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GameStop Customer FAQ

Top Answers & How-to Guides

What is GameStop's Phone Number?

The question we are asked most often is about how to talk to GameStop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does GameStop offer warranties for used products?

GameStop does provide warranties for certain used products, but the specifics can vary based on the item and its condition. Typically, Customers are encouraged to inquire directly at the store or refer to the GameStop website to find more detailed information regarding the warranty policy on specific products. It can help ensure that you fully understand the coverage provided and any terms or conditions that might apply. Remember that while GameStop strives to offer quality products, the extent of warranty coverage can differ, so it is advisable to verify this information at the time of your purchase....
Ask any question you have about GameStop customer service, get an answer now.

Recent GameStop Customer Questions

my payment was declined on a pre-order

This can happen due to a variety of reasons such as insufficient funds, billing information mismatch, or a possible issue with your bank or card provider. We recommend checking your details and ensuring they match exactly with your bank records. You should also confirm if there's enough funds in your account to cover the purchase. After confirming these details, you can try placing the order again. In the event you still encounter issues, contacting your bank or card provider might help uncover any potential problems like restrictions on electronic or large purchases. They can also let you know if any security measures are preventing the transaction.
Asked Mar 5, 2024 2:13 AM

Help me with my GameStop customer service issue

Returns and Refunds

What Is the GameStop Return Policy?

If you are looking to purchase consoles, accessories or video games at Gamestop, understand the company's return policy. In general,...

How Do I Return an Item to GameStop from Their Black Friday Sale?

You can return an item to Gamestop from their Black Friday sale if you aren't happy with it. You are required to return Gamestop items...

How Do I Get a Refund from GameStop for an Online Order?

This article describes how to get a refund from GameStop for new, pre-owned, and download purchases made online. GameStop's refund...

What Should I Do If I'm Overcharged by GameStop?

GameStop is a retail store that sells video game hardware and software products. They have over 6,100 stores in the United States....

Can I return a digital download or DLC?

GameStop's policy regarding returns for digital downloads and downloadable content (DLC) is generally quite strict. Typically, digital...

Sales and Promotions

How Do I Find Cyber Monday Deals for GameStop?

Cyber Monday is one of the best times to buy video games, accessories, video game consoles, and other gamer gear. You can get incredible...

How Do I Make an Order for the GameStop Black Friday Event?

This article discusses how to place an order with GameStop for their Black Friday sales event. Instructions are provided for placing...

How Do I Make an Order for the GameStop Cyber Monday Event?

Service issues can occur at any time, with some needing urgency than others. Regardless of your problem, GetHuman strives to help consumers...

How Do I Find Black Friday Deals for GameStop?

You can find Black Friday deals for Gamestop by going through their website or contacting the customer service agents. They have Black...

Order Management

How Do I Cancel My Purchase with GameStop?

This article talks about cancelling an order that you placed with Gamestop. The company's order cancellation policy is described. The...

How Do I Cancel an Order from GameStop?

Gamestop is a company that sells software and videogames. You can cancel an order from Gamestop but you have to adhere to their order...

How Do I Track My GameStop Order?

If you'd like to track your GameStop order, first you'll want to head on over to their website. When you get to the GameStop home page,...

Policies and Programs

What is the GameStop PowerUp Rewards program?

The GameStop PowerUp Rewards program is a customer loyalty initiative designed to enhance the shopping experience for gamers and overall The program typically has different tiers, which may provide additional benefits as members progress. Benefits can include early access to sales, invitations to exclusive events, and members-only promotions. Furthermore, members often receive birthday rewards and special perks, enhancing their overall experience. Additionally, GameStop may offer bonus points for certain transactions or promotions, which can further increase the value of the rewards earned. To fully understand the specifics of the PowerUp Rewards program, including details on membership tiers, benefits, and how to accumulate or redeem points, it is advisable to visit the GameStop website. The website provides comprehensive information and any current promotions or updates related to the program....

Does GameStop offer trade-in options for used games?

Yes, GameStop does offer trade-in options for used games. This program allows customers to bring in their pre-owned video games and To ensure a smooth trade-in experience, it is advisable for customers to check the guidelines and eligibility criteria for trade-ins on the GameStop website. There, one can find a comprehensive list of acceptable items, as well as estimated trade-in values for different games and consoles. It is important to note that the availability of trade-in options may vary by location, and specific policies can change over time. Therefore, those interested should review the latest information on the GameStop web page or inquire directly at their local GameStop location for any specifics....

What is the GameStop pre-order policy?

GameStop has specific policies in place for pre-orders that customers should be aware of. When a customer pre-orders a product, they GameStop aims to provide updates about the anticipated release date of pre-ordered items, but customers should keep in mind that delays can occur due to various factors. When the item is available, GameStop notifies the customer through their preferred contact method. If a customer decides to cancel a pre-order before the item is released, they can usually do so and may receive their deposit back, depending on GameStop's current policies. It is also important to verify any additional terms or conditions that may apply to specific items, as policies can differ between products or during promotional events. For the most accurate and detailed information regarding the pre-order policy, it is advisable to check the relevant section on the current GameStop website....

How long do I have to pick up a pre-ordered item from GameStop?

Typically, customers have up to seven days to pick up a pre-ordered item from GameStop once they have been notified that the item is...

What are GameStop's shipping options and costs?

GameStop offers a variety of shipping options to provide customers with flexibility and convenience when ordering products online. Standard shipping usually takes between three to seven business days within the contiguous United States, while certain locations may experience longer delivery times. The cost of standard shipping often varies based on the order total. If customers spend a specific amount, they may qualify for free shipping, which can be a great way to save on delivery costs. Expedited shipping provides a quicker option, typically delivering goods within a shorter time frame, generally one to three business days, depending on the destination. This option carries an additional fee compared to standard shipping. Express shipping is the fastest option available, allowing customers to receive their orders as quickly as possible, often within one business day. This service is ideal for those who need a product urgently but comes with a higher cost. Shipping rates may also vary based on the weight of the items being shipped and the delivery address, including international destinations. GameStop's website usually has a dedicated section that outlines current shipping policies, estimated delivery times, and associated costs. Customers are encouraged to check online for the most up-to-date information regarding shipping options and pricing specific to their orders....

Does GameStop offer warranties for used products?

GameStop does provide warranties for certain used products, but the specifics can vary based on the item and its condition. Typically, Customers are encouraged to inquire directly at the store or refer to the GameStop website to find more detailed information regarding the warranty policy on specific products. It can help ensure that you fully understand the coverage provided and any terms or conditions that might apply. Remember that while GameStop strives to offer quality products, the extent of warranty coverage can differ, so it is advisable to verify this information at the time of your purchase....
We look to the GameStop issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
GameStop issues reported to GetHuman
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