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Skrill Customer FAQ

Top Answers & How-to Guides

What is Skrill's Phone Number?

The question we are asked most often is about how to talk to Skrill customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Bank Wire Transfer on Skrill?

Canceling a bank wire transfer on Skrill is a quick and easy process. You can cancel the transfer within 30 minutes of initiating it,...

How Do I Change My Currency on My Skrill Account?

Skrill is an online money transfer platform. Before, you had to open another account to change the currency with which to transact....
Ask any question you have about Skrill customer service, get an answer now.

Recent Skrill Customer Questions

I deposited with Dana Wallet, the balance in the Fund was deducted but the transaction status on Skrill failed

We're sorry to hear you're having trouble with your Dana Wallet transaction. Please check to see if there was an issue with the payment method used, such as insufficient funds or if a payment limit was reached. If those potential issues aren't the cause, it's possible there could be a temporary issue with Skrill's system. Please be patient and give it a little time. If the issue persists, contact Skrill's customer support directly for further assistance. The link to their latest contact information is right here on this page. They'll be able to take a closer look at your specific situation and offer a solution.
Asked Jun 12, 2024 8:58 AM

Cancel transfer to my bank account if it's still in progress

Unfortunately, once a withdrawal request has been made on Skrill, it is generally not possible to cancel it if it's still in progress. This is due to the fact that once the withdrawal process has started, the transaction typically moves into the banking system where it's out of Skrill's control. We suggest you carefully review all the details before initiating a transfer to avoid any problems. If you still have issues or concerns, please immediately contact Skrill's customer support for further assistance even though they cannot guarantee a cancellation.
Asked Apr 12, 2024 3:42 AM

My account has been restricted. I am asked to provide a source of wealth

If your account has been restricted and you're asked to provide a source of wealth, this is part of Skrill's effort to combat fraudulent activity and ensure compliance with regulatory standards. You will need to provide documents proving your source of wealth. This might include a bank statement, proof of earnings (like a pay slip), or documents showing a property sale or inheritance. The exact documents required may vary depending upon your circumstances. Make sure any documents you submit are clear, readable, and up-to-date. Once the requested documents have been received and reviewed, Skrill will then lift your account restriction, provided everything is in order.
Asked Mar 25, 2024 5:43 PM

Your account was permanently closed

We're sorry, but as an assistant, we're only equipped to provide general guidance about Skrill's services. If your Skrill account has been permanently closed, it's best to reach out to Skrill's customer service team directly to inquire about the situation. We can't assist in re-opening accounts or addressing individual account issues. Skrill accounts can be closed for various reasons, including inactivity or violation of terms of service. A specific reason should be communicated to you by the Skrill team.
Asked Mar 6, 2024 11:11 PM

Cerré mi cuenta permanentemente y no puedo abrirla

Lamentamos oír que cerraste tu cuenta permanentemente con Skrill. Normalmente, una vez que una cuenta de Skrill se cierra de manera permanente, no puede reabrirse. Sin embargo, puedes abrir una nueva cuenta con un correo electrónico diferente al que utilizaste para la cuenta cerrada. Asegúrate de cumplir con las regulaciones de Skrill y proporcionar la información solicitada. Por favor, tenga en cuenta que los términos y condiciones de Skrill seguirán aplicándose con la nueva cuenta.
Asked Feb 19, 2024 10:51 PM

Help me with my Skrill customer service issue

Account Management

How Do I Cancel My Bank Wire Transfer on Skrill?

Canceling a bank wire transfer on Skrill is a quick and easy process. You can cancel the transfer within 30 minutes of initiating it,...

How Do I Change My Currency on My Skrill Account?

Skrill is an online money transfer platform. Before, you had to open another account to change the currency with which to transact....

How Do I Get Rid of a Restriction on My Skrill Account?

If you want to get rid of a restriction on your Skrill account, your best option is to contact the customer service team. The support...

How do I recover my Skrill account?

Skrill users are allowed only one account, and violating their terms of service can result in permanent closure. If you closed your...

Can I have multiple Skrill accounts?

Skrill generally permits only one account per individual to ensure compliance with regulatory requirements and to minimize fraud or However, it is important to note that Skrill may allow individuals to have different accounts for distinct purposes, such as personal and business transactions, but these accounts must still be linked to unique email addresses and verified identities. If someone believes they have a legitimate reason for needing multiple accounts, it may be beneficial to consult the official Skrill website for detailed guidelines or specific policies regarding this matter. The website typically provides comprehensive information about account management and can clarify any questions related to account creation and usage....

Refunds and Restrictions

How Do I Get a Refund from Skrill?

There are several ways to request a refund from Skrill. However, your timing means everything since once a transaction is processed...

Is my personal information safe with Skrill?

Skrill takes the safety and security of its users' personal information very seriously. The platform employs advanced security measures Additionally, Skrill adheres to strict data protection regulations, which means that user data is handled with care and used only for the purposes agreed upon during account registration and in compliance with the applicable laws. The company regularly reviews and updates its security protocols to stay ahead of potential threats in the rapidly evolving digital landscape. Skrill also provides users with options for enhancing their account security, such as two-factor authentication, which adds an additional layer of protection by requiring a second form of verification when logging in. This can help users feel more confident that their accounts are secure from unauthorized access. It is also important for users to follow best practices for online security. This includes choosing strong, unique passwords, regularly monitoring account activity, and being vigilant against phishing attempts or suspicious communications. For the most current information regarding data protection practices and security measures, users can visit the official website. There, they can find detailed resources and updates concerning their privacy and security policies. It is always a good practice to familiarize oneself with these rules to ensure a safe experience while using the platform....

Can I use Skrill for online gambling or betting?

Skrill is commonly used as a payment method for various online gambling and betting platforms. Many online casinos and sportsbooks However, it is important to note that the acceptance of Skrill for gambling activities may vary depending on the jurisdiction and the gambling regulations applicable in your area. Some regions may have restrictions on using e-wallets like Skrill for gambling. Therefore, it is advisable for users to familiarize themselves with the legal framework governing online gambling in their specific location before engaging in such activities. Furthermore, users should check with the individual gambling site to ensure that Skrill is accepted for both deposits and withdrawals. For the most accurate and updated information on this topic, it may be helpful to visit the relevant sections on Skrill's website or the gambling platform you intend to use....

Payments and Transfers

How do I let Skrill know I'm having issues receiving payment?

To receive funds in your Skrill account, provide your email address and phone number to the sender. If you have trouble receiving the...

What do I do if I'm having trouble sending a payment on Skrill?

Skrill offers safe online payments with just an email and password. However, payment issues can occur, such as a rejected Skrill card...

What are the fees for withdrawing funds from my Skrill account?

Skrill typically charges fees for withdrawing funds from your account, and these fees can vary depending on several factors including Generally, when withdrawing to a bank account, there may be a fixed fee, which is often a nominal amount, or a percentage of the withdrawal amount. If you choose to make a withdrawal to a card, a fee could also be applicable, and this may be dependent on the type of card linked to your Skrill account. It is important to note that fees are often updated, and they may vary based on special promotions or changes in the service. Therefore, it is advisable to consult the official Skrill website for the most accurate and current information regarding withdrawal fees. You can typically find detailed fee information in the help section or the terms and conditions on their website. This ensures that you are aware of any charges that may apply before proceeding with your withdrawal....

How long does it take to receive a withdrawal from Skrill?

The duration for receiving a withdrawal from Skrill can vary based on several factors, including the chosen withdrawal method and the...

Can I transfer funds from Skrill to a PayPal account?

Skrill does not support direct transfers to a PayPal account. Users cannot initiate a funds transfer directly between Skrill and PayPal,...

General Information

What countries does Skrill support?

Skrill is a widely recognized online payment platform that operates in numerous countries across the globe. The platform is available In Europe, Skrill supports a vast array of countries, including but not limited to the United Kingdom, Germany, France, Spain, Italy, and many others within the European Union. In North America, it is accessible in the United States and Canada. For users in South America, countries such as Brazil and Argentina are among the regions where Skrill offers its services. In Asia, Skrill supports a number of countries, but the availability of certain services may vary by region. Additionally, in Africa, it provides solutions to various countries, enhancing the access to digital payment methods on the continent. However, the list of supported countries may evolve as Skrill continues to expand its services. Therefore, it is advisable for users to check the official Skrill website for the most current information on country availability and service scope....

Does Skrill offer a mobile app?

Yes, Skrill does offer a mobile application that allows users to manage their accounts and conduct transactions conveniently from their The app is designed to provide a user-friendly experience, making it easier for individuals to handle their finances on the go. It typically includes features such as push notifications for account activity, which help users stay informed about their transactions. Additionally, the app supports various payment methods, allowing for flexibility in how users choose to manage their funds. For those interested in downloading the app, it is generally available on both Android and iOS platforms. Users can search for it in the respective app stores. For specific details regarding app features or updates, interested users might consider checking the official Skrill website or their current web page for more information....
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