Does USPS Human Resources Shared Services offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 89 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for USPS Human Resources Shared Services below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this USPS Human Resources Shared Services phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5, then 9, then 2, then enter ID number - you must have your ID number
Below are some clips we've found from USPS Human Resources Shared Services's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the US Postal Service employee service line.
Did you know that LiteBlue offers the quickest, easiest way to complete many self-service transactions?
Visit liteblue dot u s p s dot gov today.
For postal leave, press one.
For eligible employees using the job bidding line, press two."
Excerpt from a call with USPS Human Resources Shared Services
Tuesday, January 2, 2024 9:08 PM
They may ask you to enter information with the dial pad
"Welcome to the US Postal Service employee service line.
Did you know that LiteBlue offers the quickest, easiest way to complete many self-service transactions?
Visit liteblue dot u s p s dot gov today.
For postal leave, press one.
For eligible Welcome to PostalEASE, a system for postal service employees only.
You will be prompted to enter your employee identification number."
Excerpt from a call with USPS Human Resources Shared Services
Wednesday, December 18, 2024 4:32 PM
They may ask you to say or enter information
"And your USPS personal identification number.
They provide security and serve as your signature for any action you take.
Your action will not be processed unless you wait to hear the confirmation number that Postal Ease will provide.
For help, please press or say your eight digit employee identification number now."
Excerpt from a call with USPS Human Resources Shared Services
Wednesday, December 18, 2024 4:30 PM
The first phone menu
"Welcome to the US Postal Service employee service line.
Did you know that LiteBlue offers the quickest, easiest way to complete many self-service transactions?
Visit liteblue dot u s p s dot gov today.
For postal leave, press one.
For eligible employees using the job bidding line, press two.
To request unscheduled leave, press four."
Excerpt from a call with USPS Human Resources Shared Services
Tuesday, May 21, 2024 3:39 PM
After you press 4
"This is the unscheduled leave request to for illness, injury, or emergencies.
For other leave requests, call your supervisor.
Also, be sure not to hang up before you receive your confirmation number.
Which you should write down. Information collected is protected by the privacy act.
Act. If you would like to hear the complete privacy policy, say yes.
Or press one.
Or say no or press two to proceed with your lead please say or enter your eight digit employee ID number, including leading zeros."
Excerpt from a call with USPS Human Resources Shared Services
Tuesday, March 5, 2024 5:30 PM
What are the hours and when should I call?
USPS Human Resources Shared Services operates the call center for this 877-477-3273 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,665 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with USPS Human Resources Shared Services at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this USPS Human Resources Shared Services phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like USPS Human Resources Shared Services staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call USPS Human Resources Shared Services is Sunday.The most busy day to call is Monday, which averages 678% more phone calls by comparison.Again, this is based on a sample of 1,665 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call USPS Human Resources Shared Services
In summation, the best day to call USPS Human Resources Shared Services is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that USPS Human Resources Shared Services staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call USPS Human Resources Shared Services
If you have time to do a bit of reading before you call USPS Human Resources Shared Services, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any USPS Human Resources Shared Services customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to USPS Human Resources Shared Services, and their purpose. Are any of these similar to the reason you are trying to call?
Device troubleshooting: "How to shut that off?"
- From a call lasting 4m 27s , Jun 13, 2025 12:55 PM
Health insurance inquiry: "I was calling because I have recently added two members from the to my health insurance."
- From a call lasting 55m 57s , Mar 28, 2025 6:59 PM
Information about why customers call USPS Human Resources Shared Services is extracted from issues that customers have reported to GetHuman.
This is USPS Human Resources Shared Services's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a USPS Human Resources Shared Services agent. This phone number is USPS Human Resources Shared Services's best phone number because 258 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-477-3273 include Employee verification, Statement of account and other customer service issues. Rather than trying to call USPS Human Resources Shared Services first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, USPS Human Resources Shared Services has 1 phone number. It's not always clear what is the best way to talk to USPS Human Resources Shared Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for USPS Human Resources Shared Services. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like USPS Human Resources Shared Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.