US Citizenship & Immigration Service (USCIS) Phone Number

Calling US Citizenship & Immigration Service (USCIS) customer service faster by GetHuman

800-375-5283
Customer service
Current Wait: 10 min (10m avg)
Hours: Mon-Fri 8am-6pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Appuyez sur 1 pour l'anglais, puis sur 1, puis sur 2, puis sur 2. Après le dernier 2, appuyez sur # chaque fois qu'il vous invite à saisir un numéro. Vous devrez le faire trois fois.

Reasons customers like you called recently

I can't speak to anyone on the line. I have received my receipt for the application but...
I need a person to talk to about my pending cases. I need more help than the automated...
Did not receive biometrics appointment letter.
Greetings**I would like to issue a dispute against a Canadian scammer website Canadian...
I need to locate a receipt number for an AOS application filed on October **, **** with...
Case issue. Finger printing appointment not scheduled
i have submiit my n*** application back in september **th nad i have never received the...
N-*** application for naturalization.*I applied online on August **,**** case was recei...
Talk to a tier * agent to request for biometric appointment
I want to tier-* agent but the automatic system doesn't seem to allow me to talk to a person
I need to understand the immigration letter I received for the employment authorization...
I have never received any case receipt.
tried all your voice commands to get live rep at USCIS and none of them worked please a...
There has been no update on my case since * months now.
I need to speak to a representative ASAP about my alien petition fianc* paperwork this...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on US Citizenship & Immigration Service (USCIS)'s Phone-Based Customer Care

The US Citizenship and Immigration service handles the processing of visas, citizenship applications and questions about immigration issues. Because this federal agency serves the entire country, it receives a lot of customer support queries. If you are trying to get a hold of USCIS by phone, there are several best practices that you might want to be aware of.

Why Do People Call the US Citizenship & Immigration Service (USCIS)?

People call USCIS for a range of reasons including:

  • Questions about visa and citizen application processes
  • Requesting status updates on visas and citizenship applications
  • Scheduling or managing in-person interview appointments
  • Technical support with the USCIS website

Best Practices for Calling USCIS Customer Service

Callers need to direct their call to the correct office or agency. If you are attempting to schedule an interview for a non-asylum application, for example, you'll likely need to call the USCIS field office that serves your area.

Live help over the telephone is available from USCIS from 8 am to 8 pm Monday through Friday, except for federal holidays. There is a toll-free number for those calling within the United States and its territories. Deaf and hard of hearing people can use the agency's TTY number, while those outside the country have to use a designated toll number.

There are some reports that making a lot of calls to USCIS might actually slow down an applicant's case. The USCIS notes that case information is available from its website and is identical to that which is available to customer service representatives who answer calls.

Preparing for Your Call

Before calling, take a moment to prepare. Doing so can help ensure that your call is productive:

  • Gather what you need to take notes during the call. This could be a pen and paper, a computer, or a memo app on your phone. You'll want to be able to record the date and time of the call, the name or staff number of the USCIS agent who answers your call, and any reference numbers provided during your conversation.
  • Be sure to have pertinent information in front of you when you call, including receipt numbers, alien registration number and priority dates.
  • Allow enough time to get your call answered and to address your concerns with the agent or officer.

How Do People Feel About Their Calls to US Citizenship & Immigration Service?

Because of the sheer volume of calls that come into USCIS, it isn't surprising that there are mixed reports from callers. In addition, it's important to note that immigration issues can be stressful, which increases the likelihood of dissatisfaction with a call.

Callers have noted that the first-tier representatives often can't provide much information or assistance and that officers often seem to be rushed and unhelpful. There are, however, reports of people hanging up with USCIS satisfied with the service they received.

What Kind of Issues Can US Citizenship & Immigration Service Resolve Over the Phone?

The USCIS notes that most USCIS inquiries and tasks can be accomplished online, through its website. First-tier phone representatives can do the following:

  • Provide "basic," scripted information
  • Provide answers to questions about forms
  • In some cases, escalate a call to an immigration officer
  • Some technical support issues

Second-tier officers can provide more in-depth services, including providing information on pending cases. These officers can also work with military dependents and active members and request the re-issuance of notices.

What Issues Can't Be Resolved by USCIS Customer Support?

Regardless of tier, the people you speak to at USCIS cannot provide legal advice or schedule appointments at field offices. Nor can they transfer your call to a field office.

What Should I Do if Unhappy With a Call to US Citizenship & Immigration Service Customer Support?

If you get off the phone with the US Citizenship & Immigration Service and feel frustrated, don't give up. You may have other options for seeking a resolution.

Take some time to decompress and then gather up your notes and documents. If you do feel that calling again is in your best interests, do so. Otherwise, try the following:

  • Many USCIS tasks can be accomplished through their website. If you can't figure out how to get the information that you need, you can try using Emma, a virtual assistant that provides information in English and Spanish.
  • You can send a request for help through the USCIS's e-request tool (online messaging). Some people prefer this form of communication because it provides them with a record of their exchange with USCIS.
  • The USCIS Ombudsman offers services to USCIS users who are unable to get the information or services they require. You must complete electronic Form DHS-7001 to request Ombudsman assistance.
  • Contacting an immigration attorney might your best option if you can't seem to work with USCIS.

Customer Number 800-375-5283 - by the Numbers

Numéro de téléphone à composer800-375-5283
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsMon-Fri 8am-6pm EST
Meilleur moment pour composer8 h 15
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 1 pour l'anglais, puis sur 1, puis sur 2, puis sur 2. Après le dernier 2, appuyez sur # chaque fois qu'il vous invite à saisir un numéro. Vous devrez le faire trois fois.
Attente moyenne
Attente actuelledix
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, email, web
Qualité de la communication75%
Qualité de l'aide66%
Votes des clients5,898
Dernière mise à jour des informationsMon Nov 30 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

US Citizenship & Immigration Service (USCIS)'s Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de US Citizenship & Immigration Service (USCIS), de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un US Citizenship & Immigration Service (USCIS) agent. Ce numéro de téléphone est le meilleur numéro de téléphone de US Citizenship & Immigration Service (USCIS) car 42,726 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-375-5283 incluent File Application, Schedule Appointment, Check Application Status, Request Replacement Document, Ask for Immigration Help et d'autres problèmes de service client. Le US Citizenship & Immigration Service (USCIS) centre d'appels auquel vous appelez a des employés de California, Nebraska, Texas, Vermont et est ouvert Mon-Fri 8am-6pm EST selon les clients. Au total, US Citizenship & Immigration Service (USCIS) possède 2 numéros de téléphone. La meilleure façon de parler aux US Citizenship & Immigration Service (USCIS) représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting US Citizenship & Immigration Service (USCIS) - by phone or otherwise

Bien que 800-375-5283 soit le meilleur numéro sans frais de US Citizenship & Immigration Service (USCIS), il existe 4 moyens de les contacter. Selon d'autres US Citizenship & Immigration Service (USCIS) clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 212-620-3418 numéro de téléphone de leur Service client international service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via SCOPSSCATA@dhs.gov pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter US Citizenship & Immigration Service (USCIS), veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for US Citizenship & Immigration Service (USCIS).

What is GetHuman's Relationship to US Citizenship & Immigration Service (USCIS)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Citizenship & Immigration Service (USCIS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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