Snapchat is a mobile social messaging app known for the short duration of its content: photos and text messages disappear off the service instead of remaining available for viewing. As one of the most popular social media platforms for young people, it isn't surprising that Snapchat receives a significant number of requests for customer service each and every day.
It should be noted, however, that Snapchat does not offer phone-based customer service. Individuals who need assistance must complete an online or in-app support request form and wait to hear back from Snapchat's customer service representatives.
The reasons why people contact Snapchat customer service are consistent with those found on other social media platforms, particularly those that cater to a younger demographic:
Requests for help in setting up, changing or canceling a Snapchat account
Troubleshooting and technical support
Appealing account suspensions
Reporting inappropriate content
Reporting copyright violations
Getting help with hacked accounts or cases of identity theft
There are several things that you can do to help ensure that your customer service request is handled professionally and quickly:
First, have realistic expectations. Snapchat is a free service that relies on advertising revenue. Unless your situation is urgent, you will probably have to wait a bit before hearing back from a customer support agent.
Before beginning the customer service request process, gather up documentation that is relevant to your case and ensure that it is in a form that you can send to Snapchat online. This means scanning hardcopy documents, downloading electronic documents and taking screenshots of relevant content or correspondence.
Begin the support process by carefully reading the online menus in the support section. Keep in mind that if you don't do this, you risk sending your request to a customer service representative who is unable to assist you. This will add additional time to the resolution of your case.
Complete the instructions as provided, attach all documentation and take a note somewhere of when you sent the request. Having a record of the date and time will help you track your support request.
Many Snapchat users are unhappy that they are unable to engage in real-time communication with customer service representatives either by phone or live chat. Still, however, they also realize that this is a free service and that it is impractical to provide call center support. As for resolving issues via available customer support, reports tend to be mixed with some people being very happy with the support level provided while others find the process frustrating.
Because this is primarily an online service, Snapchat customer service representatives can resolve most issues, including providing assistance with setting up and canceling accounts, troubleshooting and technical support, billing issues and addressing concerns about inappropriate content or content that violates intellectual property laws.
Snapchat customer service cannot resolve issues caused by the fact that your mobile devices or your computer is incompatible with Snapchat. While a representative may be able to suggest a workaround, there is no guarantee that this will resolve your issue. You may have to deal with technical support that is provided for your device or use Snapchat with different equipment.
If your customer service request does not give you the resolution or answers that you want, don't give up. You may still have options.
First, review the communication that you have received from Snapchat. You should also look at your original request. You may be able to identify areas of miscommunication or misunderstanding that derailed your conversation.
Next, respond to the message you received. Address the issues where you think there was a misunderstanding and attach any additional documentation that could be useful for your case.
You may have to go back and forth a little bit to get the resolution that you want. You may also be able to talk with other Snapchat users on message boards and through your social networks to discover possible ways of resolving your issue.
Vous êtes venu ici pour voir le numéro de téléphone de Snapchat, l'attente actuelle en temps réel en attente et un moyen de passer directement à travers les lignes téléphoniques pour accéder directement à un Snapchat agent. Il y a de bonnes et de mauvaises nouvelles: les mauvaises nouvelles sont qu'ils n'ont pas de numéro de téléphone, mais la bonne est que nous savons comment contacter Snapchat de toute façon et vous aider avec votre problème. Au cours des 18 derniers mois, 181,890 clients comme vous sont venus à la recherche d'un numéro de téléphone pour Snapchat et nous ont aidés à confirmer qu'ils n'en avaient pas. Les raisons courantes pour lesquelles les gens essaient d'appeler le Snapchat service d'assistance à la clientèle incluent Hacked Account, Recover Account, Problem With the App, Lost Streak, Account Access et d'autres problèmes de service client. Plutôt que d'essayer d'appeler Snapchat, nous vous recommandons de nous indiquer le problème que vous rencontrez, puis de les contacter via le Web. Malheureusement, Snapchat n'a actuellement aucun numéro de téléphone. La meilleure façon de parler aux Snapchat représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.
Bien que Snapchat n'ait pas de numéro gratuit, c'est également le seul moyen de les contacter. Selon d'autres Snapchat clients, la meilleure façon de parler à leur équipe de support client consiste à informer GetHuman de votre problème ci-dessus et à nous laisser trouver quelqu'un pour vous aider. Outre les appels, la prochaine option préférée des clients à la recherche d'aide est via https://support.snapchat.com pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Snapchat, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Snapchat.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Snapchat, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our SafeLink Phone Number page. Or our Experian Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Snapchat customers like yourself.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Snapchat. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.