Simple Mobile Phone Number
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Customer service
Popular customer problems and how to solve them
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Our Editor's Notes on Simple Mobile's Phone-Based Customer Care
Simple Mobile is a prepaid, no-contract mobile phone service provider that is owned by TracFone. Running on the T-Mobile network, Simple Mobile has activated over 2.5 million accounts since it opened. The company offers multiple customer care options, including the ability to resolve customer service issues by phone.
Why do People Call Simple Mobile Customer Service?
People call Simple Mobile customer service for a range of reasons, including:
- Starting new service
- Changing or canceling service
- Purchasing and upgrading devices
- Technical support
- Questions about account issues, such as data limits
- Questions about billing and account information
When is Simple Mobile Phone-Based Customer Service Available?
Simple Mobile offers customer support by phone from 8 am to 11:45 pm Eastern time every day of the week.
Tips for Calling Simple Mobile Customer Care
You can increase your chances of resolving your concern or getting questions answered by Simple Mobile customer care by keeping a few guidelines in mind:
- You can call Simple Mobile customer service via its toll-free number or dialing 611 from your Simple Mobile phone.
- Have your account number in front of you. While your representative may be able to pull up your information because your phone number is connected to your account, you may need the number for verification, particularly if you are calling from a non-Simple Mobile phone.
- Have a pen and paper handy so that you can take notes during the call. A written record that includes the representative's name, the time and date of your call, and other details can be useful if you have to escalate your case.
How do Consumers Feel about Simple Mobile Customer Service?
As is true for most companies, particularly prepaid mobile phone service providers, there seems to be a range of opinions about Simple Mobile's phone-based customer service.
Many customers report frustration with representatives who appear to be poorly trained. In some cases, multiple calls are necessary to resolve a problem. Language barriers can also be a factor in customer dissatisfaction.
Other customers have noted that they have no problem reaching a live person when calling Simple Mobile's customer service numbers. They appreciate not having to wait on hold for long periods of time.
Media Report
A consumer website that reviews wireless plans noted that their team had difficulty getting an accurate answer regarding data usage, with one representative confirming that Simple Mobile throttles data after a certain amount of usage while another agent stated the opposite.
In addition, the representative who claimed that throttling does take place could not explain the company's policy regarding how much data has to be used before throttling takes place. The review site advised not working with the company.
What Kind of Issues Can Simple Mobile Resolve by Phone?
Simple Mobile can answer questions and help resolve concerns about a range of issues, including getting phone service started, transferring service to new devices, and investigating billing concerns.
Questions about malfunctioning devices are not always resolvable by phone. In such cases, a caller may be directed to send or bring a device to a repair center.
What Should I do if I am Unhappy with Simple Mobile Customer Service?
Sometimes customer service calls go badly. You may feel that the representative did not understand your concerns or that he or she was unable to offer a resolution. If this happens when you call Simple Mobile customer support, don't lose heart: There are options available to you.
The first thing you should do is gather the notes that you took during your call. If you didn't take notes, write down or type out what you remember from the call, including the approximate time and date of your phone contact. You should also write out why you are calling and your desired resolution. Having this information in front of you can make your call easier and keep the conversation on track.
Next, try calling Simple Mobile again. Some representatives are better trained and more experienced than others. They may be able to help you with your concerns.
If calling again doesn't work, try communicating with Simple Mobile customer service in writing. One advantage of text-based communication is that you will have a written record of your contact, which can be valuable if you have to pursue the matter further.
Live chat: Simple Mobile offers two live chat options. You can connect with a live chat agent via the Simple Mobile website or through the company's text service. Live chat operators are on duty 8 am through 11:45 pm Eastern time seven days a week.
Social media: Simple Mobile maintains accounts on Twitter and Facebook. You can reach out via these platforms and a customer service specialist will respond.
Postal mail: You can send a letter to the company's Executive Resolution Department. If you go this route, be sure to request proof of mailing and delivery so that you can show that you took this step.
Customer Number 800-876-5753 - by the Numbers
Simple Mobile's Best Toll-Free/800 Customer Phone Number
Il s'agit du meilleur numéro de téléphone de Simple Mobile, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Simple Mobile agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Simple Mobile car 50,952 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-876-5753 incluent Change Plan, Lost or Stolen Phone, Payment Arrangement, Cancel Service, Device Support et d'autres problèmes de service client. Le Simple Mobile centre d'appels auquel vous appelez a des employés de India, Philippines et est ouvert Mon-Sun 8am-11pm EST selon les clients. Au total, Simple Mobile possède 2 numéros de téléphone. La meilleure façon de parler aux Simple Mobile représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.
Contacting Simple Mobile - by phone or otherwise
Bien que 800-876-5753 soit le meilleur numéro sans frais de Simple Mobile, il existe 6 différentes façons de les contacter. Selon d'autres clients Simple Mobile, la meilleure façon de parler à leur équipe d'assistance client consiste à appeler leur 877-878-7908 numéro de téléphone Bureaux corporatifs. Outre les appels, la prochaine option préférée des clients qui recherchent de l'aide est via 877-878-7908 pour Bureaux corporatifs. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Simple Mobile, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Simple Mobile.
What is GetHuman's Relationship to Simple Mobile?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Simple Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.