i PURCHASED A NEW SONY ** INCH TV XBR**X***H FROM BEST BUY ON ********. it was install...
GetHuman5211650's problème de service client avec Sony de août 2020
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The issue in GetHuman5211650's own words
i PURCHASED A NEW SONY ** INCH TV XBR**X***H FROM BEST BUY ON ********. it was installed by Best Buy on ********* and it worked fine. within * days the picture worked fine but no sound. When I streamed something it worked fine with sound and picture. I had cable company ( home Telecom) come out and and they just removed it for HDML * to HDML * and iit worked fine for two more days. Cable company came out again and tried each of the HDML ports and sound only worked on * and *. Two days later no sound again. Cable company came out and replaced box and their cable connection and plunged it into HDML * and sound worked. Two days latter no sound on any HDML port. We tried the cabel connection with another tv and it worked fine. Cable company tech suggested that there was probably a bad decoder chip in tv. I payed almost $**** for TV, stand and installation and I want my tv repaired or replace. Contacted Best Buy and they said it was the manufactures problem, Your timely response to this issue would be most appreciated.**Bill Milo***********
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