Virgin Mobile Numéro de téléphone

Appelez le service client Virgin Mobile plus rapidement grâce à GetHuman

888-322-1122
Service Clients
Attente actuelle:11 minutes (8 m moy)
Heures: 4am-9pm PST; meilleur moment pour appeler: 8:15am
Obtenez une aide ciblée:Dites-nous le problème afin que nous vous obtenions à droite rep, offrir des conseils pertinents, des rappels et un suivi!
Cancel ServiceUnlock PhoneDevice SupportDispute a ChargeLost or Broken PhoneUn problème différent
Accédez à une personne en direct le plus rapidement possible:Appuyez sur # ou entrez le numéro de téléphone, puis 3, puis 5, puis appuyez sur 0 jusqu'à ce qu'il vous transfère. CLIENTS EXISTANTS Entrez le numéro de téléphone, appuyez sur 4, appuyez sur 2, appuyez sur 2 ... quelqu'un répondra alors à votre appel!

Raisons pour lesquelles les clients comme vous ont appelé récemment

False use of my Credit Card Number to order a cell phone from Virgin Mobil on...
5h ago
Would like to understand the changeover from VM to Boost. **. Options spelled out by VM...
7h ago
How do I change the credit card on my pre-paid account?
14h ago
I always use a top-up card with VM to add money. Does Boost Mobile have one?
a day ago
I can't purchase a wifi hot spot like I used to.
a day ago
I received an email telling me my service would be switched from Virgin Mobile to Boost...
a day ago
I need my account number
a day ago
I set a direct debit from my bank so that you can deduct the bill at the end of every m...
2d ago
need clarification about bills
2d ago
I received an email from VM that my phone is now a Boost phone. * I was told to do no...
2d ago
mobile phone not working at home address for last ** days we keep complaining but still...
3d ago
I need to get my account number.
3d ago
i added *** minutes to my lifeline account on **** both my bank transactions and accoun...
4d ago
i forgot my VM account pin number which is a six digit number..you texted me a eight nu...
4d ago
I have a question about the low balance payment option.*Right now I have the quarterly...
4d ago
See more recent reasons for callingAidez-moi avec mon problème
How to call {{company.name}}

Our Editor's Notes on Virgin Mobile's Phone-Based Customer Care

Virgin Mobile is a prepaid, no-contract wireless service that operates in the United States. With over 6 million customers, the company has developed a robust customer service department to meet consumer needs.

Why do People Call Virgin Mobile Customer Support?

People call Virgin Mobile's customer support for many different reasons, including:

  • Starting new service
  • Changing or ending service
  • Purchasing and upgrading devices
  • Technical support
  • Questions about service
  • Billing and accounting questions
  • Questions about device repairs and exchanges

Tips for Calling Virgin Mobile Customer Service

While calls to most customer service call centers are straightforward, there are still a few things that you can do to make the call go more smoothly:

  • Phone-based customer service is available seven days a week from 7:00 am to 10:00 pm Central time. Callers can use Virgin Mobile's toll-free number or dial 611 from a Virgin Mobile phone.
  • Be sure to have your account number handy before calling Virgin Mobile. While the representative may be able to use caller ID to look up your account information, using a phone that is not connected to your account may keep the rep from doing so. Your latest Virgin Mobile bill will have your account number, as will your online account dashboard.
  • Be prepared to take notes during the call. While you may not need to do this, having a pen and paper handy means that you can write down the representative's name, jot down a reference number, or simply record information that might be helpful if you have to call Virgin Mobile again.

How do Customers Feel About Calls to Virgin Mobile Customer Service?

A review of online consumer websites indicates that many people are unhappy with Virgin Mobile's phone-based customer service. Primary complaints include language barriers, long wait times and incorrect information being provided by phone representatives.

Media Report

One consumer website included a story of a man who attempted to purchase a phone from Virgin Mobile as a holiday gift. While he explained the necessity of quick shipment to the company and even upgraded to next-day air delivery, the company failed to ship the phone on time.

When he tried to cancel the phone, he was assured that its shipment was indeed canceled and that he would be getting a refund. However, the refund did not arrive and after multiple calls he was told that the phone was shipped to him and that he would have to return it to receive a refund.

What Kind of Issues Can be Resolved by Virgin Mobile Phone-Based Customer Service?

Virgin Mobile call centers are capable of resolving most consumer concerns, including service starts, changes and cancelations, along with technical support and billing questions.

It should be noted, however, that while a Virgin Phone representative may be able to perform basic remote diagnostic tests on your device, repairs and exchanges will have to be coordinated by mail or visiting a retailer.

What do I do if I'm Unhappy with my Call to Virgin Mobile Customer Service?

Not all calls to Virgin Mobile are successful in solving your problem or answering your questions. If you hang up the phone feeling that you weren't able to get your point across or that the options offered to you are unsatisfactory, don't give up. Instead, get back in touch with Virgin Mobile and ask again, politely, that they address your situation.

Take some notes: Before contacting Virgin Mobile again, consider writing out what happened during the last call, as well as what your exact problem is and how you would like to see it resolved. Having this information handy can help you to better explain your situation to the next customer service representative you speak or write to.

Call back: Every Virgin Mobile phone representative is a unique person. Training, experience and personality can vary from agent to agent, which is why calling back is often a good idea. A different customer service representative may be better able to understand your concern and find a resolution for you.

Use live chat: Some issues are better presented, and resolved, in writing. Virgin Mobile's live chat option allows you to communicate directly with a customer service representative via text. One advantage of live chat is that you'll have a transcript of your conversation, something that can be useful if you have to escalate your case.

Reach out over social media: Virgin Mobile is active on multiple social media platforms. Get in touch via Twitter or Facebook.

Send an email: Virgin Mobile supports email customer service requests. Visit the Virgin Mobile page and complete their online form.

Visit a retail store: Some retailers, such as Walmart and Best Buy, sell Virgin Mobile plans and devices, although the brand does not have its own stores. A visit to a retail specialist may resolve your issue, particularly if you need to purchase a new device.

Numéro de client 888-322-1122 - en chiffres

Numéro de téléphone à composer
888-322-1122
Rappel disponible
YES
Appel ramassé par une personne réelle
YES
Département que vous appelez
Customer Service
Heures d'appel du centre
4am-9pm PST
Meilleur moment pour composer
8:15am
Naviguer le labyrinthe téléphonique à un humain
Press # or enter phone number, then 3, then 5, then keep pressing 0 until it transfers you. EXISTING CUSTOMERS Enter phone number, press 4, press 2, press 2... someone will then answer your call!
Attente moyenne
8
Attente actuelle
11
Rang (parmi les numéros de téléphone)
1
Rang (global)
1
Autres méthodes
phone or email or twitter or web or facebook
Qualité de la communication
82%
Qualité de l'aide
89%
Les votes des clients
3,130
Informations mises à jour en dernier
Wed Jan 15 2020 10:00:00 GMT+0000 (UTC)

Le meilleur numéro de téléphone sans frais de la société Virgin Mobile / 800

Il s'agit du meilleur numéro de téléphone de Virgin Mobile, de l'attente en attente en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un agent Virgin Mobile. Ce numéro de téléphone est le meilleur numéro de téléphone de Virgin Mobile car 36,396 des clients comme vous ont utilisé ces informations de contact au cours des 18 derniers mois et nous ont fait part de vos commentaires. Problèmes courants résolus par l'unité de service clientèle qui répond aux appels de 888-322-1122, y compris Cancel Service, Unlock Phone, Device Support, Dispute a Charge, Lost or Broken Phone et d'autres problèmes de service client. Le centre d'appels Virgin Mobile que vous appelez a des employés de India, Colombia et est ouvert 4am-9pm PST selon les clients. Au total, Virgin Mobile a 2 numéros de téléphone. On ne sait pas toujours quelle est la meilleure façon de parler aux représentants de Virgin Mobile, nous avons donc commencé à compiler cette information à partir des suggestions de la communauté des clients. S'il vous plaît continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacter Virgin Mobile - par téléphone ou autrement

Tandis que 888-322-1122 est le meilleur numéro sans frais de Virgin Mobile, 6 total vous permet d'entrer en contact avec eux. Selon les autres Virgin Mobile clients, le meilleur moyen de contacter leur équipe de support clientèle consiste à appeler leur 877-877-8443 numéro de téléphone pour leur département Broadband2Go. Outre l'appel, la prochaine option favorite pour les clients qui recherchent de l'aide est via 877-877-8443 pour Broadband2Go. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Virgin Mobile, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. Et vous pouvez cliquer ici si vous souhaitez comparer toutes les informations de contact que nous avons collectées pour Virgin Mobile.

Quelle est la relation entre GetHuman et Virgin Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Virgin Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Virgin Mobile Informations de contact

Autres numéros sans frais et clients

Broadband2Go877-877-8443

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