Sony Phone Number

Calling Sony customer service faster by GetHuman

800-430-4433
Customer service
Current Wait: 18 min (15m avg)
Hours: Mon-Fri 9am-8pm EST; best time to call: 9:10am
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Reasons customers like you called recently

I had a headphone WH-CH** set as a gift . I have lost the power lead, I have been seeki...
Someone got into my account
New TV Sony **X**CH doesn't support bluetooth. I simply want to know where to plug in b...
I bought the Sony ****xm* head phones and when I turn on music on it will cycle through...
I bought the Sony WH-****XM* and I think they are defective, when ever I turn on noise...
It's not your fault. I'm recovering from a stroke and someone stole my PlayStation * th...
Dear Sony I am a Youtuber known as KoupeAnimeTv I did a reaction video of the Final Tra...
The game called Trails of cold steel * I had preorder is telling me that i have to rebu...
my ps* account was hacked and now i have no idea what to do because no support can answ...
Green screen is showing up at startup and will not go away. How can I fix this problem?
I can't login because I can't get the Birthday right to the email it's link to and I ne...
How do I access the internet from my tv.
I can not log into my sony account. I got a new phone number and it keeps saying it's s...
How do i add apps to my sony tv
PlayStation is stolen
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Sony's Phone-Based Customer Care

Sony is a major manufacturer of professional and consumer electronics. With customers around the world, Sony's customer service centers receive a high volume of calls every day.

Why Do People Call Sony Customer Support?

People call Sony customer support for a range of reasons, including:

  • Technical support
  • Questions about products
  • Questions about warrantees
  • Troubleshooting advice
  • Help with setting up and operating products

Best Practices for Calling Sony Customer Service

Before calling Sony, check to make sure that you are using the correct number. The customer support page on Sony's website provides you with guidance in finding the correct department to call. Double-check the hours of operation to avoid frustration.

Have your product, your invoice and any other relevant information, such as a warranty, in front of you. It's also a good idea to have pen and paper handy so that you can take notes during your call.

Be prepared to give the representative who answers your call details about your product or products, including serial and model numbers.

How Do People Feel About Their Calls to Sony Customer Support?

Sony is a very large company, so it is not surprising that one can find a range of opinions about Sony's customer service online. While some people are very happy with the phone-based customer service they have received, others have made complaints.

Some of the more significant complaints have focused on the training that Sony representatives have received and their inability to fully understand the nature of some issues, such as the limits of warranty coverage

Notable Media Reports

In one case, a man contacted a noted consumer advocate for help in dealing with Sony over the way an extended warranty had been worded and was now being interpreted by Sony.

In this case, Sony eventually agreed that the warranty had been badly worded and offered to refund the cost of the warranty. However, this would not the necessary repairs to the device for which the warrantee had been purchased. Eventually, and after third-party intervention, Sony agreed to compensate the purchaser appropriately.

What Kind of Issues Can Sony Customer Support Resolve?

Sony customer support can resolve many issues by phone, including researching warranty information, troubleshooting products, and clarifying operational issues and proper usage of a product.

What Can't Be Resolved by Phone With Sony?

Some technical support and repair problems will require working with a technician or an expert who can teach you how to use your Sony product. In such cases, you'll need to schedule a face-to-face appointment.

If you have to return or exchange a product, you'll have to do that on your own, usually by bringing your item to a retailer or shipping it to a Sony distribution or repair center. Your other option might be to ship the item via the post office or through a delivery service.

What Can I Do If I Am Unhappy With My Call to Sony?

If you get off the phone with Sony and feel as though you didn't get much accomplished, don't fret. There are still options for resolving your issue or issues.

The first thing to do is to review the notes that you took during your call. If you weren't able to take notes while speaking to a Sony representative, take a few minutes to jot down or type out what happened. This information can be useful when explaining your situation to other Sony employees.

Next, call Sony back. Keep in mind that not all customer service representatives are created equal. Some have more experience or training and may be able to resolve your situation or provide guidance for doing so.

Another option is to use a different method of getting in touch. Sony offers a live chat option from 8 am to midnight Eastern time. You can also send an email from Sony's website, though responses can take as long as 48 hours. A third option is contacting Sony through its social media platforms. Finally, Sony does offer a customer forum where you can ask questions of other Sony product users.

One advantage of these other methods is that you'll have a record of your conversation, something that can be useful when escalating your case. The record can also serve as documentation if you have to work with a third party, such as a bank or credit card company, to resolve your issue.

Customer Number 800-430-4433 - by the Numbers

Numéro de téléphone à composer800-430-4433
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsMon-Fri 9am-8pm EST
Meilleur moment pour composer9 h 10
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 5, puis sur 0, puis sur 0
Attente moyenne
Attente actuelle18
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, web
Qualité de la communication78%
Qualité de l'aide71%
Votes des clients3,423
Dernière mise à jour des informationsWed Oct 28 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Sony's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Sony, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Sony agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Sony car 43,722 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-430-4433 incluent Password Reset, Device Support, Banned Account, Technical Support, Warranty Claim/Repairs et d'autres problèmes de service client. Le Sony centre d'appels auquel vous appelez a des employés de India, Philippines et est ouvert Mon-Fri 9am-8pm EST selon les clients. Au total, Sony possède 5 numéros de téléphone. La meilleure façon de parler aux Sony représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Sony - by phone or otherwise

Bien que 800-430-4433 soit le meilleur numéro sans frais de Sony, il existe 6 moyens de les contacter. Selon d'autres Sony clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 877-865-7669 numéro de téléphone de leur Soutien technique service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 877-865-7669 pour Soutien technique. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Sony, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Sony.

What is GetHuman's Relationship to Sony?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sony. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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