DHGate.comFAQ client

If your account is restricted, it may be due to various reasons, such as security concerns or policy violations. We recommend checking your email for any notifications from DHGate that may provide details on the restriction. Following any instructions in that email could help resolve the issue. If you still have questions or need assistance with your account, please refer to the most up-to-date contact information available on this page.

We understand that not receiving your order can be concerning. Please check your order status and shipping details in your account. If the order is delayed past the estimated delivery time, it may be beneficial to reach out for assistance. There is a link to the most up-to-date contact information right here on this page.

قد تواجه صعوبة في إجراء الدفع لأسباب متعددة، مثل قيود البنك أو إعدادات الأمان للبطاقة. تأكد من أن البطاقة غير منتهية الصلاحية وأن لديك رصيد كافٍ. من الممكن أيضًا أن يكون هناك مشكلة في اتصال الإنترنت أثناء العملية. أحيانًا، قد تحتاج إلى الاتصال بمصرفك للتحقق من أي قيود على المدفوعات عبر الإنترنت.

Pour annuler une commande sur DHGate.com, rendez-vous dans votre compte et accédez à l'historique des commandes. Sélectionnez la commande que vous souhaitez annuler et cherchez l'option d'annulation. Si l'annulation est possible, suivez les instructions fournies. Notez que les conditions peuvent varier en fonction du statut de la commande et du vendeur.

We recommend trying to recover your account, as that would give you access to your order details. If account recovery is not possible, please refer to the contact information available on this page for assistance with your specific order situation.