Does Cricket Wireless offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Thursday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 41 seconds.The longest hold times are on Thursday, and the shortest are on Sunday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Cricket Wireless below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Cricket Wireless phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Cricket Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Cricket Wireless. In order to continually improve our service, your call may be recorded.
Say English.
Or press one. Spanish."
Excerpt from a call with Cricket Wireless
Thursday, January 18, 2024 10:16 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Cricket Wireless. In order to continually improve our service, your call may be recorded.
Our call center voice representatives are currently unavailable.
Our myCricket mobile app is an easy way to manage your account at any time of the day.
If you need a live representative, our chat team can still assist you today from nine AM until eleven PM eastern time.
Just so you know, our Cricket Voice representatives are available from nine AM to nine PM eastern time, Monday through Saturday.
Spanish.
How can we help you today? Say something like, make the next payment on my account, or what are your store hours?"
Excerpt from a call with Cricket Wireless
Saturday, July 19, 2025 12:24 PM
They may ask you to enter information with the dial pad
"Let's just get you logged in. What's the Cricket phone number you're calling about?
Or enter the ten digit wireless number you're calling about."
Excerpt from a call with Cricket Wireless
Tuesday, April 15, 2025 12:31 PM
They may ask you to say or enter information
"K. Payments.
Let's just get you logged in. What phone number would you like to make a payment for?
Let me read that back.
Want to make a payment for you want to make a pay
I'm having a little trouble. Let me get one of our team members to help out.
Just a sec. Oh, and by the way, the lawyers want me to tell you that your your call might be monitored or recorded.
As a California customer, you can request a report on the personal information Cricket has Ask us not to sell the information.
Ask us to delete it.
And find out about the categories of information we collect at cricket wireless dot com slash privacy FAQs.
Please say or enter the for improved security, we're asking our existing Cricket customers to enter their phone number before talking to a representative."
Excerpt from a call with Cricket Wireless
Thursday, June 12, 2025 10:13 PM
What are the hours and when should I call?
Cricket Wireless operates the call center for this 800-274-2538 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 4,808 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Cricket Wireless at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cricket Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cricket Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cricket Wireless is Saturday.The most busy day to call is Thursday, which averages 76% more phone calls by comparison.Again, this is based on a sample of 4,808 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Thursday, which is 2940% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Cricket Wireless is Sunday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Cricket Wireless staffs up on Sunday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Cricket Wireless
If you have time to do a bit of reading before you call Cricket Wireless, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Cricket Wireless customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Cricket Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Make next payment: "Make my next payment."
- From a call lasting 4m 52s , Jul 22, 2025 2:00 AM
Speak to a representative: "I need to speak to a representative."
- From a call lasting 1m 45s , Jul 22, 2025 1:09 AM
Set up bridge pay: "Set up bridge pay."
- From a call lasting 4m 52s , Jul 21, 2025 6:48 PM
Request to speak with representative: "Want to speak to a customer representative."
- From a call lasting 1m 53s , Jul 21, 2025 6:09 PM
Information about why customers call Cricket Wireless is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Cricket Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Cricket Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cricket Wireless agent. This phone number is Cricket Wireless's best phone number because 3,300 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-274-2538 include Change Plan, Payment Arrangement, Cancel Service, Transfer Service, Device Support and other customer service issues. Rather than trying to call Cricket Wireless first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Cricket Wireless has 1 phone number. It's not always clear what is the best way to talk to Cricket Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cricket Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cricket Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.
Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers