ROBLOX Customer FAQ

If you don't have a phone number or email linked to your Roblox account, recovering it may be challenging. We recommend checking if you can remember any other information related to the account that might help in the recovery process. It's also important to regularly update your account with valid recovery information in the future to avoid similar issues.

To change your password, log into ROBLOX and go to the Account Settings. Select the "Security" tab, then click on "Change Password." Follow the prompts to set a new password. If you don't know your password, use the "Forgot Password?" link on the login page. Follow the instructions sent to your registered email to reset your password.

If your Roblox account has been falsely terminated, you can appeal the decision by logging into your account and following the on-screen instructions provided during the appeal process. Make sure to gather any relevant evidence to support your case, as this may help in your appeal. Keep in mind that responses may take some time. Be patient while waiting for a resolution.

We understand that facing an account termination can be frustrating. To address concerns about enforcement actions, there is a link to the most up-to-date contact information right here on this page. You can use that link to request a review or appeal regarding your account's termination.

If you are experiencing an error when trying to change your password using your email, it may be helpful to ensure that the email address entered is correct and associated with your account. If the problem persists, you might want to check your internet connection or try using a different browser or device. Sometimes, temporary issues can occur with the website, so attempting the password reset process again later might be necessary.