If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, GearBest provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and GearBest will reply our your email.
Use this link to find customer service help through their website
24 hours, 7 days
As a last, sometimes only, resort- GearBest customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.
How should I prepare for my conversation with GearBest?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with GearBest, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
GearBest has a customer-friendly return policy. If the received product is faulty or damaged, you can return it within 7 days. Simply contact GearBest's customer service and provide them with the necessary details and evidence. They will guide you through the return process to ensure a smooth experience. For non-quality related issues, such as compatibility or incorrect items, you can return them within 30 days of receiving the product. However, customers are responsible for the return shipping fees in such cases. Additionally, returned items must be in their original condition with all the accessories intact. GearBest strives to provide excellent customer service, ensuring customer satisfaction and peace of mind when shopping with them.
GearBest accepts a variety of payment methods to ensure a convenient shopping experience. Customers can make purchases using major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, GearBest also accepts secure and popular online payment platforms like PayPal. This allows users to securely transfer funds directly from their PayPal account or link it to their credit card. Furthermore, customers can also pay using Wire Transfer or through Western Union for added flexibility. GearBest’s wide range of payment options ensures that shoppers can easily choose the most suitable method for their needs, guaranteeing a seamless and secure transaction process.
Click the link above to get answers to just about any GearBest customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Conclusion and closing notes
You came here to see GearBest's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a GearBest agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact GearBest anyways and help you with your issue. Over the last 18 months, 7,452 customers like you have come in search of a phone number for GearBest and helped us confirm they don't have one. Common reasons that people try to call GearBest customer support department include and other customer service issues. Rather than trying to call GearBest first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or chat or web. Unfortunately, right now GearBest doesn't have any phone numbers. It's not always clear what is the best way to talk to GearBest representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If GearBest Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for GearBest, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from GearBest customers like yourself.
GetHuman does not provide call center services or customer support operations for GearBest. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GearBest. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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