Virgin Mobile is a prepaid, no-contract wireless service that operates in the United States. With over 6 million customers, the company has developed a robust customer service department to meet consumer needs.
People call Virgin Mobile's customer support for many different reasons, including:
While calls to most customer service call centers are straightforward, there are still a few things that you can do to make the call go more smoothly:
A review of online consumer websites indicates that many people are unhappy with Virgin Mobile's phone-based customer service. Primary complaints include language barriers, long wait times and incorrect information being provided by phone representatives.
One consumer website included a story of a man who attempted to purchase a phone from Virgin Mobile as a holiday gift. While he explained the necessity of quick shipment to the company and even upgraded to next-day air delivery, the company failed to ship the phone on time.
When he tried to cancel the phone, he was assured that its shipment was indeed canceled and that he would be getting a refund. However, the refund did not arrive and after multiple calls he was told that the phone was shipped to him and that he would have to return it to receive a refund.
Virgin Mobile call centers are capable of resolving most consumer concerns, including service starts, changes and cancelations, along with technical support and billing questions.
It should be noted, however, that while a Virgin Phone representative may be able to perform basic remote diagnostic tests on your device, repairs and exchanges will have to be coordinated by mail or visiting a retailer.
Not all calls to Virgin Mobile are successful in solving your problem or answering your questions. If you hang up the phone feeling that you weren't able to get your point across or that the options offered to you are unsatisfactory, don't give up. Instead, get back in touch with Virgin Mobile and ask again, politely, that they address your situation.
Take some notes: Before contacting Virgin Mobile again, consider writing out what happened during the last call, as well as what your exact problem is and how you would like to see it resolved. Having this information handy can help you to better explain your situation to the next customer service representative you speak or write to.
Call back: Every Virgin Mobile phone representative is a unique person. Training, experience and personality can vary from agent to agent, which is why calling back is often a good idea. A different customer service representative may be better able to understand your concern and find a resolution for you.
Use live chat: Some issues are better presented, and resolved, in writing. Virgin Mobile's live chat option allows you to communicate directly with a customer service representative via text. One advantage of live chat is that you'll have a transcript of your conversation, something that can be useful if you have to escalate your case.
Reach out over social media: Virgin Mobile is active on multiple social media platforms. Get in touch via Twitter or Facebook.
Send an email: Virgin Mobile supports email customer service requests. Visit the Virgin Mobile page and complete their online form.
Visit a retail store: Some retailers, such as Walmart and Best Buy, sell Virgin Mobile plans and devices, although the brand does not have its own stores. A visit to a retail specialist may resolve your issue, particularly if you need to purchase a new device.
Il s'agit du meilleur numéro de téléphone de Virgin Mobile, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Virgin Mobile agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Virgin Mobile car 36,396 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 888-322-1122 incluent Cancel Service, Unlock Phone, Device Support, Dispute a Charge, Lost or Broken Phone et d'autres problèmes de service client. Le Virgin Mobile centre d'appels auquel vous appelez a des employés de India, Colombia et est ouvert 4am-9pm PST selon les clients. Au total, Virgin Mobile possède 2 numéros de téléphone. La meilleure façon de parler aux Virgin Mobile représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.
Bien que 888-322-1122 soit le meilleur numéro sans frais de Virgin Mobile, il existe 6 différentes façons de les contacter. Selon d'autres clients Virgin Mobile, la meilleure façon de parler à leur équipe d'assistance client consiste à appeler leur 877-877-8443 numéro de téléphone Broadband2Go. Outre les appels, la prochaine option préférée des clients qui recherchent de l'aide est via 877-877-8443 pour Broadband2Go. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Virgin Mobile, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Virgin Mobile.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Virgin Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.