Contact Optimum

The best of the 10 ways to get in touch with Optimum by GetHuman

Optimum Phone Number
888-276-5255 · Service Clients833-926-3027 · New Customers
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real Optimum rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

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Optimum Live Chat
Optimum customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Optimum:

I want to downgrade my plan. I no longer want cable. I only want internet.
When I received the router it seemed not to work. As soon as I plugged it in there’s a...
I want to discuss plan and cost for internet *GB only
I received any email stating I’m account was gling to be suspended if I don’t upgrade i...
I need the retention department immediately my services were incorrectly shut off
I need to see what page do I go to apply for disability help for optimum members like m...
I would like to reduce my services. *Need clear steps*On how to downgrade
Want to add French Channel to my monthly service.**Account ******-******-**-***Sheila deCosse
Approved By Altice for $** off bill and is not showing up
My cable bill I just payed not understanding why I gotta pay again
Hola mi nombre es Cindy y yo la semana pasada ise un pago de *** d*lares y mi servicio...
Wifi password no longer works. Optimum can’t find my info
I am moving and need to move my service
Technician installed internet but not working.
We’re in Marlboro Twp and our internet and phone keeps going down for **-** minutes eve...
More customer issues

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Optimum contact information - compared

Above are our top recommendations for how to contact Optimum, including their top phone number and live chat options. Below you can compare and contrast the 10 ways to contact Optimum by looking at which ones are the fastest and which ones other customers recommend the most for solving Optimum customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Optimum across the following mediums: Phone, Chat, Web.

Phone number / contactWaitVotes
Service Clients
7 min1888
nouveaux clients
<1 min1577
Service Clients
<1 min2316
Service client Cablevision
2 min1598
Service Clients
38 min941
26 min1118
Déménagement et changement d'adresse Concierge
<1 min228
Nouveau concierge client
2 min222
Service Clients
<2 heures2784
Service client international
20 min2653

Does GetHuman work with Optimum?

GetHuman does not work directly with Optimum's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

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