Old Navy Customer FAQ

If you bought something from Old Navy using a gift card and need to return it, you will have your refund applied to your Old Navy gift...

To buy someone an Old Navy gift card, go to Old Navy's website and click on the gifts tab. Choose Gift Cards and then select your card...

You can shop for an Old Navy gift card online. Select your gift card size, amount, and follow the online check-out steps to complete...

Using your Old Navy gift card to complete a purchase is easy and convenient. You can add the gift card to your online account to pay...

You will need the 16-digit Old Navy gift card number and 4-digit PIN to check the balance on the gift card. To check the balance, go...

If Old Navy's tool for checking your gift card balance won't load correctly or if it just won't display the right balance, you need...

Old Navy typically allows customers to use multiple gift cards for a single purchase, making it convenient for those who may have several...

If you bought something from Old Navy and it arrived damaged, or proved to be poorly fitting, or even if you just don't like the way...

Old Navy has a customer-friendly return policy designed to accommodate a range of shopping experiences. Generally, Old Navy allows Customers can return items in their original condition, meaning they should be unworn, unwashed, and have all original tags attached. If items were purchased on sale or clearance, they are also eligible for return, yet it is important to check if there are any special terms associated with these sales. For items purchased online, customers can return them to any Old Navy location or choose to mail them back. If returning online purchases in person, customers should bring along the packing slip or confirmation email to make the process smoother. It is also important to know that certain items, such as final sale items, may not be eligible for returns. To learn about the latest updates or specific conditions that may apply, it is always a good idea to refer to the Old Navy website where the current return policy is outlined in detail. This approach ensures that customers have the most accurate information available regarding their returns....

Old Navy has specific policies regarding exchanges and returns. It is typically possible to exchange an item without a receipt; however, It is important to note that items must be in their original condition, with tags still attached, and must fall within the allowed return window, which is often forty-five days from the purchase date. In some instances, verification of the purchase may be possible through their system if the transaction was made with a credit or debit card. For the most accurate and up-to-date information regarding exchanges without a receipt, it is recommended to check the official Old Navy website. This will provide details on their current policies and procedures, allowing for a smooth exchange experience....

The shipping time for an Old Navy order typically depends on a few factors including the shipping method chosen at checkout, the destination It is important to note that delivery times may vary during peak shopping seasons, such as holidays, when shipping may take longer due to increased demand. Additionally, if the order includes items that are on backorder, this may also affect the delivery timeframe. For the most accurate and up-to-date information regarding shipping options, costs, and estimated delivery times, customers are encouraged to visit the Old Navy website, where they can find detailed shipping policies and timeframes....

To cancel an order placed online at Old Navy, customers generally have the ability to make changes or cancel their orders within a If the order cannot be canceled because it has already entered the shipping process, customers may still have the option to return the item once it arrives, adhering to Old Navy's return policy. This policy generally allows for returns within a specified period after purchase, provided that items are in their original condition with tags still attached. For the most accurate and up-to-date information regarding order cancellations and any specific inquiries, it is advisable to check the current Old Navy website for detailed instructions and guidelines....

Old Navy accepts a variety of payment methods to accommodate its customers. Generally, customers can use major credit cards such as Furthermore, customers should keep in mind that payment methods may vary by location and may change over time, so it is always wise to check the specific details on the current Old Navy website for the most accurate information regarding accepted payment methods....

Old Navy frequently runs sales and promotions, providing customers with various opportunities to save on a wide selection of clothing It is advisable to visit the official Old Navy website where you can find up-to-date information about ongoing sales, exclusive online offers, and clearance events. The website typically provides details on current promotions, including percentage discounts, promotions for members of their loyalty program, and other special offers. Checking the website regularly will allow customers to take full advantage of the available savings and to plan their shopping trips accordingly....

Old Navy typically offers a price adjustment policy for items that have been purchased within a certain time frame. This allows customers To process a price adjustment, customers may need to provide their original receipt or proof of purchase. It is advisable to check the specific details on the Old Navy website or in-store, as the price adjustment policy can change. For the most accurate and up-to-date information on price adjustments, it is best to refer to the current web page that outlines all relevant policies and procedures....

Old Navy typically allows customers to use Super Cash both in-store and online, which provides an opportunity for shoppers to save...

Yes, Old Navy does have certain restrictions when it comes to using promotional codes. These restrictions may vary by the specific...

Old Navy has a price adjustment policy that allows customers to receive a refund for the difference if they purchase an item at full For customers wishing to initiate a price adjustment, they must provide proof of purchase, such as a receipt, and be prepared to present it either in-store or when contacting online customer service. It is advisable to review the current web page for the most accurate information concerning any exceptions or updates to this policy. Furthermore, particular promotions or clearance items may be excluded from this offer. Always check directly with Old Navy for the latest details to ensure a smooth adjustment process....

No, it is not necessary to create an account in order to shop on the Old Navy website. Customers have the option to browse products...

Old Navy offers a comprehensive size guide to help customers find their perfect fit. The size guide typically includes measurements Customers can typically find this size guide on the Old Navy website by navigating to the specific product page where they can view sizing details. This guide is a valuable resource for ensuring a good fit, ultimately enhancing the shopping experience. For the most accurate information, it is advisable to check the current size guide available on the Old Navy web page....