DirecTV Numéro de téléphone

Appelez le service client DirecTV plus rapidement grâce à GetHuman

888-238-3712
Service Clients
888-715-3291
Nouveaux clients
Attente actuelle:25 minutes (18 m moy)
Heures: Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST; meilleur moment pour appeler: 10:15am
Obtenez une aide ciblée:Dites-nous le problème afin que nous vous obtenions à droite rep, offrir des conseils pertinents, des rappels et un suivi!
Cancel AccountDispute a ChargeService OutageSupport techniquePayment InquiryUn problème différent
Accédez à une personne en direct le plus rapidement possible:Press 2 to order new service, press 1 for customer service, or press 3 to hear current promotions
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Raisons pour lesquelles les clients comme vous ont appelé récemment

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26m ago
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5h ago
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a day ago
I was changed $*** for MOVIES EXTRA PACK. I did not order that I don’t know what that...
3d ago
I would like to know when your service agreement with Fox Sports Midwest is up?
3d ago
When can I cancel my service? And who do I call? I signed up with a company that has...
3d ago
Affordability problem for severely disabled person. Needs to remain with same package...
4d ago
Me lleg* msj que no abone la factura de diciembre y yo ya la pague
4d ago
Hola me lleg* un msj que no pague la factura de diciembre y si la pague
4d ago
Remote is not working. Tried new batteries, resetting, etc.
4d ago
Why in the world would you put on a show to promote animal torture and cruelty? I am a...
5d ago
I cancelled service on ******, and still haven't heard if DirecTV wants receiver back...
5d ago
I want to see if an offer that I received is valid. If I sent $*,*** and $*,***, I woul...
6d ago
Reschedule installation appointment
6d ago
See more recent reasons for callingAidez-moi avec mon problème
How to call {{company.name}}

Our Editor's Notes on DirecTV's Phone-Based Customer Care

DirecTV is a provider of satellite television services. Acquired by AT&T in 2015, DirecTV has over 20 million subscribers. Prospective and current customers have the option of setting up new accounts or managing their current services using DirecTV's telephone customer service.

Why Do Consumers Call DirecTV Customer Support?

Consumers call DirecTV customer service for a range of reasons, including:

  • Ordering new service
  • Changing or canceling service
  • Technical issues with current service
  • Billing issues

While many of these issues can be managed online, some customers prefer speaking with a live person. DirecTV understands this and offers extended hours for customer service calls every day of the week.

When is DirecTV Customer Service Available by Phone?

General customer service and new customer set-up are available every day from 8 am to 12 am eastern time. Technical support is available 24 hours a day, seven days a week. Telecommunication Relay Service (TRS) is also available. This information applies to residential accounts: Business accounts are set up and serviced by a different division.

How Do People Feel About DirecTV Phone Customer Service?

At one time DirecTV was well known for high levels of customer satisfaction and there are many reports online from DirecTV users who are happy with their overall service, as well as their experience with phone-based DirecTV customer service.

On the other hand, some feel that the quality has slipped since the AT&T merger. Some individuals have complained that DirecTV customer service does not provide consistent care to its customers.

Another complaint is that the DirecTV phone systems do not keep appropriate records of calls. Failure to keep detailed call logs can result in customers having to tell their "story" to multiple agents, which can be frustrating.

Media Reports

There have been some media reports about DirecTV offering pay-per-view and sports channel deals and then not honoring the deal, charging the customer instead. In one case, a customer was promised a free sports channel and was charged for it. After requesting cancelation of service, the customer was charged an early termination fee.

Another case involved a customer whose roof was damaged by DirecTV. DirecTV offered to pay for repairs but repeatedly ignored requests for compensation after the customer had hired the approved contractor and paid the repair bill herself. Telephone representatives were particularly inept at handling the case, promising to call back and failing to do so.

In these cases, DirecTV was eventually able to work things out with customers, though third parties had to get involved.

What Kind of Issues can DirecTV Customers Handle Over the Phone?

Many issues, including technical and equipment problems, can be managed via DirecTV's customer service call center. These issues include:

  • Setting up and changing service
  • Canceling service and arranging for equipment return
  • Billing issues
  • Reports of technical and equipment issues, such as poor reception or sound
  • Scheduling technician appointments

What Can't be Managed Over the Phone?

While many reception issues can be diagnosed and addressed remotely, others require repairs or equipment replacement. In such cases, a phone representative will help to arrange for a technician visit or a way to send back malfunctioning equipment.

Technical Support Phone Tips

DirecTV advises callers with technical support questions to call from a room where they can be in front of their television set with a receiver in hand. This makes it easier for the representative to work with the caller to determine and, hopefully, resolve any issues with reception and equipment.

General Support Tips

Like many companies, DirecTV can use caller ID to identify you when calling, provided that your phone number is associated with your account. In cases where you are calling from a phone that is not associated with your account, it can be helpful if you have a recent bill handy so that you can provide the representative with your account number.

What Can You Do if DirecTV Phone Reps Can't Help?

Sometimes, and despite your best efforts, you may find it impossible to get your issues resolved with DirecTV over the phone. If you are in this situation, don't fret: You have other options for communicating with DirecTV customer service.

  • Visit the DirecTV website and request a live chat or post your issue on the site's community forum. Text-based communication has the advantage of providing you with a paper trail, which might be useful in further conversations.
  • Contact DirecTV on Twitter or Facebook. DirectTV customer service is managed on Twitter by @ATTHelp. As with live chat or community forum posts, social media communication can provide you with a written record of your communications.
  • Visit an AT&T retail store in your area. Call in advance if you need to set an appointment, or to clarify that their staff can work with you on a DirecTV issue.

Another option is to call back. Customer service representatives are individuals and some may be better than others at understanding and resolving your concerns.

Numéro de client 888-238-3712 - en chiffres

Numéro de téléphone à composer
888-238-3712
Rappel disponible
YES
Appel ramassé par une personne réelle
YES
Département que vous appelez
Customer Service
Heures d'appel du centre
Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST
Meilleur moment pour composer
10:15am
Naviguer le labyrinthe téléphonique à un humain
Press 2 to order new service, press 1 for customer service, or press 3 to hear current promotions
Attente moyenne
18
Attente actuelle
25
Rang (parmi les numéros de téléphone)
1
Rang (global)
1
Autres méthodes
phone or chat or facebook or twitter or web
Qualité de la communication
64%
Qualité de l'aide
32%
Les votes des clients
74,382
Informations mises à jour en dernier
Wed Jan 22 2020 10:00:00 GMT+0000 (UTC)

Le meilleur numéro de téléphone sans frais de la société DirecTV / 800

Il s'agit du meilleur numéro de téléphone de DirecTV, de l'attente en attente en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un agent DirecTV. Ce numéro de téléphone est le meilleur numéro de téléphone de DirecTV car 226,548 des clients comme vous ont utilisé ces informations de contact au cours des 18 derniers mois et nous ont fait part de vos commentaires. Problèmes courants résolus par l'unité de service clientèle qui répond aux appels de 888-238-3712, y compris Cancel Account, Dispute a Charge, Service Outage, Technical Support, Payment Inquiry et d'autres problèmes de service client. Le centre d'appels DirecTV que vous appelez a des employés de Colorado, Idaho, Montana, Texas, Oklahoma, Philippines et est ouvert Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST selon les clients. Au total, DirecTV a 7 numéros de téléphone. On ne sait pas toujours quelle est la meilleure façon de parler aux représentants de DirecTV, nous avons donc commencé à compiler cette information à partir des suggestions de la communauté des clients. S'il vous plaît continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacter DirecTV - par téléphone ou autrement

Tandis que 888-238-3712 est le meilleur numéro sans frais de DirecTV, 11 total vous permet d'entrer en contact avec eux. Selon les autres DirecTV clients, le meilleur moyen de contacter leur équipe de support clientèle consiste à appeler leur 800-531-5000 numéro de téléphone pour leur département Customer Service. Outre l'appel, la prochaine option favorite pour les clients qui recherchent de l'aide est via 800-531-5000 pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter DirecTV, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. Et vous pouvez cliquer ici si vous souhaitez comparer toutes les informations de contact que nous avons collectées pour DirecTV.

Quelle est la relation entre GetHuman et DirecTV?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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DirecTV Informations de contact

Plus de numéros de téléphone de l'entreprise

Time Warner Numéro de téléphoneAT&T U-Verse Numéro de téléphoneStraight Talk Numéro de téléphoneVerizon FiOS Numéro de téléphoneVirgin Mobile Numéro de téléphone
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