Verizon FiOS Assistance technique

It is common for individuals to research mobile and home Internet services to see if they can get a better deal. Consumers might call Verizon's 888-338-9333 customer service number to get information about special promotions and to upgrade phones or services. Getting improved home Internet service is another reason to call. Until recently, I did not know Verizon was a home Internet provider. I thought it might be worth contacting the company for more information when I heard about it. I called the Verizon customer service number to ask if they offer home Internet where I live. I also needed to know if having a Verizon cell phone is required for their home Internet service.

The call began with an automated voice response system telling me my call may be monitored or recorded. The system asked me to enter the phone number for my Verizon service. Since I don't have cell service with Verizon, I could not enter a number. Oddly, the system told me another carrier handles the billing and services for the number it claimed I entered and provided a phone number I could call.

The system told me I could tell it to repeat the information or press star (*). Since I did not need the system to repeat the information, I pressed star (*), thinking that would take me to a customer service associate. However, the system continued to recite the same statement about another communications company being the carrier, and I ended the call.

When I called this Verizon customer service number, I expected to get an answer to my question about Verizon's home Internet service. Instead, I got an automated message that kept repeating. It was puzzling that even though I did not enter a phone number, the system told me another communications company was handling services and billing for the phone number I entered or confirmed.

Another pain point was that instead of the system ending the call, it gave me the option of pressing star (*). That caused me to think it might send me to another menu or a customer service associate.

I decided to try the system-recommended alternate number. However, my encounter with the individual who answered led me to believe the number was not for the company I thought I was calling.

I dialed the exact number the automated system gave me, and the person who answered sounded like a customer service associate. Still, they did not seem to understand what I was calling about. Anyway, I apologized for bothering them and ended the call. The bottom line is that calling this Verizon customer service number did not get me the information I wanted.