ScentBirdFAQ client

To cancel a processing order in your queue, go to your account on the ScentBird website. Find the “Orders” section, locate the order you wish to cancel, and select the cancellation option. Please note that orders that have already been shipped cannot be canceled. Make sure to cancel before the order transitions to the shipping stage.

To stop your order for next month, you can manage your subscription through your account settings. There, you can pause or cancel your subscription as needed.

Emailed gift cards are typically sent shortly after the purchase is completed. However, please allow some time for processing, as it may vary depending on the payment method used and other factors. If it takes longer than expected, check your spam or junk folder in your email.

We understand how frustrating that can be. It's possible that your package was mistakenly marked as delivered or delivered to the wrong address. We recommend checking with your neighbors or your local delivery service to see if they have any information. If you still cannot locate your order, please refer to the most up-to-date contact information right here on this page for assistance with this issue.

If your order was shipped to the wrong address due to incorrect information, we recommend checking the shipping policy regarding refunds for orders that have already shipped. Generally, once an order is marked as shipped, we may not be able to issue a refund for that order. It’s essential to ensure your shipping information is accurate for future orders.