Does Microsoft - Tech Support offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-10pm, Sat-Sun 7am-6pm PT.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 1 second.The longest hold times are on Saturday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 0 at each prompt, then say "Agent". · Are you calling as a home user or a business user? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Microsoft - Tech Support below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Microsoft - Tech Support phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 then 1 then 1 then keep pressing 0 until transferred
Below are some clips we've found from Microsoft - Tech Support's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Microsoft.
Us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know you are calling as a home user or a business user."
Excerpt from a call with Microsoft - Tech Support
Thursday, January 4, 2024 6:47 PM
They may need the phone number on your account
"Are you calling about Microsoft three sixty five?
If you need help locating the phone number associated with your subscription, let me know."
Excerpt from a call with Microsoft - Tech Support
Friday, March 1, 2024 12:00 PM
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist assist you, I need to know if you are calling as a home user or as a business user."
Excerpt from a call with Microsoft - Tech Support
Thursday, June 5, 2025 7:53 AM
What are the hours and when should I call?
Microsoft - Tech Support operates the call center for this 877-696-7786 phone number Mon-Fri 6am-10pm, Sat-Sun 7am-6pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 6,665 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Microsoft - Tech Support at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft - Tech Support phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft - Tech Support staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Microsoft - Tech Support is Sunday.The most busy day to call is Monday, which averages 103% more phone calls by comparison.Again, this is based on a sample of 6,665 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Saturday, which is 2589% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Microsoft - Tech Support is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Microsoft - Tech Support staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Calling this Microsoft - Tech Support Customer Number
This number is a general customer support line for Microsoft. It is advertised on the company’s website as a support line for Microsoft Store Sales and Customer Support.
I called this number with questions about my Microsoft 365 subscription, specifically for information about a product key I was having trouble with. After a brief greeting, an automated voice asked me whether I was a home user or a business user. Note that this customer support number does not offer a menu for callers; instead, an automated voice prompts you to describe the reasons for your call.
After indicating that I was a home user, I was prompted to describe the specific issue I was calling about. I indicated that I was having trouble with authenticating my product key for Microsoft 365. At this point, the system informed me that its customer service advocates would not be able to assist me with that issue. Instead, I was given a web address where I could receive support online. Somewhat helpfully, the automated system even offered to text me the web address where I was being directed.
Less helpfully, at this point in the call, there was no way to be connected to a live service representative. When I indicated I still wanted to speak with someone, the automated system repeated that advocates could not help with my inquiry, thanked me for calling and terminated the call.
I was unsatisfied with my experience and wanted to see if there was another way to actually reach a Microsoft customer representative. When I called the number for a second time, I was immediately greeted by a pre-recorded message telling me that technical support for Microsoft 365 products was available online. The message then repeated the web address I’d been given during my initial call, and the call was again automatically terminated.
I can only assume that Microsoft’s automated system is smart enough to realize that I was calling back from the same phone number. Rather than allow me to access the voice-activated help system for a second time, it assumed I was calling about the same issue and repeated the information I’d received during my first call.
Mileage may vary for this approach to customer service. I must admit to being impressed that Microsoft’s system worked so seamlessly. However, as a current Microsoft customer who wanted to speak with a human rather than interact with an online chatbot, I was quite disappointed. The system also seems mildly punitive — if you misstate your aim on your initial go-round with the automated system, you will essentially be locked out from calling back and trying again to speak with a representative.
Based on my call to Microsoft, I would only use this customer support number if I had an issue with a physical product I had purchased directly from the Microsoft Store. For technical support and other inquiries, I would be more likely to try help.microsoft.com — the web address I was directed to as a result of my call.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Microsoft - Tech Support
If you have time to do a bit of reading before you call Microsoft - Tech Support, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Microsoft - Tech Support customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Microsoft - Tech Support, and their purpose. Are any of these similar to the reason you are trying to call?
Windows 11 issue: "Windows eleven not operating."
- From a call lasting 1m 34s , Jul 17, 2025 1:52 AM
Account access issue: "I'm able to like, when I got home from work, my Xbox asked me to put in my password, and I know my password."
- From a call lasting 12m 14s , Jul 17, 2025 12:52 AM
Computer blocked issue: "My computer is blocked."
- From a call lasting 1m 47s , Jul 16, 2025 7:35 PM
Assistance with support cases: "I have a two enterprise that I've opened, and I'm seeking assistance with those two cases."
- From a call lasting 21m 34s , Jul 16, 2025 6:39 PM
Information about why customers call Microsoft - Tech Support is extracted from issues that customers have reported to GetHuman.
Another Microsoft Twitter page used for both Microsoft news as well as customer support
Microsoft - Tech Support, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Microsoft - Tech Support Customer Help Desk / Web Support
As a last, sometimes only, resort- Microsoft - Tech Support customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Microsoft - Tech Support's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft - Tech Support agent. This phone number is Microsoft - Tech Support's best phone number because 10,638 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-696-7786 include Update Account Information, Technical Support, Recover Account, Refund or Suspicious Charges, Account issues and other customer service issues. Rather than trying to call Microsoft - Tech Support first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Microsoft - Tech Support has 2 phone numbers. It's not always clear what is the best way to talk to Microsoft - Tech Support representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Microsoft - Tech Support. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft - Tech Support. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
