Sears Phone Number

Calling Sears customer service faster by GetHuman

800-479-5899
Customer service
Current Wait: 23 min (13m avg)
Hours: Mon-Fri 8am-8pm EST; best time to call: 8:15am
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Reasons customers like you called recently

I have an approval to replace my fridge (covered by the warranty) but I cant get a phon...
I need a contact for service paid $**.** to receive **% discount on parts ordered and s...
* year old refrig compressor bad, labor rate $****hr. I am an air condition contractor...
Hello-I have been waiting on a call back from a supervisor for a week now. I am an ext...
My LG steam dryer isn't working. I talked to a rep yesterday who advised me on what to...
Need help with using an eGiftcard. Sears store said they were unable to find the inform...
How do you use tempo leasing
Sears keeps sending the wrong replacement part for our fridge, which is under warranty...
I bought a freezer in May **** waiting for it to be delivered it never was called in De...
Purchase product viewed online
Washing machine broken need repair
I have called numerous times and on the try, I was told that my gift cards would be rei...
I have returned an item a month ago without receiving refund.
Need to purchase air conditioner and have Sears install it.
I need to request to receive a writin (paper) confirming I did have a maintenence agree...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Sears's Phone-Based Customer Care

Sears is a major department store in the United States. As one of the oldest department stores in the world, it isn't surprising that it receives many customer service calls each and every day.

Why Do People Call Sears Customer Support?

People call Sears customer support for many different reasons, including:

  • Placing orders
  • Asking about products and services
  • Technical support and troubleshooting
  • Order changes and cancelations
  • Help with a Sears credit card
  • Scheduling technician visits
  • Returns, exchanges and warranty claims

Best Practices for Calling Sears Customer Service

There are several things that you can do to make your call to Sears more successful:

  • Ensure that you are calling the right number. Like many large companies, Sears has multiple divisions, each with its own customer service number.
  • Before calling, assemble relevant documentation, which might include order confirmations, tracking numbers, billing statements, make/model numbers, screenshots, warranties or previous correspondence between you and sears regarding your issues.
  • If you are calling for technical support, be near your device so that you can troubleshoot along with the representative.
  • Have some way of taking notes during your call. These can be useful if you need to escalate your case.

How do Consumers Feel About Calling Sears Customer Service?

Sears has long been experiencing financial difficulties and has been in bankruptcy proceedings. As a result, many customers are unhappy with the level of customer service available from the company. There are many complaints that customer service representatives are unable to to resolve basic issues, such as refunds and returns, and that customers are having difficulty getting repairs and other standard services for their appliances.

Complicating factors is that many Sears stores are closing down and many of Sears private brands have been sold off to other companies, creating confusion for consumers. Still, there are reports of customers being satisfied with the phone-based customer service that they have receives.

What Kind of Issues can a Sears Customer Service Representative Resolve?

Sears customer service representatives can help to resolve many common issues, such as answering questions about products, making changes to or canceling orders, troubleshooting and technical support, scheduling technician and installation visits, and authorizing returns and exchanges.

What Can't Be Resolved With a Call to Sears

If you are purchasing items from Sears.com, keep in mind that the Sears website is now a marketplace for third-party sellers. While Sears does sell some products from its website, there are whole categories of products that are sold and shipped by other companies. If you have purchased a product through a third-party market seller on Sears.com, keep in mind that Sears customer service agents may have limited ability to resolve problems with these outside sellers.

Many Sears stores have been closing and are running liquidation sales. These sales are usually final and you will not be able to get a refund or exchange on products purchased during these sales.

If you purchase an appliance through Sears and need installation or repairs, customer service representatives can arrange for an appointment, but these appointments will be through third-party contractors. While Sears can sometimes negotiate or moderate issues between customers and contractors, these negotiations are not always successful. Keep this in mind when ordering an appliance through Sears.

In situations where you order a product that is incompatible with other products in your home, a Sears representative may be able to suggest workarounds, but ultimately you are responsible for the issue. If the workaround isn't effective, you may have to return the Sears product or update the other items in your home.

What Should You Do If You Have an Unsuccessful Call with Sears?

If you get off the phone with Sears and feel as though your call didn't go well, don't fret. You may still have options for resolving your situation or getting your questions answered.

First, review the notes that you took during your call. You may be able to identify areas of misunderstanding or miscommunication that derailed the call.

Next, call Sears back. Explain politely that this is your second call about this matter and describe what happened with the first call. Then, state your desired resolution. This new representative may have more experience or training than the first agent you spoke to and may be better able to understand your concerns.

If a second call doesn't work, try a different method of getting in touch. Sears does offer a live chat option on its website, which provides you with a written transcript of your conversation. Another option is to reach out over social media: Sears does have a staff of social media specialists who may be able to resolve your situation.

A third option is to visit a Sears store and talk to the customer service staff there. This may not work with products bought online because they might have been sold by a third-party merchant, but if it is a Sears product, store employees may be able to help.

Customer Number 800-479-5899 - by the Numbers

Numéro de téléphone à composer800-479-5899
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsMon-Fri 8am-8pm EST
Meilleur moment pour composer8 h 15
Naviguer dans un labyrinthe téléphonique vers un être humainChoisissez l'option 6 lorsque vous y êtes invité
Attente moyenne
Attente actuelle23
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, e-mail, facebook, web, twitter
Qualité de la communication68%
Qualité de l'aide69%
Votes des clients3,734
Dernière mise à jour des informationsWed Jan 13 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Sears's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Sears, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Sears agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Sears car 70,770 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-479-5899 incluent Refund a Charge, Warranty Claim, Return an Order, Schedule Appointment, Device Support et d'autres problèmes de service client. Le Sears centre d'appels auquel vous appelez a des employés de Arizona, Washington et est ouvert Mon-Fri 8am-8pm EST selon les clients. Au total, Sears possède 8 numéros de téléphone. La meilleure façon de parler aux Sears représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Sears - by phone or otherwise

Bien que 800-479-5899 soit le meilleur numéro sans frais de Sears, il existe 12 moyens de les contacter. Selon d'autres Sears clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 800-549-4505 numéro de téléphone de leur Rabais service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 800-549-4505 pour Rabais. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Sears, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Sears.

What is GetHuman's Relationship to Sears?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sears. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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