I found a phone belonging to YOUR customer. It is locked. I want to return the phone...

GetHuman-rschnoob's customer service issue with Virgin Mobile from July 2019

Help with my Virgin Mobile issue
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Name on the account, Phone number on the account, Billing address, and PIN on the account
The issue in GetHuman-rschnoob's own words
I want to knowhow to return your customer's locked phone to him. What do you need so that you can identify the phone owner ... I found a phone belonging to YOUR customer. It is locked. I want to return the phone but need Virgine mobile to find out who it is. I HAVE NO DATA ABOUT THE PHONE OR THE CUSTOMER AND NEED YOU TO TELL ME HOW I GET YOUR CUSTOMER'S PHONE TO HIM! YOU HAVE ALL THE INFORMATION. TELL ME HOW I CAN HELP YOU FIND YOUR CUSTOMER!
I do not have your customers data. The phone is locked. Is there a number on the phone that you need to identify your customer.
Tell me what info you need from the back of the phone or whatever!
I found your customer's phone. I have t-mobile (which has much better customer service and many offices here in Scottsdale, Az.
Went thru all this yesterday, to no avail. terrible customer service.
I have an issue with Virgin Mobile too
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Virgin Mobile

it is a samsung smartphone
Customer service issue
Reported by GetHuman-rschnoob
Jul 17th, 2019 - a mon ago
I have an issue with Virgin Mobile too
Not resolved
Seen by 9 customers so far
Similar issue to 5721 others
0 customers following this
Timeline
GetHuman-rschnoob started working on this issue
Jul 17th 3:42pm
GetHuman-rschnoob indicated the issue is not fixed yet.
Jul 19th 2:54pm
GetHuman-rschnoob indicated the issue is not fixed yet.
Jul 19th 2:55pm
GetHuman-rschnoob indicated the issue is not fixed yet.
Jul 19th 7:52pm