We have Directv service in our home. However, our service address does not match our b...

GetHuman-joylfpar's customer service issue with DirecTV from June 2018

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The issue in GetHuman-joylfpar's own words
We have Directv service in our home. However, our service address does not match our billing address. These two should be the same. I have contacted customer service *, yes *, times about this and it is still not fixed. The incorrect service address causes technicians and sometimes our mail from Directv to go to the wrong address. Why can't this be straightened out??? It makes no sense.
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DirecTV

Customer service issue
Reported by GetHuman-joylfpar
Jun 29th, 2018 - a yr ago
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Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman-joylfpar started working on this issue
Jun 29th, 2018 1:23pm
GetHuman-joylfpar indicated the issue is not fixed yet.
Jun 29th, 2018 2:48pm