AT&T U-Verse Numéro de téléphone

Appelez le service client AT&T U-Verse plus rapidement grâce à GetHuman

Attente actuelle:20 minutes (12 m moy)
Heures: Mon-Fri 8am-7pm EST; meilleur moment pour appeler: 8:15am
Obtenez une aide ciblée:Dites-nous le problème afin que nous vous obtenions à droite rep, offrir des conseils pertinents, des rappels et un suivi!
Annuler ou modifier le compteDispute a ChargeAccès au compteDevice SupportService OutageUn problème différent
Accédez à une personne en direct le plus rapidement possible:Répondez à la question concernant l'état d'où vous appelez, puis 2, puis dites "Je n'en ai pas", puis "Aucun de ceux", puis "U-Verse" puis plus d'un ", puis" Non ", puis" Accueil " CLIENTS EXISTANTS Appelez depuis le téléphone qui se trouve sur le compte Appuyez sur 2, 1, puis dites "Représentant"

Raisons pour lesquelles les clients comme vous ont appelé récemment

Broadband * and * on the router are red and internet is not working. I just want the in...
7h ago
Want to swap my DVR box, no picture, or anything. Secondary box works OK, TV only works.
7h ago
Billed for extra services that were supposed to be free through first year of service...
11h ago
U-verse mobile app is looping the same * minutes from * days ago on fox channel ****
a day ago
I want to validate a payment made to a closed account shows ad paid as if ********. Acc...
a day ago
I can't get a signal on one of my receivers
2d ago
The technician has not shown up to my house to install my new ATT U-verse service. He...
2d ago
I would like to cancel the promo we got on showtime,Acct**********
2d ago
Hello-**The Wifi is not working. The service seems to go in and out. Unable to connect...
2d ago
I need my u verse internet service reinstated, taken out of suspension
2d ago
DVR box will not power up.
3d ago
My TV service with UVERSE isn't working. I already did all the online troubleshooting a...
3d ago
My tv service isn't working. I have already done all the online troubleshooting and res...
3d ago
Service credit need issued
3d ago
My internet service is no longer working
4d ago
See more recent reasons for callingAidez-moi avec mon problème
How to call {{company.name}}

Our Editor's Notes on AT&T U-Verse's Phone-Based Customer Care

AT&T U-Verse is a streaming television service offered by AT&T. While the U-Verse brand used to include landline and Internet broadband service, AT&T has restructured and the U-Verse name now only refers to the TV product.

AT&T is the largest telecommunications provider in the world, which means that it gets a huge number of customer service calls each day. Below are some tips for getting the most out of this service.

Why do People Call AT&T U-Verse Customer Support?

People call U-Verse customer service for a range of reasons, including:

  • Starting new service
  • Changing or canceling service
  • Technical support
  • Billing questions and issues
  • Scheduling technician visits for installation or repairs
  • Arranging for the return or repair of equipment
  • Questions about using the TV service

When is AT&T Customer Service Available by Phone?

U-Verse technical support is available by phone 24 hours per day, seven days per week.

Billing and account issues can be discussed with a U-Verse customer service representative Mondays through Fridays from 8 am to 7 pm local time, and on Saturdays from 8 am to 5 pm local time.

New service can be arranged by phone Mondays through Fridays from 8 am through 10 pm, and on Saturdays and Sundays, 8 am through 5 pm Eastern Time. Disability resources are available via TTY or voice-based support Mondays through Fridays, 10 am through 10 pm Eastern time and Saturdays, 11 am through 7:45 pm Eastern time. Please note that there are different toll-free numbers for technical support, new service requests, disability voice service, TTY, and billing and account questions.

Tips for Calling AT&T Customer Service

When calling, be sure to have your account number handy so that your representative has no issue pulling up your information. Also, if you are calling about technical issues, try to make sure that you are in front of your TV, with your remote control handy, so that your representative can walk you through necessary diagnostic tests.

How do Consumers Feel About Calling AT&T U-Verse Customer Service?

Many customers have mixed feelings about their AT&T U-Verse customer service calls. Some report long wait times and others note that U-Verse representatives are not always able to help resolve issues.

Another concern is internal communication between different representatives as well as communication between the company and its phone staff. Consumers report situations in which a representative offers a solution that is never implemented, as well as conflicting information from representatives.

What Kinds of Issues Can AT&T U-Verse Call Centers Help With?

AT&T U-Verse call center representatives can help with most customer issues, including product and service sales, arranging repair and installation appointments, answering questions about service and adding or subtracting new services, such as an optional movie or sports channel.

Phone-based customer service can often run remote diagnostics on equipment, but can't repair malfunctions. The best that a representative can do is provide information on shipping or bringing equipment to a repair center.

What Can I do if my Call to AT&T U-Verse Customer Service is Unsuccessful?

Sometimes, and despite your best efforts to communicate calmly and effectively, calls to customer service representatives fail to resolve your issues. While this can be incredibly frustrating, it's also important to not give up.

Here are some ideas for what you might do if an AT&T U-Verse customer service representative fails to address your concerns:

Take a few minutes to write down or type out what happened on the call. Note the time and date of the call and if you got the representative's name, include that in your report. This information can be useful when you contact AT&T U-Verse again.

While you are writing, spell out what your concern is and how you would like to see it resolved. Having this information in front of you can help keep you on track in your discussions with AT&T U-Verse.

Call back: The quality of phone-based customer service can vary depending on the person you speak to. Training, experience and personality all affect the quality of a customer service interaction. By calling back, you'll likely reach a different customer service rep who may be able to help.

Use live chat: If you prefer text-based communication, contact AT&T U-Verse customer care via the live chat service on its website. The advantage to this approach is that you'll have a written transcript of your conversation and proof of the representative's promises. This can be useful if you have to escalate matters later on.

Post your concern in AT&T U-Verse forums: Like many companies, AT&T hosts a customer forum on its website. This is another way to connect with customer service.

Reach out over social media: AT&T U-Verse has social media profiles on several platforms. This is a third way to engage in a text-based exchange that might resolve your issue.

Visit an AT&T retail store: In some cases, a face-to-face conversation with a store associate may be the best way to resolve an issue.

Numéro de client 800-288-2020 - en chiffres

Numéro de téléphone à composer
800-288-2020
Rappel disponible
YES
Appel ramassé par une personne réelle
YES
Département que vous appelez
Customer Service
Heures d'appel du centre
Mon-Fri 8am-7pm EST
Meilleur moment pour composer
8:15am
Naviguer le labyrinthe téléphonique à un humain
Answer question regarding state you are calling from, then 2, then say "I don't have one", then "None of those", then "U-Verse" then more than one", then "No", then "Home". EXISTING CUSTOMERS Call from the phone that's on the account. Press 2, 1, then say "Representative"
Attente moyenne
12
Attente actuelle
20
Rang (parmi les numéros de téléphone)
1
Rang (global)
1
Autres méthodes
phone or chat or email or facebook or web
Qualité de la communication
67%
Qualité de l'aide
80%
Les votes des clients
7,092
Informations mises à jour en dernier
Sat Apr 04 2020 10:00:00 GMT+0000 (UTC)

Le meilleur numéro de téléphone sans frais de la société AT&T U-Verse / 800

Il s'agit du meilleur numéro de téléphone de AT&T U-Verse, de l'attente en attente en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un agent AT&T U-Verse. Ce numéro de téléphone est le meilleur numéro de téléphone de AT&T U-Verse car 83,304 des clients comme vous ont utilisé ces informations de contact au cours des 18 derniers mois et nous ont fait part de vos commentaires. Problèmes courants résolus par l'unité de service clientèle qui répond aux appels de 800-288-2020, y compris Cancel or Change Account, Dispute a Charge, Account Access, Device Support, Service Outage et d'autres problèmes de service client. Le centre d'appels AT&T U-Verse que vous appelez a des employés de California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Texas et est ouvert Mon-Fri 8am-7pm EST selon les clients. Au total, AT&T U-Verse a 8 numéros de téléphone. On ne sait pas toujours quelle est la meilleure façon de parler aux représentants de AT&T U-Verse, nous avons donc commencé à compiler cette information à partir des suggestions de la communauté des clients. S'il vous plaît continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacter AT&T U-Verse - par téléphone ou autrement

Tandis que 800-288-2020 est le meilleur numéro sans frais de AT&T U-Verse, 13 total vous permet d'entrer en contact avec eux. Selon les autres AT&T U-Verse clients, le meilleur moyen de contacter leur équipe de support clientèle consiste à appeler leur 800-756-0134 numéro de téléphone pour leur département New Customers. Outre l'appel, la prochaine option favorite pour les clients qui recherchent de l'aide est via 800-756-0134 pour New Customers. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter AT&T U-Verse, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. Et vous pouvez cliquer ici si vous souhaitez comparer toutes les informations de contact que nous avons collectées pour AT&T U-Verse.

Quelle est la relation entre GetHuman et AT&T U-Verse?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T U-Verse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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