Updated

eHarmony Customer FAQ

Top Answers & How-to Guides

How do I Contact eHarmony Customer Service?

The question we are asked most often is about how to talk to eHarmony customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Sign Up for eHarmony.com?

If you are ready to start online dating and want to give eHarmony.com a try, you can sign up online, set up your profile and find your...

How Do I Change My Name on eHarmony?

If you need to change your name on eHarmony, there are a few different options you can take advantage of. You can use the eHarmony...
Ask any question you have about eHarmony customer service, get an answer now.

Recent eHarmony Customer Questions

When logging in to my eHarmony account it's asking for a verification code? It's say one has been sent but I'm not receiving it?

If you're not receiving the verification code when logging into your eHarmony account, first ensure that your email address or phone number is correct in your account settings. Check your spam or junk folder for the email, and if you're using a phone number, ensure it can receive SMS texts. If the issue persists, it's best to check for any technical issues with your email provider or mobile service. There is a link to the most up-to-date contact information right here on this page if you need further assistance.
Asked Jun 14, 2025 3:37 PM

Why can't I see profile pictures?

If you're unable to see profile pictures on eHarmony, it could be due to account settings or privacy preferences. Some users may choose to hide their photos until certain criteria are met, such as mutual interest or specific communication steps. Additionally, if you're using an older version of the app or browser, updating to the latest version may resolve display issues.
Asked Mar 31, 2025 6:08 PM

I lost my password. Could you help me

To reset your password, go to the eHarmony login page and click on the "Forgot Password?" link. Follow the prompts to receive an email with instructions on how to create a new password. If you encounter any issues, please refer to the support options available on the eHarmony site.
Asked Mar 24, 2025 6:41 PM

I need to cancel my subscription that i just signed up for in early march. There was an incident and i have been advised by the police to remove myself. Iam wondering if i can get a refund for the year subscription?

We understand your situation, but eHarmony's refund policy typically provides a 14-day money-back guarantee for new subscriptions. If you cancel within this period, you may be eligible for a full refund. For annual subscriptions, refunds are less common outside of this window. It's important to refer to the specific terms and conditions of the subscription you signed up for regarding refunds. There is a link to the most up-to-date contact information right here on this page, which can assist you further with your cancellation and refund inquiry.
Asked Mar 16, 2025 5:00 AM

I thought I canceled my subscription, I can't afford to pay. Can I get refund?

Refunds are generally not provided for subscriptions that have been used or renewed. However, if you believe there has been an error in canceling your subscription, it may be worth reviewing your account details. We recommend checking the terms and conditions related to cancellations and refunds for your specific payment plan.
Asked Mar 14, 2025 4:37 PM

Help me with my eHarmony customer service issue

Account Management

How Do I Sign Up for eHarmony.com?

If you are ready to start online dating and want to give eHarmony.com a try, you can sign up online, set up your profile and find your...

How Do I Change My Name on eHarmony?

If you need to change your name on eHarmony, there are a few different options you can take advantage of. You can use the eHarmony...

How Do I Reset My Password for eHarmony?

If you're having trouble logging in to your eHarmony account, you can try a few things. Use the site to change your password, use the...

How Do I Hide My Account with eHarmony So My Partner Can’t See It?

eHarmony dating site has helped many couples spice up their lives by learning from other people. It's vital that you ensure that the...

How Do I Cancel My Subscription to eHarmony?

If you're no longer interested in keeping your eHarmony account, check out these detailed instructions for canceling your subscription....

What do I do if I forget my eHarmony login information?

If a user forgets their eHarmony login information, they can take a few steps to regain access to their account. The first step is If the user is having difficulty remembering their email address, they may need to check any past correspondence from eHarmony to find it. It is also advisable to check the Spam or Junk folder in the email account to ensure that the reset email has not been misplaced. Additionally, users can visit the help section of the eHarmony website for further guidance on account recovery. This section might provide additional resources and steps to assist in accessing their account once more....

Communication Issues

How Do I Remove Old eHarmony Matches?

When online dating, it's important to get a good vibe from your matches. You can delete eHarmony matches that aren't right for you...

How Do I Report Someone on eHarmony?

Learn how to report a person on eHarmony in a matter of minutes

What Do I Do If My Messages Aren't Sending on eHarmony?

Paid subscribers at eHarmony can send personalized messages to other users on the site. Therefore, if you are having any issues while...

Profile and Preferences

How Do I Change My Profile Picture on eHarmony?

Learn how to easily change your profile picture on eHarmony.

How Do I Retake the Personality Profile Test on eHarmony?

eHarmony requires its members to fill out a relationship questionnaire when creating their profile. Due to changes in people over time,...

Can I change my preferences for matches on eHarmony?

Yes, users can change their preferences for matches on eHarmony. The platform provides a variety of options to customize what you are...

Can I browse profiles anonymously on eHarmony?

eHarmony offers a unique approach to online dating that focuses on compatibility and meaningful connections. However, when it comes Users have various privacy settings and options to control who can view their profiles and how much information is shared. For individuals who are concerned about privacy, it may be helpful to explore the settings available within their account. These settings can help manage visibility, but complete anonymity while browsing is not a standard feature. For the most up-to-date information on profile privacy options, it would be advisable to refer to the current eHarmony website....

Payments and Refunds

How Do I Get a Refund for a Charge on eHarmony?

If you've changed your mind about using eHarmony's services or you aren't happy with the service they provide, you can ask the company...

What are the payment options accepted on eHarmony?

eHarmony offers several payment options for its services to accommodate different preferences. Typically, users can choose between...

General Information

Is eHarmony available in multiple languages?

eHarmony primarily operates in English, but there are localized versions of the platform in a few additional languages, depending on...

How does eHarmony's matching algorithm work?

eHarmony's matching algorithm is designed to facilitate successful romantic connections by focusing on compatibility. The process begins The algorithm uses principles from psychology and relationship science to assess compatibility. It evaluates numerous factors, including personality traits, emotional readiness, communication styles, and life goals. By analyzing these attributes, eHarmony's algorithm identifies potential matches that align closely with a user's profile, ultimately aiming to foster deeper connections rather than solely focusing on superficial traits. Once the matches are generated, users receive personalized recommendations that suggest profiles of individuals they are likely to connect with based on their compatibility scores derived from the algorithm's analysis. It is worth noting that eHarmony emphasizes the importance of mutual understanding and shared values in cultivating long-term relationships, so the algorithm is tailored to prioritize these elements in potential matches. Additionally, eHarmony continually refines and updates its matching algorithm to enhance user experience and promote effective connections. Users are encouraged to engage actively with the platform to improve matching outcomes, as their interactions can provide valuable data that the algorithm can use to refine its suggestions. For more specific information about how users can optimize their experience, it may be beneficial to examine the current web page for additional insights and guidance....

Are there any age restrictions to join eHarmony?

Yes, eHarmony has age restrictions in place for individuals who wish to join the platform. Generally, users must be at least eighteen...

Safety and Security

Are there any safety features in place for eHarmony users?

eHarmony takes user safety very seriously and has implemented several features designed to create a secure online dating environment. Another key element of safety on the eHarmony platform is user privacy. Members have the option to control the visibility of their profiles and personal information. This means users can choose what details they want to share and with whom, allowing for a more personalized experience that prioritizes individual comfort and security. Furthermore, eHarmony encourages users to engage in safe communication practices. The platform includes messaging features that allow individuals to communicate within the site before sharing personal contact information. This can minimize exposure to risks associated with external communication methods, which can be less secure. If users have concerns about safety or require assistance, they can typically find answers by consulting the help or support sections of the eHarmony website. This section often contains a wealth of information, including tips on staying safe while using the service. Overall, eHarmony strives to provide a safe and secure environment for individuals looking to connect and build meaningful relationships....

How does eHarmony protect my personal information?

eHarmony takes the protection of personal information very seriously and employs a variety of measures to ensure that its users' data In addition to encryption, eHarmony also adheres to strict privacy policies designed to comply with relevant data protection regulations. These policies outline how user information is collected, used, and shared. For instance, eHarmony does not sell personal information to third parties for marketing purposes. Any sharing of data is typically limited to what is necessary to provide the service, such as matching users or representing the platform in legal contexts when required. Users are also given control over their privacy settings, allowing them to adjust what information they share with others on the site. This includes the option to hide their profiles from public visibility and choose whom they would like to communicate with. Moreover, eHarmony regularly monitors and updates its security practices to protect against potential threats and breaches. For further details on eHarmony's privacy and security practices, users may want to explore the privacy policy located on their website, as it provides comprehensive information on how individual data is handled and protected....
We look to the eHarmony issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
eHarmony issues reported to GetHuman
FAQ Table of Contents

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated