My name is Christopher Brown and issue is regarding U-Verse account ********* and the o...
GetHuman3078593's customer service issue with AT&T from June 2019
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My name is Christopher Brown and issue is regarding U-Verse account ********* and the offer of $***.** in rewards upon activation of the account in Dec ****. To date $***.** of the offered reward has been received and redeemed. The remaining $**.** has not been received and I contacted customer service on **-**-** and **-**-** regarding this issue and customer service acknowledged the offer of $***.**. Yet the balance of $**.** has not been resolved. On **-**-** (after over * hours on hold), I spoke with Nicole at the Rewards Center initially and then was transferred and spoke with James Williams with the AT&T Customer Loyalty team regarding the issue. James confirmed again the initial offer of $***.** and stated that a reward of $***.** would be issued to resolve the $**.** outstanding. This reward has not been received and emails with Rachel at the reward center on **-Jun-**** indicate no reward is in progress and I should contact customer service again. (See below )**Christopher, our apologies for any misinformation. The Reward Center is unable to access or process any additional rewards offered for orders in December of ****. Being only a processing center we are limited by time constraints and terms of the program. We apologize that your additional $** was not sent over to us to process. At this time you will want to speak with Customer Care to see about compensation in another fashion as reward cards are no longer available.*Thank you,*Rachel**AT&T Reward Center**This email is in response and as a long time customer of AT&T this issue has been frustrating and disappointing. I do not have the time to spend * hours on the phone again with customer service. I consider these sales tactics fraudulent and I am requesting resolution or escalation. Please advise on the actions AT&T will be taking to resolve this issue. Request is fulfillment of the $***.** reward presented by customer rep James Williams to resolve.**Sincerely,*Christopher Brown
Request is fulfillment of the $***.** reward presented by customer rep James Williams to resolve.
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