ScentBirdFAQ client

If your order was shipped to the wrong address due to incorrect information, we recommend checking the shipping policy regarding refunds for orders that have already shipped. Generally, once an order is marked as shipped, we may not be able to issue a refund for that order. It’s essential to ensure your shipping information is accurate for future orders.

To cancel your subscription completely, log into your ScentBird account, go to "Account Settings," and find the subscription section. There, you will have the option to cancel your subscription. Make sure to follow the prompts to confirm the cancellation.

It sounds like there might have been an additional charge for a premium product or an extra item added to your subscription. Occasionally, customers may choose upgrades or additional products that cost more than the base subscription fee.

As soon as you report the damaged item to Scentbird, they will start the process to replace it. The replacement process may take 7-10 business days. Once the replacement is shipped, you will receive an email with tracking information. It's important to note that this time frame is an estimate and may vary depending on various factors. Please make sure to contact ScentBird as soon as possible after receiving a damaged product to start this process.

We're sorry to hear about this issue. Please note that ScentBird takes security and privacy very seriously. In this circumstance, it's essential to change your ScentBird account password immediately and check your payment methods for any unauthorized charges. If you notice any suspicious activity, get in touch with your bank to report this. Additionally, this might be a case of identity theft, so consider reporting it to local law authorities too. While we can help with providing general steps, we can't directly assist with specific account issues, for that you need to engage with ScentBird's customer support.