Comcast Phone Number

Calling Comcast customer service faster by GetHuman

800-266-2278
Customer service
Current Wait: 31 min (29m avg)
Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Appuyez sur 0 # chaque fois qu'il demande un numéro de téléphone, puis attendez. Pour les clients existants, vous devez TOUJOURS entrer les 4 derniers de votre numéro social appartenant au titulaire du compte, puis appuyez sur 1, puis sur 2.
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

Need to talk with a live person and schedule a payment.
Need an extension on cable
My Bill is tooo expensive I need to cancel
Cannot get any signal or channels
Hooked up box but no pitcure
My service has not been restored after paying my balance
I was charged an extra $**.** on my last bill. I would like to be refunded for this sur...
how much does it cost to buy an additional modem, and how much is its services monthly?
Change existing service to internet only
Our bill is sent electronically but we still get a paper bill in the mail period would...
In July of **** I contacted Comcast for service. They sent me an incomplete package to...
Internet is not working
I received an email saying my bill was overdue so i paid $*** dollars and now it’s stil...
Unable to get closed captions even though closed captioning is on
My comcast is lagging
See more recent reasons for calling

Help me with my issue

How to call Comcast

Our Editor's Notes on Comcast's Phone-Based Customer Care

Comcast is a major provider of Internet, cable and telecommunication services in the United States. These services are sold under the Xfinity brand name in the United States. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Comcast?

People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. These reasons include

  • Starting, changing or disconnecting service
  • Upgrading service or adding on new services
  • Technical support and questions
  • Scheduling repair calls
  • Billing issues and payments

There are several ways that you can get in touch with a Comcast representative by phone:

  • Call Comcast's toll-free number.
  • Visit Comcast's website and set up an appointment for a call-back from Comcast customer service. This can be useful if you don't want to have to wait on the line for a representative.
  • Dial 611 from a Comcast mobile or landline phone.

The Comcast voicemail system will direct your call to the appropriate department. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative.

When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Ensure that you have the correct phone number for the division you need before calling.

How do Consumers Feel About Comcast Phone Customer Service?

Many customers have expressed dissatisfaction with Comcast's customer service. These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. It should be noted, however, that others have had positive experiences with Comcast as well.

Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. Keeping a record of calls and discussions, as well as bills and receipts, can be helpful when dealing with Comcast customer service.

Noteworthy Customer Service Cases

In 2014 a journalist and his wife attempted to cancel their Comcast Internet service. The customer service "retention specialist" refused to cancel the service when the journalist's wife asked him to do so. Eventually, the journalist got on the phone and spent a long time trying to get the Comcast representative to agree to cancel the service and give him a cancellation number.

Unfortunately, the representative was less than helpful and repeatedly ignored the couple's pleas for a cancellation. The journalist recorded the call and uploaded it to the Internet so that others could listen. The recording went viral and many other people posted stories about their own negative experiences with Comcast.

It should be noted that Comcast media reports of this case seriously and pledged to do a better job with training its customer service team.

What Can Be Accomplished with Comcast Phone-Based Customer Service?

Most customer care issues can be resolved over the phone, including:

  • Billing and payment issues
  • Starting, adding, changing or canceling services
  • Scheduling installations and repairs
  • Testing Internet speeds and resetting connections

Issues that can't be handled directly or immediately with Comcast customer service include issues with malfunctioning or outdated equipment that needs to be repaired or replaced. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. Customer service agents can schedule repair appointments and direct customers in returning equipment, however.

What if Calling Comcast Telephone Customer Service Doesn't Work?

While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call.

If you find yourself frustrated by Comcast phone-based customer service, consider taking the following actions:

  • Contact Comcast via live chat on its website. Some people find that they communicate better via text-based chat. In addition, chat provides users with a paper trail that can be useful if the situation escalates and there is a need for a record of previous communications.
  • Comcast can also be reached via its social media accounts on various platforms. In some cases, it may be easier for consumers to get their concerns addressed through these channels. Comcast is active on Reddit, Twitter and Facebook. In addition, you may be able to get assistance on its support forums, which can be found on the Comcast website.
  • Visit an Xfinity retail store. It may be easier to resolve your issues if you can speak to a representative in person. Call the store ahead of time to find out whether one of their reps can provide assistance.
  • Try calling back later. Another representative may be able to assist you more efficiently.

Customer Number 800-266-2278 - by the Numbers

Numéro de téléphone à composer800-266-2278
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsDu lundi au samedi, de 7 h à 21 h
Meilleur moment pour composer8 h 30
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 0 # chaque fois qu'il demande un numéro de téléphone, puis attendez. Pour les clients existants, vous devez TOUJOURS entrer les 4 derniers de votre numéro social appartenant au titulaire du compte, puis appuyez sur 1, puis sur 2.
Attente moyenne
Attente actuelle31
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, chat, twitter, web
Qualité de la communication55%
Qualité de l'aide54%
Votes des clients20,164
Dernière mise à jour des informationsFri Oct 16 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Comcast's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Comcast, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Comcast agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Comcast car 331,158 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-266-2278 incluent Service Outage, Billing, Streaming or Download Trouble, Equipment Trouble, Cancel Service et d'autres problèmes de service client. Le Comcast centre d'appels auquel vous appelez a des employés de South Carolina, Pennsylvania, Colorado, New Hampshire et est ouvert Mon-Sat, 7 AM to 9 PM selon les clients. Au total, Comcast possède 11 numéros de téléphone. La meilleure façon de parler aux Comcast représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Comcast - by phone or otherwise

Bien que 800-266-2278 soit le meilleur numéro sans frais de Comcast, il existe 15 moyens de les contacter. Selon d'autres Comcast clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 866-203-0432 numéro de téléphone de leur nouveaux clients service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 866-203-0432 pour nouveaux clients. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Comcast, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Comcast.

What is GetHuman's Relationship to Comcast?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!