Updated

Ryanair Customer FAQ

Top Answers & How-to Guides

What is Ryanair's Phone Number?

The question we are asked most often is about how to talk to Ryanair customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Ryanair offer special assistance for passengers with disabilities?

Ryanair does indeed offer special assistance for passengers with disabilities, ensuring that everyone has the opportunity to travel It is important for passengers requiring special assistance to request it in advance. Generally, Ryanair recommends notifying the airline at least 48 hours before the scheduled flight. This allows them to prepare the necessary arrangements and ensure a smooth experience from check-in through to the flight and beyond. Passengers can typically indicate their need for special assistance when booking their tickets on the Ryanair website. It is also advisable for those who have specific requirements to check the relevant sections on the Ryanair website, as there may be updates or additional services offered. Overall, Ryanair strives to accommodate the needs of all passengers, promoting accessible travel for individuals with disabilities. For the most current information and guidance related to special assistance, a visit to the official Ryanair website might provide more detailed insights....
Ask any question you have about Ryanair customer service, get an answer now.

Recent Ryanair Customer Questions

I need to change the name on a checked in flight booking

Name changes on a checked-in flight booking can be made through the Ryanair website or app, subject to specific terms and conditions. There may be fees associated with this service, and name changes are typically only allowed in certain circumstances. Please ensure that the new name matches the identification that will be presented at the airport. For more detailed information on how to proceed, refer to the relevant section on the Ryanair website.
Asked May 9, 2025 11:53 AM

Can I use my Australian credit card to pay for my flight

Yes, you can use an Australian credit card to pay for your flight with Ryanair. Just ensure that the card supports international transactions and is accepted by our payment systems.
Asked May 6, 2025 2:06 PM

I have purchased extra baggage on line does the price include return flight too

The price for extra baggage purchased online typically only applies to your outbound flight. If you need extra baggage for your return flight, you'll need to purchase it separately. Please check your booking details for specific information regarding your luggage allowance.
Asked May 6, 2025 1:18 PM

If I miss outbound flight - checked in - is return flight still valid

If you miss your outbound flight and are checked in, your return flight will typically be canceled as well. Ryanair operates on a strict no-show policy, meaning missing the outbound leg usually leads to the automatic cancellation of the entire itinerary. It’s always best to arrive on time for your flight to avoid any issues.
Asked Mar 30, 2025 8:57 PM

How do I link a child to the booking

To link a child to a booking with Ryanair, you will need to add their details during the booking process. If you're managing an existing booking, log in to your Ryanair account and find the option to modify your booking. You can then add a child to your reservation by providing the required information, including their name and age. Make sure to follow the prompts on the website to complete the process.
Asked Mar 6, 2025 3:03 PM

Help me with my Ryanair customer service issue

Travel Assistance

What Should I Know If I Am Flying with an Infant on Ryanair?

Ryanair has a number of policies regarding traveling with an infant. There are restrictions on age and fares, and you need to understand...

What documents do I need to travel with Ryanair?

When traveling with Ryanair, passengers typically need to present a few essential documents. The primary document required is a valid In addition to the identification document, travelers should ensure that their travel documents meet any specific entry requirements of their destination country. Some countries may have additional documentation requirements, such as visas or proof of onward travel, so it is prudent to check the relevant regulations prior to departure. Travelers should also keep in mind that Ryanair requires a printed boarding pass or mobile boarding pass to board the flight. It is advisable to check in online before arriving at the airport to avoid additional fees for printing boarding passes at the airport. For the most current and detailed information regarding travel documentation, travelers are encouraged to visit the official Ryanair website....

Does Ryanair offer special assistance for passengers with disabilities?

Ryanair does indeed offer special assistance for passengers with disabilities, ensuring that everyone has the opportunity to travel It is important for passengers requiring special assistance to request it in advance. Generally, Ryanair recommends notifying the airline at least 48 hours before the scheduled flight. This allows them to prepare the necessary arrangements and ensure a smooth experience from check-in through to the flight and beyond. Passengers can typically indicate their need for special assistance when booking their tickets on the Ryanair website. It is also advisable for those who have specific requirements to check the relevant sections on the Ryanair website, as there may be updates or additional services offered. Overall, Ryanair strives to accommodate the needs of all passengers, promoting accessible travel for individuals with disabilities. For the most current information and guidance related to special assistance, a visit to the official Ryanair website might provide more detailed insights....

Baggage Policies

How Do I Book a Musical Instrument as Baggage on Ryanair?

You can book your musical instrument as baggage online or through the airline's call center. When you book, you will need to provide...

What do I do if I have a baggage problem on Ryanair?

Lost baggage, damaged baggage, things missing from your baggage...it really stinks. We take the sting out of the trouble by letting...

What is Ryanair's baggage allowance policy?

Ryanair's baggage allowance policy is structured to accommodate a variety of travel needs while promoting efficiency and offering cost-effective For those needing to check in luggage, Ryanair offers different checked baggage options. Passengers can choose to purchase checked baggage allowances in increments of ten kilograms or twenty kilograms. The maximum weight limit for any checked bag is twenty-three kilograms, and fees vary depending on the route and whether the baggage is added online or at the airport. It is important to note that passengers should also be mindful of Ryanair's policies regarding prohibited items. Certain items, such as sharp objects and flammable materials, are not allowed in either cabin or checked baggage. Additionally, some specific size and weight restrictions apply to sports equipment and musical instruments, which may require prior arrangements. To ensure compliance with the latest regulations and any changes in policies, travelers are encouraged to check Ryanair's official website for the most current baggage information. This will provide detailed guidance on allowances, fees, and any questions regarding special baggage needs....

Can I bring my own food and drinks on board Ryanair?

Yes, passengers are generally permitted to bring their own food and non-alcoholic beverages on board Ryanair flights. However, it is Additionally, Ryanair offers a variety of food and drink options for purchase on board, catering to different tastes and preferences. However, bringing your own snacks or meals can be a convenient way to enjoy your preferred foods during the flight. For the most current guidelines and any specific policies, travelers should check the official Ryanair website to ensure compliance and to get the most accurate information....

Booking and Reservations

How can I change my flight on Ryanair?

Ryanair allows for flexible flight changes up to 2.5 hours before departure. To make changes, log into your account on the website...

How do I book a flight with Ryanair?

Ryanair is great because it allows you to fly around for as cheap as possible. If you've never flown with them, here's how you can...

Can I transfer my Ryanair flight to another person?

Ryanair typically does not allow the transfer of flight bookings to another person. When you purchase a ticket with Ryanair, it is...

Can I change the name on my Ryanair booking?

Ryanair has specific policies regarding name changes on bookings. Generally, they allow passengers to change the name on their booking Passengers can request a name change through the "Manage Booking" section on the Ryanair website. It is advisable to gather all relevant information, such as the booking reference and any details regarding the passenger's original name before initiating the process. Additionally, Ryanair has a policy against significant name changes where an entirely new booking may be required. In some circumstances, if the name change is minor, such as a spelling correction, the process may be more straightforward. For the most accurate and current information regarding name changes, it is always beneficial to consult the relevant section of the Ryanair website where you will find detailed guidance and any applicable fees....

Flight Issues

What do I do if I have a complaint for Ryanair?

Flying does'nt go exactly as you planned. If you have issues with any part of your Ryanair experience, you do have options. Here are...

How do I get Ryanair to refund my flight?

Ryanair tickets can only be refunded if your flight is canceled, delayed for over five hours, or in case of serious illness or death...

What is Ryanair's policy on flight delays and cancellations?

Ryanair's policy on flight delays and cancellations is designed to provide customers with information on their rights and remedies In the case of flight cancellations, passengers are usually informed as soon as possible. Ryanair typically offers affected passengers a choice between a full refund of the ticket price or an alternative flight to the same destination at no additional cost. Passengers may also be entitled to compensation if the cancellation is within Ryanair's control and is announced less than fourteen days prior to the intended departure. It is important to note that compensation may not be applicable in certain circumstances, particularly if the cancellation is caused by extraordinary circumstances, such as severe weather or air traffic control strikes. For the most current information and detailed guidance regarding specific situations, passengers are encouraged to visit the official Ryanair website where they can find policies and procedures related to delays and cancellations. This helps to ensure that they are aware of their rights and options in any situation that may arise....

Check-In Options

What are Ryanair's check-in options?

Ryanair offers several check-in options to ensure a convenient experience for its passengers. The primary method for checking in is Additionally, there is a possibility for passengers to check in at airport kiosks and the Ryanair check-in desks, but it is essential to note that these options may incur a fee. It is important for travelers to be aware that failing to check in within the stipulated time frame may result in extra charges or denial of boarding. Lastly, it is advisable to check the Ryanair website for the most up-to-date information regarding check-in procedures, fees, and additional details that may impact a traveler's journey....

What is Ryanair's policy on pets?

Ryanair has a specific policy regarding pets that travelers should be aware of before planning their journey. Generally, Ryanair does For passengers needing to travel with an assistance dog, it is important to notify Ryanair in advance, as certain procedures must be followed to ensure compliance with safety and health regulations. This includes providing necessary documentation that verifies the animal's training and health status. Travelers looking to bring a pet along on their travels may need to explore alternative options, such as seeking out other airlines with pet-friendly policies or considering other travel arrangements. Additionally, Ryanair advises its customers to regularly check the company's website for the most current travel policies, as rules and regulations can change. By doing so, travelers can ensure they have the most accurate information before their trip....

Payment and Loyalty

Does Ryanair offer a loyalty program?

Ryanair does not have a traditional loyalty program like those found with many other airlines. Instead, they focus on providing low-cost...

What are the accepted payment methods on Ryanair?

Ryanair accepts a variety of payment methods to ensure convenience for its customers. Typically, customers can pay for their flights...
We look to the Ryanair issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ryanair issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated