8722
Customer service
Current Wait: 97 min (89m avg)
Hours: Monday - Friday 7am-5:30pm CST; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Lorsque les invites vocales commencent, appuyez sur #, puis entrez l'extension à 5 chiffres, puis appuyez à nouveau sur #. L'humain vous transférera au bon département.

Reasons customers like you called recently

Locked out of account.
Update insurance policy
Best number for signing up my home insurance ?
Can sponsor my neighbors, he is interested in usaa as far as know for car insurance, *P...
My name is qur'an Jones and I have a claim against yall and was to recieve a email wit...
Need to change my address
can not get into my auto acct.need to set up a new id and password.my acct**********
I am a member and can not access the site. I have forgotten my ID and password. My phon...
can not get to my acct.telling me acct* is not the correct one.can i cancel all my info...
Cancel motorcycle insurance
Add a vehicle to my Insurance.
Inquiring on how to reveive a life insurance check through usaa. I want to do it in the...
I ran into a ditch and need a tow truck
I have a term policy with usaa getting close to the end , want to hear options for longer
Customer locked keys in car
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on USAA's Phone-Based Customer Care

USAA provides a range of financial services including loans, investment products, and insurance to both active-duty service members and veterans. With over 12 million members, it isn't surprising that USAA gets a lot of calls to its customer service departments.

Because USAA works with service members and their families, it also maintains a separate phone line for those who are being, or have been, deployed.

Why Do People Call USAA Customer Support?

People call USAA customer support for many different reasons, including:

  • Questions about opening an account
  • Making changes to or closing an account
  • Purchasing products and services
  • Help with credit cards
  • Loan issues
  • Deployment concerns

Best Practices for Calling USAA Customer Service

Before calling USAA, make sure you are prepared for the call. Be prepared to take notes, either with pen and paper, your computer, or a note-taking app on a phone or tablet. Have any necessary information in front of you, including account numbers and relevant correspondence.

USAA has multiple divisions, each with its own customer service department. While it is possible to call a division directly, you don't have to. USAA's phone system can direct a call to its main toll-free number to any customer support department within the organization.

When you call, you'll be asked for your USAA number or, as an alternative, your Social Security number. From there, you can ask a question and you'll be directed to the appropriate department.

If you would prefer to speak to an agent right away, say "representative" or push 0. On the other hand, if you don't mind working with the automated system, but prefer to use touchtone rather than voice activation, hit *8 on your phone.

How Do People Feel About Calling USAA Customer Support?

Customers of USAA bank report that they sometimes experience difficulties working with USAA's customer service representatives. These difficulties may include not being able to get to a human on the phone, long wait times and having to make multiple calls to get an issue resolved. There are, however, other reports that indicate a high level of satisfaction with USAA customer service.

What Kind of Issues Can USAA Phone-Based Customer Service Resolve?

Many standard financial service issues can be resolved by phone with the USAA. These include getting questions answered about products and memberships, checking balances and payment dates, and initiating investigations of fraud, identity theft, or inappropriate charges. Insurance customers can also call about claims and appeals.

What Issues Can't Be Resolved Over the Phone?

In some cases, a physical signature may be required on forms and documents. In addition, your presence may be required for some customer service issues, including opening, closing, or transferring accounts. In addition, you may be required to mail or bring in original documents if electronic copies are not acceptable.

What Can I Do if My Call to USAA Customer Service Is Unsuccessful?

If you hang up after a call with USAA and feel as though your case was not resolved properly, don't give up. You have options for getting the help you need.

Before doing anything else, and if you didn't take notes during your first call, write down or type out what happened. This information can be helpful if you have to escalate your case.

After writing down what happened during your first contact, consider what your ideal resolution might be and then write this down as well. Having a "goal" resolution in front of you can help keep your conversation on track.

Next, try calling back. The next representative that you speak to might be in a better position to resolve your situation or give you the information that you need.

If USAA's customer support representatives can't resolve your issue, you may need to try a different approach:

  • Visit a financial center: USAA operates brick & mortar financial centers near some military bases. If you live near one of these, arrange to visit and speak with a USAA representative in person.
  • Try sending a message through USAA's online help center. This option provides you with a written record of your communication, which may be what is needed to secure a resolution.
  • Another option is to get in touch with USAA via its social media accounts. As with sending a message, this alternative to calling provides you with a written log of your conversation with a USAA representative.
  • USAA provides mailing addresses for all of its departments. Sending a letter via postal mail, with tracking, is another option for achieving your desired resolution.

Note: If you are calling USAA to get information, not to handle a specific request or problem, you may have better luck using USAA's virtual assistant, which you can find on its website. The virtual assistant may be able to quickly and efficiently get you the information that you are looking for.

Customer Number 800-531-8722 - by the Numbers

Numéro de téléphone à composer800-531-8722
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezRéclamations
Heures d'ouverture du centre d'appelsLundi - Vendredi 7h-17h30 CST
Meilleur moment pour composer8 h 30
Naviguer dans un labyrinthe téléphonique vers un être humainLorsque les invites vocales commencent, appuyez sur #, puis entrez l'extension à 5 chiffres, puis appuyez à nouveau sur #. L'humain vous transférera au bon département.
Attente moyenne
Attente actuelle97
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, web, facebook, twitter
Qualité de la communication50%
Qualité de l'aide69%
Votes des clients5,229
Dernière mise à jour des informationsSat Nov 21 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

USAA's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de USAA, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un USAA agent. Ce numéro de téléphone est le meilleur numéro de téléphone de USAA car 146,520 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-531-8722 incluent Coverage Questions, Roadside Assistance, Cancel Account, Check on a Claim, Make a Claim et d'autres problèmes de service client. Le USAA centre d'appels auquel vous appelez a des employés de Arizona et est ouvert Monday - Friday 7am-5:30pm CST selon les clients. Au total, USAA possède 4 numéros de téléphone. La meilleure façon de parler aux USAA représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting USAA - by phone or otherwise

Bien que 800-531-8722 soit le meilleur numéro sans frais de USAA, il existe 7 moyens de les contacter. Selon d'autres USAA clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 800-531-6095 numéro de téléphone de leur Service Clients service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 800-531-6095 pour Service Clients. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter USAA, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for USAA.

What is GetHuman's Relationship to USAA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like USAA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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