Kiwi.comFAQ client

To receive your booking confirmation email at the correct address, you need to update your email information on your booking. Follow the instructions provided on your booking confirmation page or within the Kiwi.com platform. If the option to change your email is not available, please check for any further steps related to your booking on the same page.

If your confirmation email was sent to the wrong email address, please check your account settings on our website to ensure that your email is correctly entered. If needed, update your email address and request a new confirmation email. Make sure to check your spam or junk folder as well, in case it ended up there.

If a customer is admitted to the hospital and needs to cancel their flight, they should review Kiwi.com's cancellation policy specific to their booking. Medical emergencies may be covered under certain conditions, and supporting documentation may be required. Review the terms of the travel insurance, if purchased, as it may cover such situations.

If you entered the wrong email when booking a flight, you can update your email address through the "Manage My Booking" section on Kiwi.com. Once you log in, you will be able to correct your email so you can receive all necessary trip details and updates.

There is a link to the most up-to-date contact information right here on this page that you are viewing.