Microsoft - Tech Support Phone Number

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877-696-7786
Customer service
Current Wait: 48 min (15m avg)
Hours: Mon-Fri: 9am-5pm PST; best time to call: 9:15am
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Reasons customers like you called recently

my phone is a land line!
Oct **, opened an outlook email acct, thinking I was ADDING an account, but NO. My hot...
I AM TRYING TO LOGIN TO MY LAPTOP THAT I HAVENT USED IN YEARS
Large unknown charge from Microsoft. Called this morning was told to call back with a n...
I cannot send or receive e-mail on my google (mail) account.*I have another computer ab...
I can't sign into my email
Is this invoice phony?**Order Confirmation** ** ** ** ** ** ** **BILLED TO **Customer I...
Had my hard drive replaced. Resulted in new Office activation required to open Word. Un...
Need CS help to merge Contacts in Outlook **** files into one file. This is a new inst...
My computer (Dell Optiplex ***) operating on Windows * Professional was working fine la...
My computer says to call windows support at **********. I don't believe it is your numb...
i have multiple keyboards, but I was wondering if there's a way to set it up so that wh...
Hi I cannot get Microsoft Remote Desktop to connect. **I get this error:*We couldn't co...
I cancelled my subscription a few months, was just charged $***. I need that refunded
I cancelled my subscription a few months ago , just got charged $***.** i need that re...
See more recent reasons for calling

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Our Editor's Notes on Microsoft - Tech Support's Phone-Based Customer Care

Microsoft is a major technology company that sells software, electronics and computers around the world. As one of the largest companies in the world, it isn't surprising that its tech support department gets a lot of calls every day.

Why Do People Call Microsoft Tech Support?

Customers call Microsoft tech support for a range of reasons, including:

  • Help with installing software or setting up equipment or a device
  • Questions about how to operate software or a device
  • Troubleshooting problems with Microsoft products
  • Assistance with renewing software subscriptions
  • Assistance with filing a warranty claim
  • Referrals to authorized technicians and providers of repair services

Best Practices for Calling Microsoft Tech Support

Microsoft prefers it when customers begin their support requests through the Microsoft website. Once on the "Contact Us" page, you will be presented with a menu of products and services.

Click on the icon that represents your product or service category and you'll be offered a dialog box and asked to type in your problem or question. From there, you'll be given some self-help suggestions and the offer of getting in touch with Microsoft via a telephone callback or live chat.

When requesting a callback from Microsoft, be sure that you have information about your product or service handy. This information could include your order number or the serial number for your product. You should also have pen and paper available so that you can take notes during your call. These notes can be helpful if you need to escalate your case.

How Do People Feel About Their Calls to Microsoft Tech Support?

There appears to be a range of opinions on the efficacy of Microsoft tech support. In many cases, it appears as though tech support representatives are pretty good at resolving technical problems and issues. Where they sometimes fall down on the job is dealing with problems with subscriptions, billing and appropriate responses to complex customer problems.

Some customers report that their cases are simply ignored by Microsoft, which can be incredibly frustrating. Third-party consumer advocates have reported that even their efforts have failed when trying to deal with a serious breach of customer service etiquette on the part of Microsoft tech support.

What Kind of Issues Can Microsoft Tech Support Resolve?

Microsoft tech support can assist with most consumer issues, including answering questions about setting up products and services, updating products and services and operating them correctly.

In addition, tech support can run diagnostics on systems and software and let consumers know whether they are going to have to return an item or send to an authorized repair center.

Microsoft customer service can also help with issues regarding the purchase of products and services, including subscriptions to the company's software products.

What Can't Be Resolved by Phone With Microsoft Tech Support?

Some issues may require the physical return of equipment, something that can be arranged over the phone, but it will require the customer to take action either through shipping a machine to the company or bringing it to a retailer or repair center.

In situations where a customer appears to be truly confused about the operation of a product or service, Microsoft tech support may have to instruct a caller to receive personal instruction at a retailer.

What Can I Do If I Am Unhappy With My Call to Microsoft Tech Support?

If you hang up the phone after a Microsoft tech support call and feel like you didn't accomplish what you needed to, don't fret. You still have options.

First, review any notes that you took during your call. If you opted to not take notes, consider writing down what you remember from your conversation with tech support. This information can be useful when getting back in touch.

Next, call Microsoft back. Explain to the tech support representative what happened during your first call and what you'd like as a resolution in this call. This rep may be better trained or have more experience and can actually help you.

If you don't have any luck during a second call, try getting in touch via Microsoft's live chat option or through its social media accounts. The advantage of both these methods is that you'll have a transcript of the communication. If you have to take your complaint up the corporate ladder or to a third-party, this transcript can show what the tech support person did or did not say during your conversation.

Another option is to ask for help on Microsoft's customer forums. In some cases, you may be able to get a resolution to your issue by talking with others who also use the same product or service.

Customer Number 877-696-7786 - by the Numbers

Numéro de téléphone à composer877-696-7786
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezSoutien technique
Heures d'ouverture du centre d'appelsLun-ven: 9h-17h PST
Meilleur moment pour composer9 h 15
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 0 puis 1 puis 1 puis continuez d'appuyer sur 0 jusqu'à ce que transféré
Attente moyenne
Attente actuelle48
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, web, twitter
Qualité de la communication81%
Qualité de l'aide45%
Votes des clients41,549
Dernière mise à jour des informationsWed Oct 28 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Microsoft - Tech Support's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Microsoft - Tech Support, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Microsoft - Tech Support agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Microsoft - Tech Support car 198,894 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 877-696-7786 incluent Recover Account, Technical Support, Update Account Information, Refund or Suspicious Charges, Account issues et d'autres problèmes de service client. Le Microsoft - Tech Support centre d'appels auquel vous appelez a des employés de Phillipines, India et est ouvert Mon-Fri: 9am-5pm PST selon les clients. Au total, Microsoft - Tech Support possède 2 numéros de téléphone. La meilleure façon de parler aux Microsoft - Tech Support représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Microsoft - Tech Support - by phone or otherwise

Bien que 877-696-7786 soit le meilleur numéro sans frais de Microsoft - Tech Support, il existe 5 moyens de les contacter. Selon d'autres Microsoft - Tech Support clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 800-936-5700 numéro de téléphone de leur Soutien technique service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 800-936-5700 pour Soutien technique. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Microsoft - Tech Support, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Microsoft - Tech Support.

What is GetHuman's Relationship to Microsoft - Tech Support?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Microsoft - Tech Support. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Microsoft - Tech Support Contact Info

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