T-Mobile acct. * ************I am a previous T-Mobile customer. I closed my T-Mobile ac...

GetHuman1788327's customer service issue with T-Mobile from December 2018

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The issue in GetHuman1788327's own words
T-Mobile acct. * ************I am a previous T-Mobile customer. I closed my T-Mobile account*(********) and paid the ending balance ($***.**). The balance was not overdue*delinquent.*My final bill was paid in full. T-Mobile informed me that my account was NOT in collection or sent to collections as delinquent.**Convergent Outsourcing Inc. (acct. * R-********) has sent me a collections notice with the exact amount previously owed to T-Mobile*($***.**) when account was closed ********.**Convergent Outsourcing Inc. are preemptively trying to collect a debt and harm my credit by unscrupulously attempting to extort funds from me not owed to T-Mobile.**Again T-Mobile did not report my account as delinquent and in collections or send my account to Convergent Outsourcing Inc. for collection.**I have filed a complaint with the Consumer financial protection bureau***Please advise on next steps to be taken.
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T-Mobile

Customer service issue
Reported by GetHuman1788327
Dec 18th, 2018 - 9 mons ago
I have an issue with T-Mobile too
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Seen by 54 customers so far
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Timeline
GetHuman1788327 started working on this issue
Dec 18th, 2018 10:29pm