Rhapsody.com Phone Number

Calling Rhapsody.com customer service faster by GetHuman

866-597-5505
Customer service
Current Wait: 49 min (33m avg)
Hours: Mon-Fri 6am-6pm, Sat-Sun 7:30am-5pm PST; best time to call: 3:45pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Appuyez sur 2 pour la facturation ou 3 pour le service technique OU continuez à appuyer sur 0 jusqu'à ce que le transfert soit effectué
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Reasons customers like you called recently

I got a new phone and can't access my account. I have changed my password multiple times.
Need my service reconnected, I've paid my bill already
I paid for a subscription on ********** for ** months I am unsubscribe now and I just p...
Discuss invoice for $***.**
Well i rryed to get help with rhis problem and i cant get help. Thay send me all over t...
My service is not working I need somebody to talk to me as soon as possible
I paid subscription Dec. Jan. And haven’t been able to get into my account. I get not...
Need to cancel subscription please call ***-***-****. Ken Ditomaso
I'm trying to add my mom on my family plan even though I just subscribed by adding her...
i want to update a new credit card payment *you guys block my account
stopped working in the middle of a song. and now it wont let me long in
Buenas tardes,**Estamos interesados en ser agregadores De distribuci*n directos de Rhap...
I got extra charge on my bill for $** and I never approve it
I have been being charged for and account for *.** through my pay pal I have never used...
I want to recover my password so I can install Napster on my iPhone too
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Rhapsody.com's Phone-Based Customer Care

Rhapsody, now owned by Napster, is an online music and radio streaming service that provides individuals as well as businesses. As one of the most popular streaming music services in the world, it isn't surprising that Napster gets many requests for customer service each and every day.

It should be noted that Napster does not provide phone-based customer service to its users. However, the company does provide email and live chat support.

Why Do People Contact Rhapsody/Napster Customer Support?

Users contact Napster customer for a variety of reasons, including:

  • Assistance with setting up a subscription
  • Changing or canceling subscriptions
  • Technical support and troubleshooting
  • Billing inquiries
  • Reporting identity theft and hacking
  • Assistance with using features, particularly at the Premier level of service

Best Practices for Contacting Rhapsody/Napster Customer Service

Napster does not provide support over the phone. Instead, the company encourages users to use its customer support forum to receive help from other expert users. It is, however, possible to send an email to Napster via a pop-up form on its website.

If you use the pop-up form, you will be asked to provide answers to a series of questions. This information must be completed before your request is submitted so that the Napster customer service representative that reads your email can provide you with the best assistance and advice.

How Do Consumers Feel About Contacting Rhapsody/Napster Customer Service?

Many consumers are unhappy with the fact that Napster does not provide phone-based customer service. These customers would rather work with Napster's customer support staff over the phone and in real time. Still, some users also report positive experiences with the email and live chat options provided.

What Kind of Issues can Rhapsody/Napster Customer Service Representative Resolve?

Because Napster is a strictly online service, its customer service agents can resolve most common issues, including subscription changes and cancellations, troubleshooting and technical support, including changing and canceling service, providing technical support, and researching billing issues. Users who have upgraded to the Premier Service but who are not receiving their benefits can also request assistance from customer service agents.

What Can't Be Resolved by Rhapsody/Napster Customer Service?

Consumers sometimes have problems with third-party hardware and software that is incompatible with Napster. In these cases, a customer service representative for Napster might be able to suggest a workaround, but it may not be possible to resolve the issue entirely. In such cases, you may need to stop using Napster, upgrade your software or use a new device with the service.

Another option for you would be to contact the third party company and ask if they have any suggestions for making software or a device compatible with Napster.

What Should You Do If You Have an Unsuccessful Interaction with Rhapsody/Napster?

If you are unable to resolve your issue with Napster customer service, don't fret. You may still have options that can help you get your issues resolved.

  • Review your conversation with customer service and try to determine whether there are any identifiable areas of miscommunication or misinterpretation. You'll need to know about these before you re-contact Napster.
  • Start another live chat or send another email and explain that this is your second request for help. Describe what went wrong with your first conversation and make clear what you are trying to achieve.
  • If a second live chat doesn't work, try connecting with customer support another way. If you used live chat at first, switch to email, if email doesn't work, try live chat.
  • Another option is to reach out to Napster customer service via the company's social media platforms. They may have a separate set of specialists monitoring these accounts and these agents may be able to help.

Customer Number 866-597-5505 - by the Numbers

Numéro de téléphone à composer866-597-5505
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsLun-ven 6 h-18 h, sam-dim 7 h 30-17 h HNP
Meilleur moment pour composer15 h 45
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 2 pour la facturation ou 3 pour le service technique OU continuez à appuyer sur 0 jusqu'à ce que le transfert soit effectué
Attente moyenne
Attente actuelle49
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, web
Qualité de la communication78%
Qualité de l'aide72%
Votes des clients328
Dernière mise à jour des informationsMon Apr 12 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Rhapsody.com's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Rhapsody.com, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Rhapsody.com agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Rhapsody.com car 4,806 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 866-597-5505 incluent Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge et d'autres problèmes de service client. Plutôt que d'essayer d'appeler Rhapsody.com, nous vous recommandons de nous indiquer le problème que vous rencontrez, puis de les contacter éventuellement par téléphone ou sur le Web. Au total, Rhapsody.com a 1 numéro de téléphone. La meilleure façon de parler aux Rhapsody.com représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Rhapsody.com - by phone or otherwise

Bien que 866-597-5505 soit le meilleur numéro sans frais de Rhapsody.com, il existe 2 moyens de les contacter. Selon d'autres Rhapsody.com clients, la meilleure façon de parler à leur équipe de support client consiste à informer GetHuman de votre problème ci-dessus et à nous laisser trouver quelqu'un pour vous aider. En plus d'appeler, la prochaine option préférée des clients à la recherche d'aide est via Online Help pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Rhapsody.com, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Rhapsody.com.

What is GetHuman's Relationship to Rhapsody.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Rhapsody.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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