Kiwi.com Customer FAQ

If you didn't receive a flight confirmation after payment, please check your spam or junk email folders. Sometimes, confirmation emails can be filtered there. If you still can’t find it, you can verify your booking status on the Kiwi.com website by entering your details. Ensure that your email address was entered correctly during the booking process. If you need the most up-to-date contact information, it is available right here on this page.

يرجى التحقق من بريدك الإلكتروني، بما في ذلك مجلد الرسائل غير المرغوب فيها، حيث من المفترض أن تتلقى رقم الحجز هناك. في حال لم تجد رقم الحجز، هناك رابط للمعلومات الاتصال الأكثر تحديثًا هنا على هذه الصفحة يمكنك استخدامه للحصول على المساعدة.

To receive your booking confirmation email at the correct address, you need to update your email information on your booking. Follow the instructions provided on your booking confirmation page or within the Kiwi.com platform. If the option to change your email is not available, please check for any further steps related to your booking on the same page.

If your confirmation email was sent to the wrong email address, please check your account settings on our website to ensure that your email is correctly entered. If needed, update your email address and request a new confirmation email. Make sure to check your spam or junk folder as well, in case it ended up there.

If a customer is admitted to the hospital and needs to cancel their flight, they should review Kiwi.com's cancellation policy specific to their booking. Medical emergencies may be covered under certain conditions, and supporting documentation may be required. Review the terms of the travel insurance, if purchased, as it may cover such situations.