Sirius/XM Phone Number
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Current Wait: 24 min (24m avg)
Hours: Mon-Sat 8am-11pm, Sun 8am-8pm EST; best time to call: 8:05am
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Reasons customers like you called recently
Billing question - two different accounts
We traded our expedition and ought a new vehicle and need to transfer the service over.
Traded vehicles and need to have service transferred to new vehicle.
My service has disappeared in my Mercedes *** gl as of Monday. All I receive is ads for...
I cancelled my account & I have not been refunded & I am still being charged a monthly fee.
I got a subscription for * months I don’t remember what it cost and can’t find the purc...
I was hoping you turn my service back on for the full year that I paid for.
I paid for * year of service, that was supposed to be good until April but got cut off...
Transfer service to new car
Por favor necesito que me llamen del servicio al cliente en espa*ol gracias,me paso un...
Cancel service, paying too much per month for * radios.
Want to add a vehicle
I haven’t been driving my car as much. I would like a reduced rate. I was charged...
I need to cancel my service. It’s too expensive
Account * CJ**WAR* last payment made Feb ***** WHY have YOU disconnected our XM Radio...See more recent reasons for calling
Help me with my issue
Our Editor's Notes on Sirius/XM's Phone-Based Customer Care
Sirius XM is a popular online satellite and online radio service. As one of the oldest and most popular services of its type, it isn't surprising that it gets a lot of requests for customer service each and every day.
Why Do People Call Sirius XM Radio Customer Support?
People contact Sirius XM customer support for a range of reasons, including:
- Setting up accounts and initiating subscriptions
- Changing or canceling service plans
- Troubleshooting and technical support
- Learning about and using Sirius XM features
- Billing and account issues
- Identity theft and hacking concerns
Best Practices for Calling Sirius XM Customer Service
There are several things that you can do to help ensure that your call to to Sirius XM customer service is handled quickly and professionally:
- Call during business hours, which are Monday through Friday, 8am through 8pm Eastern Time.
- Be prepared for your call by having relevant documentation handy. This might include order confirmations, information about the device you are using to listen to Sirius XM, credit card and billing statements, screen shots documating technical issues and any previous correspondence between you and Sirius XM regarding your issue.
- If you are calling for technical support, have your device handy so that you can troubleshoot along with the agent.
- Have some way of taking notes during your call. Pen and paper work well for this purpose.
How Do Consumers Feel About Calling Sirius XM Customer Service?
Sadly, it appears that many people are unhappy with Sirius XM's customer service. They feel as though they are not listened to or that the customer service agents often fail to follow-through on their promises to address concerns. There are also complaints that Sirius XM customer service representatives are rude and there are unacceptably long wait times to speak to a live person.
One area of particular frustration is cancellation of accounts: In some cases, Sirius XM claims that an account has been cancelled, but consumers are still billed for a service that they no longer receive.
What Kind of Issues can Sirius XM Customer Service Representative Resolve?
Most common consumer issues can be resolved by customer service agents, including starting, changing, and ending plans, technical support questions, assistance with using product features and researching billing issues.
What Can't Be Resolved With a Call to Sirius XM Customer Service?
Since customers use third-party devices to access the service, it is important to realize that Sirius XM can't be held responsible for incompatibilities between the service and a device or a device problem. Technical support specialists may be able to determine whether a problem is with a device or with the radio service and may even be able to suggest a workaround if the device is the source of the issue. However, it is up to you to ensure that you are using a compatible device when streaming.
If an incompatibility is your issue, you may have to contact the customer service department for the device you are using. Be sure to let them know that you are having an issue with Sirius XM: They may already have an established protocol for dealing with this type of issue or they might be able to refer you to a product that is more compatible.
What Should You Do If You Have an Unsuccessful Call with Sirius XM?
If you get off the phone with a customer service representative and feel as though your questions were not answered or your issues were not resolved, don't give up. You may still have options:
- First, review the notes that you took during your call. If you didn't take notes, jot down what you remember. You may be able to identify an area of miscommunication or misunderstanding that contributed to the failure of your call.
- Next, call back. Politely explain that this is your second call and that you would appreciate a resolution. Explain what you think went wrong during your first conversation and also describe the resolution you desire. Keep in mind that agents have different levels of education, training and experience and this new agent may be in a better position to understand and address your concerns.
- If a second call does not resolve your issue, try a different way of getting in touch. One option is live chat, which has the advantage of being open on weekends and also provides you with a transcript of your conversation. Another option is reaching out over social media.
- Sirius XM also offers an "Unresolved Issue" option on its website. You can complete a web-based form in which you can describe your concern and your attempts to work things out with Sirius XM.
- Other options include contacting your credit card company regarding Sirius XM billing issues and asking that charges be reversed or denied. If your Sirius XM subscription was ordered through your car dealership, contact the dealership and ask them for an intervention on your behalf.
Customer Number 866-635-5027 - by the Numbers
Numéro de téléphone à composer866-635-5027
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsMon-Sat 8am-11pm, Sun 8am-8pm EST
Meilleur moment pour composer8 h 05
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 4
Classement (parmi les numéros de téléphone)1
Méthodes alternativestéléphone, chat, web, email, twitter, facebook
Qualité de la communication69%
Qualité de l'aide82%
Votes des clients6,753
Dernière mise à jour des informationsTue Mar 02 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Sirius/XM's Best Toll-Free/800 Customer Phone Number
Il s'agit du meilleur numéro de téléphone de Sirius/XM, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Sirius/XM agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Sirius/XM car 82,086 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 866-635-5027 incluent Cancel My Services, Change Services, Recover Account, Streaming or Download Trouble, Dispute a Charge et d'autres problèmes de service client. Le Sirius/XM centre d'appels auquel vous appelez a des employés de Pennsylvania, Dominican Republic, Canada, Texas, Iowa, New York et est ouvert Mon-Sat 8am-11pm, Sun 8am-8pm EST selon les clients. Au total, Sirius/XM possède 6 numéros de téléphone. La meilleure façon de parler aux Sirius/XM représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.
Contacting Sirius/XM - by phone or otherwise
Bien que 866-635-5027 soit le meilleur numéro sans frais de Sirius/XM, il existe 12 moyens de les contacter. Selon d'autres Sirius/XM clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 866-635-5020 numéro de téléphone de leur Annuler les services service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 866-635-5020 pour Annuler les services. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Sirius/XM, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Sirius/XM.
What is GetHuman's Relationship to Sirius/XM?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sirius/XM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.