Mercari Phone Number

Calling Mercari customer service faster by GetHuman

888-325-2168
Customer service
Current Wait: 11 min (8m avg)
Hours: Mon-Fri 9am-5pm PST; best time to call: 3:45pm
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Get to a live person fastest: Appeler le Mercari numéro ci-dessus devrait aller directement à un véritable être humain
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Reasons customers like you called recently

Hi! I would like to submit a return for item ID m***********. I tried submitting a retu...
Helping out my friend with account issues because she’s hard to understand. She has Cer...
I’ll bring out a friend because she has two accounts and she doesn’t know how it happen...
Bought item,but payment did not come out of my sold revenue.How do I use funds collecte...
I paid for an item ID*m*********** ** hhr premium radio on *******. I paid for it by c...
I read mecari dont release funds till buyer is satisfied so is this why sellers sending...
This is miraclebeliever I sold * bottles of bubble bath to mommy*mook. She is requestin...
I sold an item to someone on Mercari. This was shipped via Pirate Ship. I posted that i...
My account was hacked and they changed email address and I just want to make sure they...
I purchased a lot of rings I didn't like them sent them back right away.went to ups cou...
Purchased item charged my card but somethings wrong
I got my money from a sale last week and I tried to verify my account and its still get...
Charged twice in the amount of **.** for a single purchase. I need a refund for one of...
Purchased several items it charged ***$ dollars i called the bank to try to get it refu...
I have purchased several items it charged my card called the bank trying to get a refun...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Mercari's Phone-Based Customer Care

Mercari is a Japan-based online marketplace that connects buyers and sellers of goods. Mercari began operating in the United States in 2014 and is particularly well-regarded for its e-commerce mobile app. As an established marketplace, it isn't surprising that Mercari gets lots of requests for customer service.

Due to the current global health situation, Mercari has placed restrictions on the types of customer service available. Phone-based customer service is only available regarding unauthorized financial transactions that take place via the Mercari platform. Users of Mercari can submit a support request via the platform. Full customer service support, including live chat, might be restored at a later date.

Why Do People Call Mercari Customer Support?

People call Mercari customer support for a range of reasons, including:

  • Technical support
  • Help understanding Mercari policies and operations
  • Assistance with orders placed or fulfilled
  • Billing inquiries
  • Reporting fraud
  • Addressing disputes between buyers and sellers

Best Practices for Contacting Mercari Customer Service

There are several things that you can do to help ensure that your communications with Mercari customer service are handled quickly and effectively:

  • Before contacting Mercari customer support, collect any documentation or information related to your case. This may include screen shots, billing statements, communications about your transaction, error messages, or financial information, such as your credit or debit card number.
  • In your communications, completely and carefully explain your circumstances, the facts of your case and what you'd like Mercari to do for you.
  • Respond to requests for more information from Mercari promptly.
  • If you are having a phone conversation with Mercari, have some way of taking notes during the call. These can come in handy if you have to escalate your case.

How do Consumers Feel About Calling Mercari Customer Service?

Customers and merchants seem to be reasonably happy by the level of customer service provided by Mercari. There does not appear to be a pattern of negative reports about the level of service offered. There have been some remarks about Mercari's escalation team needing more empowerment for resolving serious conflicts, but there appears to be a general high level of satisfaction with the service as currently provided.

What Kind of Issues can a Mercari Customer Service Representative Resolve?

Mercari customer service agents can resolve a range of typical issues, including answering questions about the site, its operations and its policies, providing troubleshooting and technical support and assisting with conflicts between merchants and customers. In addition, a Mercari customer service representative can research and help resolve billing issues.

What Can't Be Resolved by Contacting Mercari Customer Service?

A Mercari customer service representative has limited abilities when it comes to addressing the behavior of third-party merchants that use the marketplace. While Mercari might be able to help pursue a fraud case or mediate a dispute, there is always a risk of an item purchased being fraudulent or a merchant being dishonest.

The same holds true for merchants who are trying to deal with customers who act in bad faith. A Mercari customer service representative may be able to provide guidance, but ultimately can't force a customer to take a specific action or to behave better.

What Should You Do If You Have an Unsuccessful Call with Mercari?

If your communication with Mercari does not end in an acceptable resolution, don't give up. You may still have options.

First, review your communications with Mercari or any notes you took during a call. You may be able to identify areas of confusion or misunderstanding.

Next, contact Mercari again. Request a second review of your case. The next agent you contact may have more experience or better training and may be in a better position to resolve your issue.

If a second communication does not work, try using a different way of getting in touch with Mercari. While that is generally not possible when the company is under restrictions and is offering limited support, it may be possible to do so as business operations return to normal.

Customer Number 888-325-2168 - by the Numbers

Numéro de téléphone à composer888-325-2168
Rappel possibleNON
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsLun-ven 9 h-17 h HNP
Meilleur moment pour composer15 h 45
Naviguer dans un labyrinthe téléphonique vers un être humainDirect à l'homme
Attente moyenne
Attente actuelle11
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, web, email, twitter, facebook
Qualité de la communication55%
Qualité de l'aide68%
Votes des clients7,124
Dernière mise à jour des informationsSun Feb 21 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Mercari's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Mercari, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Mercari agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Mercari car 51,558 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 888-325-2168 incluent Trouble Receiving a Payment, Missing Order, Refund an Order, Can't Contact Seller, Damaged or Missing Item et d'autres problèmes de service client. Le Mercari centre d'appels auquel vous appelez a des employés de Tampa, FL / Dominican Republic et est ouvert Mon-Fri 9am-5pm PST selon les clients. Au total, Mercari a 1 numéro de téléphone. La meilleure façon de parler aux Mercari représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Mercari - by phone or otherwise

Bien que 888-325-2168 soit le meilleur numéro sans frais de Mercari, il existe 5 moyens de les contacter. Selon d'autres Mercari clients, la meilleure façon de parler à leur équipe de support client consiste à informer GetHuman de votre problème ci-dessus et à nous laisser trouver quelqu'un pour vous aider. En plus d'appeler, la prochaine option préférée des clients à la recherche d'aide est via Online Help pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Mercari, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Mercari.

What is GetHuman's Relationship to Mercari?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Mercari. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Verizon FiOS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Straight Talk Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Verizon FiOS or Straight Talk. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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