Metro PCS Numéro de téléphone

Appelez le service client Metro PCS plus rapidement grâce à GetHuman

888-863-8768
Service Clients
Attente actuelle:23 minutes (14 m moy)
Heures: Mon-Sat 9am-7pm EST; meilleur moment pour appeler: 9:00am
Obtenez une aide ciblée:Dites-nous le problème afin que nous vous obtenions à droite rep, offrir des conseils pertinents, des rappels et un suivi!
Payment ArrangementDevice SupportLost or Stolen PhoneAccount RestrictedTransfer ServiceUn problème différent
Accédez à une personne en direct le plus rapidement possible:

Raisons pour lesquelles les clients comme vous ont appelé récemment

Trying to get my phone turned back on because I can't work because of this virus is goi...
9m ago
Wanting to talk with someone about my billing
25m ago
I was told metro is offering free service for two .months due to the coronavirus I. My...
35m ago
Bill waiver do to coronavirus
39m ago
Kiero una extensi*n de pago no estoy trabajando por el problema que estamos pasando del virus
an hr ago
I was told to contact metro PC's cause my area has concerns of the coronavirus and metr...
an hr ago
I need to unlock my phone I used the app but it's still locked........... nobody is ans...
an hr ago
Need to speak to rep biut
an hr ago
I am in a state affected by the coronavirus and I am wanting to find out more on the...
an hr ago
my was ********** and change the sim card so I could use Consumer cell to see if I coul...
2h ago
account number and account pin
2h ago
My Internet isn't working I have a Galaxy A**
2h ago
The phone answers in Spanish
2h ago
Due to virus govt closing businesses. I lost my job. Are you granting free service for...
2h ago
I have questions regarding extention on cell phone bill during the corona pandemic
3h ago
See more recent reasons for callingAidez-moi avec mon problème
How to call {{company.name}}

Our Editor's Notes on Metro PCS's Phone-Based Customer Care

MetroPCS, also known as Metro by T-Mobile, is a prepaid wireless company that was acquired by T-Mobile back in 2013. With roughly 18 million customers, MetroPCS enjoys a strong reputation for its customer service in the prepaid, no-contract market.

Why Would Someone Call MetroPCS Customer Service?

When a person has a question about or problem with their MetroPCS service, they often want to speak with someone for guidance and support. Common customer service issues for phone representatives include:

  • Establishing new service
  • Switching service to an unlocked device
  • Changing or canceling service
  • Technical support issues
  • Understanding a bill or disputing charges
  • Upgrading a device or purchasing a new one

Getting in Touch with MetroPCS by Phone

MetroPCS offers 24/7 phone-based customer service for most concerns and issues. You can dial 611 directly from a MetroPCS device or call the company's toll-free number. Like T-Mobile, MetroPCS has a dedicated line for customers reporting rural connectivity issues.

Premium Handset Protection

If you have premium handset protection for your MetroPCS phone, you'll need to call Asurion, an insurance and extended warranty company, for assistance. Asurion provides support 24 hours per day, seven days a week.


How do MetroPCS Customers Feel About its Phone-Based Customer Service?

MetroPCS has a strong reputation: J.D. Power has ranked the company first in customer experience within the prepaid/non-contract wireless service industry.

Still, some consumers have had negative experiences with MetroPCS. This isn't unusual for large companies, but it is a good idea to be aware of possible issues when dealing with MetroPCS.

Media Reports

In the fall of 2019, New York City filed a lawsuit against T-Mobile that alleged consumer fraud. Specifically, the city argued that T-Mobile was using deceptive tactics in selling devices and plans to MetroPCS customers. The case is ongoing, but represents a real concern for prepaid phone users, who often have no credit, or damaged credit, and may have few options when purchasing phone service.

A second story MetroPCS customer service did not involve a phone representative but does indicate the importance of working with dedicated MetroPCS/Metro by T-Mobile stores when attempting to purchase service or request customer support.

In this case, a couple heard a MetroPCS offer for new customers on the radio and went to a store that sold MetroPCS service and devices to claim the offer. Store staff offered a less attractive pricing plan. It appeared that the store was an authorized reseller of MetroPCS devices and services but was not owned by MetroPCS and its associates did not have the same level of expertise and training as MetroPCS store employees.

What Issues Can Someone Resolve Over the Phone with MetroPCS?

Most standard customer issues can be resolved through a conversation with MetroPCS customer service representatives. These issues include:

  • Initiating service
  • Adding new features or changing a phone plan
  • Canceling service
  • Some technical support issues (those with premium handset protection should work with Asurion)
  • Billing questions and issues
  • Ordering new devices or selecting an upgrade

What Issues Can't be Resolved Via Phone-Based Customer Service

Cases that involve the repair or replacement of a mobile device can be initiated over the phone but must be resolved through the mail or in-person. A customer service representative can, however, advise a MetroPCS customer on how they can proceed with sending or taking their device to a repair center.

What Can a Customer Do After an Unsuccessful Call to MetroPCS?

Even though MetroPCS has a reputation for providing high-quality customer service, some customers still have less-than-happy experiences during a call.

If you fall into this category, don't fret. You have options for getting your concerns resolved with MetroPCS.

Call Again

Not all customer service representatives are created equal. Some have more experience and knowledge of MetroPCS's rules and policies. Others are just better able to communicate with customers. Try calling again and speaking to a different agent: You may end up with a very different, and positive, result.

Contact MetroPCS via Social Media

MetroPCS maintains social media accounts on Twitter and Facebook. These accounts are monitored by customer support specialists who may be able to provide assistance.

One advantage of getting help via social media is that you'll have a written record of the conversation, which could be of use if you have to pursue a case through other channels.

Visit a Retail Store

MetroPCS/Metro by T-Mobile retail stores are another option if you need customer service. Having a face-to-face conversation with a store associate can sometimes resolve an issue more quickly than a phone call.

Store associates can also assist with hands-on issues, such as swapping SIM cards and showing you new handsets to which you might decide to upgrade.

As noted above, however, it is important to choose the right store to work with. A store that is dedicated to MetroPCS/Metro by T-Mobile sales is more likely to have experience in managing MetroPCS customer service issues. A phone representative can help you find a store new you.

Send a Letter

It is also possible to send a letter via postal mail to MetroPCS. While this is the slowest method for resolving an issue with the company, it is an option for those who prefer to do business this way.

Numéro de client 888-863-8768 - en chiffres

Numéro de téléphone à composer
888-863-8768
Rappel disponible
YES
Appel ramassé par une personne réelle
YES
Département que vous appelez
Customer Service
Heures d'appel du centre
Mon-Sat 9am-7pm EST
Meilleur moment pour composer
9:00am
Naviguer le labyrinthe téléphonique à un humain
Direct to a human
Attente moyenne
14
Attente actuelle
23
Rang (parmi les numéros de téléphone)
1
Rang (global)
1
Autres méthodes
phone or web or facebook or twitter
Qualité de la communication
79%
Qualité de l'aide
59%
Les votes des clients
26,461
Informations mises à jour en dernier
Fri Mar 27 2020 09:00:00 GMT+0000 (UTC)

Le meilleur numéro de téléphone sans frais de la société Metro PCS / 800

Il s'agit du meilleur numéro de téléphone de Metro PCS, de l'attente en attente en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un agent Metro PCS. Ce numéro de téléphone est le meilleur numéro de téléphone de Metro PCS car 716,676 des clients comme vous ont utilisé ces informations de contact au cours des 18 derniers mois et nous ont fait part de vos commentaires. Problèmes courants résolus par l'unité de service clientèle qui répond aux appels de 888-863-8768, y compris Payment Arrangement, Device Support, Lost or Stolen Phone, Account Restricted, Transfer Service et d'autres problèmes de service client. Le centre d'appels Metro PCS que vous appelez a des employés de Dallas et est ouvert Mon-Sat 9am-7pm EST selon les clients. Au total, Metro PCS a 4 numéros de téléphone. On ne sait pas toujours quelle est la meilleure façon de parler aux représentants de Metro PCS, nous avons donc commencé à compiler cette information à partir des suggestions de la communauté des clients. S'il vous plaît continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacter Metro PCS - par téléphone ou autrement

Tandis que 888-863-8768 est le meilleur numéro sans frais de Metro PCS, 7 total vous permet d'entrer en contact avec eux. Selon les autres Metro PCS clients, le meilleur moyen de contacter leur équipe de support clientèle consiste à appeler leur 214-265-2550 numéro de téléphone pour leur département Corporate Offices. Outre l'appel, la prochaine option favorite pour les clients qui recherchent de l'aide est via 214-265-2550 pour Corporate Offices. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Metro PCS, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. Et vous pouvez cliquer ici si vous souhaitez comparer toutes les informations de contact que nous avons collectées pour Metro PCS.

Quelle est la relation entre GetHuman et Metro PCS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Metro PCS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Metro PCS Informations de contact

Plus de numéros de téléphone de l'entreprise

Verizon Wireless Numéro de téléphoneSprint Numéro de téléphoneT-Mobile Numéro de téléphoneTime Warner Numéro de téléphoneAT&T U-Verse Numéro de téléphone
Cette page vous a été utile? Si oui, partagez!
Le partage est ce qui alimente les informations et les outils de contact gratuits de GetHuman. Tu peux aider!