Instagram Customer FAQ

If you can't receive your two-factor authentication (2FA) codes and are locked out of your account, try using the backup codes you received when you activated 2FA. If you don't have those, explore the option of recovering your account by following the instructions given on the login page. Instagram may allow you to verify your identity through your linked email or phone number. If these steps don’t work, there is a link to the most up-to-date contact information right here on this page that can assist you further.

If your Instagram account has been hacked, we recommend taking immediate action to secure it. First, try to reset your password using the “Forgot password?” link on the login page. If you cannot access your email or phone number, follow the on-screen instructions for recovering your account. Additionally, check your email for any messages from Instagram about suspicious activity. If you regain access, enable two-factor authentication to enhance your account’s security. It's also a good idea to review your account settings and check for any unauthorized changes.

To regain access to your hacked Instagram account, go to the login screen and tap "Forgot password?" Follow the prompts to reset your password. You may be asked to enter the email address, phone number, or username associated with your account. If you can access the email or phone, follow the instructions in the message sent to you. If you don't have access to those, follow the on-screen steps to verify your identity. If successful, you can reset your password and secure your account. Always enable two-factor authentication to help protect your account in the future.

If your Instagram account has been disabled, you can follow the instructions provided in the app or on the login page. You'll typically need to submit a request to appeal the decision. To reset your password, use the "Forgot password?" link on the login screen, and follow the prompts to receive a reset link via your email or SMS.

If your Instagram account is restricted due to the age you entered, you will need to follow the steps provided by Instagram to verify your age. This typically involves submitting a request for age verification through the app. Make sure to provide accurate information to resolve the issue and regain full access to your account.