AT&T U-Verse Assistance technique

I was thinking about installing a landline before my mother-in-law moved in so she could reach us during the day, so I called AT&T to see what they could offer us. We have several products from AT&T, and I think that if I add a bundle, I can take advantage of its U-Verse offers. I know that AT&T probably gets a lot of phone calls,  but I couldn't even tell you what my online login is to try to enroll online. Plus, I prefer simply to talk to someone. I'm old-fashioned that way, but I like to talk to someone who gives straight answers. 

However, when I called this number I didn't get anywhere. A recorded voice answered but didn't say where it was from and told me to listen carefully because the number I was calling might have changed. Then I was told to press 1 for English and immediately after a man picked up who said he was from Savings.com. I'm not sure where this number came from, but it certainly wasn't the right one. I jumped online and found 1-800-288-2020 and when I heard the bells ring with the AT&T chime, I knew that this would be work. 

This time the voice assistant said, "Welcome to AT&T. Calls may be recorded for quality. What's the issue you are calling about." I told the assistant I wanted to add a landline to my account. She repeated back my request and asked if the number I was calling from was associated with my account. Once I confirmed that it was, the voice assistant asked if I would like a link via text or email that would help me add a landline to my account. 

I didn't want a link since I wanted to talk to someone, so I declined and repeated that I wanted to talk to someone. There was a brief pause and the recorded agent repeated herself twice. There may have been background noise that made it difficult to understand, but we got through it and the voice asked for my passcode. After that, it finally said, "One moment please while I connect you to an agent." The wait time was approximately 1 minute, then the agent picked up and greeted me. They were friendly and happy to help, and before I hung up, I had an appointment for installation set up.