Samsung Phone Number

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800-726-7864
Customer service
Current Wait: 23 min (22m avg)
Hours: Mon-Fri 7am-9pm, Sat 9am-6pm CST; best time to call: 8:15am
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Reasons customers like you called recently

My Samsung TV can't connect to Internet anymore. I tried powering off both TV and mode...
my fridge is not working was bought in ****
I have a **E Samsung phone I'm locked out of my phone can you please help me
Price for screen replacement on Samsung galaxy book **
Hello I have a samsung tv and I can’t turn it on can I please get help?
Connected to your local network but unable to connect to internet
When i signed up for the Samsung account and write down the password for the acc...
I attempt to access the CBS all access app on my smart TV, but it does nothing.
I got a samsung phone that's not paid off
**** ********* **** ** *** **
I'll discuss when someone calls me back.
how to take my phone off spanish, how to operate it
I purchased a Samsung Front Load Washer for The Home Depot less than a month ago. It i...
model number is UN**JU****G It is a series **** I understand there are lawsuits becau...
Im trying to find out where to buy extra mop pads for my new jetbot mop. Im finding th...
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Our Editor's Notes on Samsung's Phone-Based Customer Care

Samsung is a major international conglomerate that is perhaps best known for its consumer electronics and appliances division. Because so many people own Samsung products, it is not surprising that the company receives a lot of customer service calls.

Why Do People Call Samsung Customer Support?

Customers call Samsung for many reasons, including:

  • Questions about products
  • Warranty support
  • Technical support
  • Ordering products
  • Assistance with Samsung Pay mobile payments
  • Facilitating returns and exchanges
  • Scheduling in-home appointments
  • Troubleshooting products

Best Practices for Calling Samsung Customer Service

Here are some tips for ensuring an effective call to Samsung's phone-based customer service:

  • Samsung's consumer electronics and appliances divisions have their own customer service phone numbers. Before calling, check to make sure you are calling the correct division.
  • Samsung provides 24/7 customer service by phone to its mobile device users. Phone-based customer service hours for other divisions (except appliances) are Monday through Friday, 8 to 12 AM, Saturday and Sunday, 9 AM to 11 PM. Customer support for appliances ends at 6 PM daily.
  • Before calling, make sure that you have any necessary documents or information handy. These include warranties, order numbers, or product serial numbers.
  • Make sure you can take notes during your call. Doing so can be helpful if you need to escalate your case or record an authorization code.
  • If you can't wait on hold before talking to a representative, try scheduling a callback at a time that works for you.

How Do People Feel About Their Calls to Samsung Customer Support?

Samsung has made accessible customer support a priority. It provides extended customer service hours, multiple ways to connect with Samsung agents and has established multiple training centers and certification programs for its customer care and technician teams.

While there are occasional stories of poor customer support, such as a failure on the part of a representative to research or follow-through on a complaint, such reports are rare.

What Kind of Issues Can Samsung Customer Support Resolve?

Samsung's customer service is considered by many to be state-of-the-art. While a phone representative can track orders, identify fraudulent use of your account, and arrange for returns and exchanges, Samsung's customer service system also allows technical support personnel to provide remote assistance via your device. This allows the agent to troubleshoot and fix problems while also teaching you more about your Samsung product.

One of the more unique aspects of Samsung's telephone customer service is its Visual Support service, which allows customers to share photos of a device or appliance with the phone representative. This makes diagnostics much easier and often results in a quicker resolution of any problems.

What Can't Be Resolved by Phone With Samsung?

While Samsung's technology allows it to make some repairs or to assist customers in fixing problems with devices and appliances, there are cases in which an item must be repaired by a trained professional. These situations will require the customer to bring or mail the item to a repair center or for a technician to make a housecall.

What Can I Do If I Am Unhappy With My Call to Samsung?

Sometimes, and despite your best efforts, you may find yourself hanging up the phone with Samsung customer service and feeling badly about your call. It may be that the agent you spoke to wasn't knowledgable or responsive, or it may be clear that your complaint or concern was not resolved.

Don't give up. There are still options available to you.

  • If you didn't take notes during your call, take a few minutes to write down what transpired. This information can be useful as you try to explain your situation to another representative, particularly if you have to escalate your case.
  • Call back. Customer service representatives vary in personality, training and experience. The next person you speak to may be able to understand your issue and get it resolved.
  • Try another way of getting in touch. Samsung offers a live chat option that can have advantages over phone communication, as you'll have access to a written record of your conversation. Other options include Samsung's community forums and its social media accounts.
  • Samsung has authorized repair centers around the country. Make an appointment at one of these centers: You may be able to get a technical issue resolved. It is also possible to arrange for a visit from a Samsung technician, who might be able to identify problems or show you how to use your device effectively.

Customer Number 800-726-7864 - by the Numbers

Numéro de téléphone à composer800-726-7864
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsLun-ven 7 h-21 h, sam 9 h-18 h CST
Meilleur moment pour composer8 h 15
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 0 puis sur 0. Ensuite, appuyez sur 1 à chaque invite jusqu'à ce que vous soyez transféré à un représentant
Attente moyenne
Attente actuelle23
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, chat, email, web
Qualité de la communication89%
Qualité de l'aide64%
Votes des clients4,088
Dernière mise à jour des informationsFri Oct 23 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Samsung's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Samsung, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Samsung agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Samsung car 82,302 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-726-7864 incluent Repair Request, Track an Order, Device Support, Refund a Charge, Account Access et d'autres problèmes de service client. Le Samsung centre d'appels auquel vous appelez a des employés de California, South Carolina, Vietnam, India, North Carolina, Canada et est ouvert Mon-Fri 7am-9pm, Sat 9am-6pm CST selon les clients. Au total, Samsung possède 4 numéros de téléphone. La meilleure façon de parler aux Samsung représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Samsung - by phone or otherwise

Bien que 800-726-7864 soit le meilleur numéro sans frais de Samsung, il existe 7 moyens de les contacter. Selon d'autres Samsung clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 888-987-4357 numéro de téléphone de leur Soutien technique service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 888-987-4357 pour Soutien technique. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Samsung, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Samsung.

What is GetHuman's Relationship to Samsung?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Samsung. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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