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7-Eleven Customer FAQ

Top Answers & How-to Guides

What is 7-Eleven's Phone Number?

The question we are asked most often is about how to talk to 7-Eleven customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My 7-Eleven Account Number?

Once you know where to look, you can easily find your 7-Eleven account number whenever needed. If you've made recent purchases using...

Is It Possible to Merge Two 7-Eleven Accounts?

Managing multiple accounts can be burdensome. Merging two separate 7-Eleven accounts into one simplifies user experience within their...
Ask any question you have about 7-Eleven customer service, get an answer now.

Recent 7-Eleven Customer Questions

Hello, I cannot log into my 711 rewards except my telephone number but when I put my email address, it says counts being used well that’s by me but it’s really frustrating

It sounds like you're experiencing an issue with your 7-Eleven rewards account. If your email address is showing as already in use despite your attempts to log in, it may be due to an incorrect email or a technical glitch. Ensure you're entering the exact email you registered with and check if there are any typos. For assistance with your rewards account, there is a link to the most up-to-date contact information right here on this page.
Asked Jul 10, 2025 1:57 AM

How do i cancel a 7-11 gold card.

To cancel your 7-Eleven Gold Card, you can manage your membership settings through the 7-Eleven app or website. There, you will find options related to your account, including cancellation procedures.
Asked May 9, 2025 3:25 PM

I can't access my 711 account due to phone number change

To access your 7-Eleven account after a phone number change, you may need to update your account information. Look for an option to reset your password or recover your account, which usually involves verifying your identity. If you're experiencing difficulties, please refer to the most up-to-date contact information right here on this page for further assistance.
Asked Mar 29, 2025 10:40 AM

I need to access my 7eleven rewards account but don't have the same phone nor remember the password

If you can't access your 7-Eleven rewards account because you don't have the same phone or remember the password, we recommend using the account recovery option offered in the app or on the 7-Eleven website. You might need to provide your registered email address to reset your password and regain access to your account.
Asked Jun 29, 2024 6:31 PM

How do I redeem my 7-Eleven reward points to my new number

You can redeem your 7-Eleven reward points to your new number by following these steps: 1. Launch the 7-Rewards app or visit the 7-Eleven website. 2. Sign in to your account using your previous phone number and password. 3. Go to the ‘Account’ section in the app or on the webpage and select ‘Account Details.’ 4. Here, you can edit your personal information and change your registered phone number to the new one. 5. Once you update your number, any points or rewards tied to your account should now be associated with your new number. Remember to always keep your personal details updated to maximize your 7-Eleven rewards benefits.
Asked Jun 20, 2024 5:24 AM

Help me with my 7-Eleven customer service issue

Delivery Issues

How to Report an Issue with 7-11 Delivery?

When you have an issue with your 7-Eleven delivery, several options are available to correct the matter. Call 7-Eleven customer support...

What Should I Do When 7-11 Delivery by Usps Is Missing?

A missing 7-Eleven delivery can be frustrating, but you can reach out to 7-Eleven customer support for assistance. You also have the...

How Do I Complain to 7–eleven About a Late Delivery?

Facing a late delivery from 7-Eleven can be frustrating, but by following these steps, you can express your concerns effectively and...

Gift Cards

If I Don't Claim an 7-11 Gift Card, What Happens?

When purchasing a 7-Eleven gift card, either for yourself or someone else, it's important to note the expiration date on the receipt...

How Do I Transfer a 7-Eleven Gift Card to Another Account?

Transferring a 7-Eleven gift card between accounts can be done efficiently by following the appropriate procedure. Always check eligibility...

Are there any restrictions or limitations on using 7-Eleven gift cards?

7-Eleven gift cards can be a convenient way to enjoy products from the store, but they do come with some restrictions and limitations. Users should also be aware that 7-Eleven gift cards might not be valid for certain products or services, such as prepaid debit cards or money orders. Moreover, they are generally non-transferable, meaning they are intended for the use of the person who received the card. It is advisable for customers to check the specific terms and conditions printed on the card or on the 7-Eleven webpage, which would provide detailed information regarding gift card use. If you require more specifics, visiting the official 7-Eleven website can be very helpful....

Account Management

Where Can I Find My 7-Eleven Account Number?

Once you know where to look, you can easily find your 7-Eleven account number whenever needed. If you've made recent purchases using...

Is It Possible to Merge Two 7-Eleven Accounts?

Managing multiple accounts can be burdensome. Merging two separate 7-Eleven accounts into one simplifies user experience within their...

How Do I Unlock My 7-Eleven Account?

Unlocking your 7-Eleven account can be easily completed using their official website's self-service tools designed specifically for...

Complaints and Feedback

What Is the Best Way to Make a Complaint to 7-Eleven?

You can file a complaint to 7-Eleven through any of the following avenues with these helpful tips.

Can I return a product purchased at 7-Eleven?

7-Eleven has a return policy that generally allows for the return of certain products under specific conditions. For most items, especially...

What is the refund policy for 7-Eleven purchases?

The refund policy for 7-Eleven purchases can vary depending on the specific item and the circumstances surrounding the return. In general, If a customer encounters any issues with a product, such as it being defective or damaged, it is advisable to speak with a store associate at the specific location. The store manager may have the discretion to resolve such issues on a case-by-case basis. For more specific guidelines and detailed information, it is beneficial to check the current web page of 7-Eleven, where one can find up-to-date policies. This approach offers clarity on what can be returned and any requirements that must be met for a refund or exchange....

Rewards and Offers

What is the 7-Eleven rewards program and how does it work?

The 7-Eleven rewards program, known as 7Rewards, is a loyalty program designed to reward customers for their frequent purchases at To participate in the 7Rewards program, customers are encouraged to download the 7-Eleven mobile app, where they can create an account. Once they have an account, members can begin earning points each time they make a qualifying purchase using their registered phone number or by scanning their digital membership card in the app at checkout. Typically, customers earn a certain number of points for every dollar spent, and points can accumulate quickly with regular shopping. The program also offers members exclusive deals and promotions, which can enhance the shopping experience. For instance, members may receive special discounts on popular items such as Slurpees or coffee, or be notified about upcoming promotional events. Moreover, the app may send personalized offers based on customers' purchasing habits, allowing for a tailored shopping experience. Redeeming points is straightforward. When members have accumulated enough points, they can choose their desired rewards directly within the app or present it at the store counter. This convenience adds a layer of enjoyment to shopping at 7-Eleven, as customers can benefit from discounts or free merchandise. Overall, the 7-Eleven rewards program aims to enhance customer satisfaction while encouraging brand loyalty. For more details about points accumulation and available rewards, customers may want to refer to the official 7-Eleven website or their mobile app....

Does 7-Eleven offer any food or product recalls?

Yes, 7-Eleven takes product safety seriously and may occasionally issue food or product recalls in the interest of consumer safety....

App and Online Services

Is there a 7-Eleven app available for download?

Yes, there is a 7-Eleven app available for download. This app is designed to enhance the customer experience by providing various features...

Can I order products online for pickup at a 7-Eleven store?

7-Eleven Stores do offer various options for ordering products online; however, the availability of online ordering for pickup may...

Payment and Employment

What payment methods does 7-Eleven accept?

7-Eleven offers a variety of payment methods to accommodate its customers' preferences. Customers can typically use cash, debit cards,...

Are there job opportunities available at 7-Eleven?

7-Eleven frequently has a range of job opportunities available, catering to various positions in their stores, corporate offices, and To explore current job openings, prospective applicants can visit the official 7-Eleven website where they will find a dedicated careers section. This section typically provides information on available positions, application procedures, and details about employee benefits. Moreover, the website may offer insights into the company culture and the types of training and development programs available for employees. It is always advisable for interested candidates to check the website regularly, as job opportunities may change frequently....
We look to the 7-Eleven issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
7-Eleven issues reported to GetHuman
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