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Pokemon GO Customer FAQ

Top Answers & How-to Guides

How do I Contact Pokemon GO Customer Service?

The question we are asked most often is about how to talk to Pokemon GO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Check If the Pokemon GO Servers Are Down?

As a Pokémon Go player, reliable servers are necessary for you to "catch 'em all." You can go to the Pokémon GO website to see if there...

How Do I Delete a Pokemon GO Account?

This guide discusses the options the users have to permanently delete their Pokemon GO account. Deleting a Pokemon GO account can be...
Ask any question you have about Pokemon GO customer service, get an answer now.

Recent Pokemon GO Customer Questions

I completed all ultra beasts event tasks and didn’t get buzzwole or pheronesia

If you completed all Ultra Beasts event tasks and didn't receive Buzzwole or Pheromosa, this might be a glitch. Ensure you didn't miss any tasks and consider restarting the game. If the issue persists, please check this FAQ page for the most up-to-date contact information to report the problem.
Asked Jul 13, 2024 8:20 AM

How can I recover my stolen Pokemon Go account?

To recover a stolen Pokémon GO account, you'll need to directly contact the Pokémon GO support team through the game on your device or through their support website. When contacting them, provide as much information as possible, such as your trainer nickname, email address associated with the account, and detailed explanation of your situation. Please remember not to share sensitive information like passwords. The support team will review your case and guide you through steps to recover your account. Keep in mind that account recovery can take some time. Stay patient and follow the provided instructions carefully.
Asked May 20, 2024 7:11 PM

Am using HUAWEI y9a It does not support Google Play services and I want to log in using a Google Play account

While Huawei Y9a doesn't support Google Play Services due to Huawei's restrictions, you can still play Pokemon GO. You may try logging in using your Facebook or Niantic Kids account instead, which are alternate methods to play Pokemon GO without needing Google Play Services. Please note that you'd need to have your game account linked to either of these aforementioned services. If you previously only linked to Google, you might need to log into Pokemon GO on a device that supports Google Play Services first, and link an additional login method before playing on your current device.
Asked Apr 16, 2024 6:36 AM

This account has failed to authenticate

The "Failed to Authenticate" error usually indicates that Pokemon Go is having trouble connecting with the server. This can often be fixed by checking your internet connection and ensuring you have strong signal or Wi-Fi. Try restarting the game or your device. If you're logging in using a Pokemon Trainer Club account, there might be issues with the PTC servers. A Google Account is generally more reliable for logging in. Ensure the game is updated to the latest version. If all of these solutions fail, you may need to reinstall the app. But remember, be sure to back up your data before doing this.
Asked Apr 16, 2024 6:33 AM

Im having trouble logging in. I just got a new phone and I cant get my account on my new phone. I know my username but not my password.

If you're unable to remember your password, don't worry. Follow these steps to recover your account: 1. Open the Pokémon GO app on your new phone. 2. Tap the "Forgot Password?" option on the login screen. 3. You will be prompted to enter the email address associated with your account. 4. Check your email for a password reset link from Pokémon GO. Follow the instructions in the email to set a new password. 5. Once the password is reset, return to the app and log in with your username and the new password. Remember to set a password that you can remember easily, but is also secure.
Asked Mar 23, 2024 8:43 PM

Help me with my Pokemon GO customer service issue

Account and Support

How Do I Check If the Pokemon GO Servers Are Down?

As a Pokémon Go player, reliable servers are necessary for you to "catch 'em all." You can go to the Pokémon GO website to see if there...

How Do I Delete a Pokemon GO Account?

This guide discusses the options the users have to permanently delete their Pokemon GO account. Deleting a Pokemon GO account can be...

How do I recover my Pokemon GO account?

If you are locked out of your Pokemon Go account, if your account was hacked, or if you need to reset your password, here's how you...

How do I contact Pokemon GO about a problem with my game?

Pokemon Go swept the world by storm. With so many people playing at each time, something is bound to stop working correctly. Here's...

Gameplay Mechanics

What are the different types of Pokemon?

In Pokémon GO, the various types of Pokémon play a significant role in battles and strategy. Currently, there are eighteen different Each type is characterized by its unique attributes. For example, Fire-type Pokémon are strong against Grass and Bug types but weak against Water and Rock types. Understanding these type interactions is crucial for players when selecting a team for battles, whether against other players in the GO Battle League or in raids. Certain Pokémon can also have dual types, which can add layers of complexity to their strengths and weaknesses. For instance, a Pokémon that is both Water and Flying will have advantages and disadvantages based on both of its types. Players can benefit from knowing these type matchups to maximize their effectiveness in battles. Additionally, Pokémon types influence the moves that Pokémon can learn. Some moves may be more effective against specific types, further enhancing the importance of understanding the type system. As Pokémon GO continues to evolve with new updates, players are encouraged to stay informed about any changes to type interactions and the introduction of new Pokémon. For recent changes, players may find visiting the official Pokémon GO webpage helpful for the latest information....

Can I trade Pokemon with other players?

Yes, Pokémon GO allows players to trade Pokémon with one another. Trading is a great way to complete your Pokédex and acquire Pokémon To start the trade, one player must send a trade request to the other, who can then accept the request. Once the trade window opens, you can select the Pokémon you wish to offer and view the potential trading costs, which may include Stardust depending on the trade type. Special trades, such as trading Legendary Pokémon or Pokémon that are Shiny, can have higher Stardust requirements. It is important to note that there are limits on how many trades a player can conduct in a day. Players are encouraged to be aware of these limits as well as the possible bonuses from trading, particularly for friends and during special events. For further details about trading and other features, visiting the official Pokémon GO website may be beneficial....

What are Pokestops and how do I use them?

PokéStops are essential features within Pokémon GO that serve as locations players can visit to collect various in-game items. These To use PokéStops, players need to approach one of these locations in the game. Once in proximity, the PokéStop will become activated, allowing players to interact with it. By tapping the PokéStop icon on the screen, players can spin the disc that appears in order to receive rewards. These rewards typically include Poké Balls, potions, berries, and other useful items that aid in capturing and training Pokémon. Using PokéStops is particularly beneficial for trainers who are hunting for specific Pokémon or need additional resources for battles and raids. Each PokéStop can be spun once every five minutes, so players are encouraged to visit different PokéStops in their area to maximize their item collection. In addition, players can place Lure Modules at PokéStops to attract Pokémon to that location, benefiting themselves and other players nearby. For those interested in more details or guidance, it might be worthwhile to explore the current web page related to Pokémon GO for additional information and resources....

What are gyms and how do I compete in them?

Gyms in Pokémon GO serve as key locations where players can battle their Pokémon against those of other players. They can be found To compete in a gym, a player must first identify a gym that is either neutral or controlled by another team. Upon arriving at the gym, the player can select a team to join, as Pokémon GO features three main teams: Team Mystic, Team Valor, and Team Instinct. If a gym is neutral, the player can place one of their Pokémon in it to establish control. If it is already controlled by an opponent's team, the player can challenge the gym by selecting a team of their own Pokémon to battle against the gym defenders. Each player can battle the gym up to six times in a single raid, working to reduce the gym's motivation and ultimately conquer it. Winning battles at gyms allows players to earn gym badges and rewards, contributing to their overall in-game progress. The battles are real-time, requiring strategy in selecting Pokémon, moves, and managing dodging and attacking techniques effectively. For more detailed information about gyms and their mechanics, players may want to refer to the official Pokémon GO website or the help section within the app....

What are raids and how do I participate in them?

In Pokémon GO, raids are cooperative multiplayer battles that take place at specific locations called Gyms. These challenging encounters To participate in a raid, a player must first locate a Gym that has a raid currently ongoing or is scheduled to begin soon. Players can check the map in the game for the raid icons, which indicate active and upcoming raids. Once at the Gym, players can join the raid by tapping on the raid icon. It is important to note that players need a Raid Pass to enter the battle. Each player receives one free Raid Pass per day, which can be obtained at Gyms, and additional passes may be purchased in the shop. Upon joining the raid, players can select up to six Pokémon from their collection to form a battle team. They will then face the Raid Boss in an intense battle. When the Raid Boss is defeated, players have the opportunity to catch it, but this reward is not guaranteed. Engaging in raids is a great way to earn rare items, encounters with powerful Pokémon, and experience points, making it an essential aspect of the Pokémon GO experience....

What are community days in Pokemon GO?

Community Days in Pokemon GO are special events that occur once a month, designed to bring players together to participate in activities In addition to the increased spawn rates, Community Days often feature exclusive moves. If players evolve the featured Pokémon into its final form during the event or within a specified time frame afterward, that Pokémon will learn an exclusive move that it would not ordinarily acquire. This can be advantageous for players looking to strengthen their collections for battles. Furthermore, Community Days often come with special bonuses, such as increased experience points for catches, reduced distance for egg hatching, and enhanced incense effectiveness. Players can join together, share experiences, and enjoy the collaborative spirit that Pokémon GO fosters, making these events a highlight of the game for many. For additional details on upcoming Community Days, it is advisable to check the official Pokémon GO website for updates and specific dates....

Device Requirements

Can I play Pokemon GO offline?

Pokemon GO is primarily designed to be played online, as it relies on real-time interactions with the game's servers for various features....

What are the requirements to play Pokemon GO on my device?

To enjoy Pokémon GO on your device, there are several requirements to consider which ensure an optimal gaming experience. First, players Furthermore, players are encouraged to enable location services on their devices, as GPS is a critical feature for gameplay in Pokémon GO. An active internet connection through Wi-Fi or mobile data is also necessary to connect to the game's servers and access various features, such as catching Pokémon and participating in events. It is wise for players to regularly check the official Pokémon GO website for any changes to these requirements. This ensures that players are always up to date with the latest information regarding device compatibility....

What are the system requirements for Pokemon GO?

Pokémon GO has specific system requirements that players need to meet in order to enjoy the game seamlessly. For Android devices, it For iOS devices, Pokémon GO typically requires an iPhone running iOS version 12 or later, with a compatible device being an iPhone 5S or newer. In addition, players should have at least 2 GB of RAM available. It is essential that players also have a stable internet connection to participate in various game features. For an updated list of compatible devices and additional details regarding the requirements, it is advisable to check the official Pokémon GO webpage, where the most current information is typically provided....

Can I play Pokemon GO on an iPad?

Yes, Pokemon GO can be played on an iPad, but there are some important factors to consider. First, players should ensure that their...
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