Postmates Phone Number

Calling Postmates customer service faster by GetHuman

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Reasons customers like you called recently

I ordered the beef platter and lamb kabob applying promo code “twenty” no minimum requi...
Entregu* mano a mano el delivery pero no tom* foto y no puedo seguir ttabajando
The driver left half my order at McDonald’s and I want someone to deliver it!
I had to order from Subway some reason it was cancelled I do not know why took $** and...
I placed an order yesterday from A* Soul Food for the Salisbury Steak dinner. I never r...
Hi there! We are from Shandong bao House. We are also one of your merchant. We recently...
JUST learned that someone has been using my credit card to charge for postmates. pleas...
Uber told me to cancel because he was headed home instead of picking up my delivery, an...
I applied for a position for postmate .I wanted to apply for the biking position, But i...
My name is Lisa Franklin,*I went on a delivery today around *:** p.m., I picked it up a...
I drove for you I dont know how to get my ****form taxes
About i whan to refund my money because charge mi to much money , explain to why?
I need to go offline and can't cancel delivery
On February **th I ordered some food a pet if we were having a snowstorm and there was...
I never received my order and I emailed u guys once but got no help I would like a refu...
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Our Editor's Notes on Postmates's Phone-Based Customer Care

Postmates is a meal delivery company that partners with restaurants and other businesses that do not have their own delivery staff. As one of the most successful online meal delivery companies in the United States, it isn't surprising that Postmates gets lots of requests for customer service.

It should be noted, however, that Postmates does not provide phone-based customer support. If you need to get in touch with Postmates, you must do so through Postmates' online request form.

Why Do People Contact Postmates Customer Support?

Customers contact Postmates customer support for a range of reasons, including:

  • Technical support and troubleshooting
  • Tracking order status
  • Making changes to orders
  • Reporting problems with orders
  • Filing complaints or concerns about delivery drivers
  • Membership changes and cancellations

Best Practices for Contacting Postmates Customer Service

There are several things that you can do to help ensure that your Postmates inquiry is handled quickly and professionally:

Follow the instructions in the help section on Postmates' website. This will help ensure that your support request is forwarded to the correct department.

Explain your concern clearly, carefully, and politely. This will help the customer service representative understand your problem so that he or she is able to offer a solution.

Ensure that you have screenshots and copies of documentation handy. Being able to supply this information to the customer service agent who handles your request can speed up your ticket and helps to ensure that you get the resolution you want.

How do Consumers Feel About Calling Postmates Customer Service?

Many consumers are unhappy that Postmates does not provide phone-based customer service. The lack of real-time support can be frustrating when waiting for a pizza to arrive or to report a missing packet of ranch from an order of chicken wings.

At the same time, there does not appear to be pattern of reports online or in the news media regarding poor service from postmates, indicating a relative satisfaction Postmates customer support.

What Kind of Issues can a Postmates Customer Service Representative Resolve?

A Postmates customer service representative can resolve many common issues, including billing problems, undelivered or misdelivered food, missing items, wrong items, or problems with delivery drivers. Customer support can also help with troubleshooting technical issues on the Postmates' website or mobile apps.

What Can't Be Resolved With a Call to Postmates Customer Service?

Postmates is a third-party service used by restaurants and shops. While Postmates can attempt to intervene in a dispute between yourself and the merchant, there are limitations to this capability and you may need to take other, more direct, approaches to resolve an issue.

If your computer or device is incompatible with the Postmates website, a customer service representative may be able to suggest a workaround, but may not be able to entirely resolve the issue. If this is the case, you'll need to use a different device to access Postmates.

What Should You Do If You Have an Unsuccessful Call with Postmates?

If your support request does not go the way you wanted it to, don't give up. You may still have options.

First, carefully review the response that you received from Postmates. It may be that there was a miscommunication that derailed your request. Re-reading your communications will help you determine if this happened.

Next, reply to the communication from Postmates. Explain that you believe that your case has been mishandled and why. Ask that your case be escalated to a supervisor if necessary.

If you don't get anywhere with Postmates, you still have a couple of other things that you can do. First, contact the merchant with whom you placed your order. The manager there may be willing to address your concern or advocate on your behalf with Postmates. If you are having a billing issue, contact your bank and dispute the charge.

Postmates's Best Toll-Free/800 Customer Phone Number

Vous êtes venu ici pour voir le numéro de téléphone de Postmates, l'attente actuelle en temps réel en attente et un moyen de passer directement à travers les lignes téléphoniques pour accéder directement à un Postmates agent. Il y a de bonnes et de mauvaises nouvelles: les mauvaises nouvelles sont qu'ils n'ont pas de numéro de téléphone, mais la bonne est que nous savons comment contacter Postmates de toute façon et vous aider avec votre problème. Au cours des 18 derniers mois, 72,642 clients comme vous sont venus à la recherche d'un numéro de téléphone pour Postmates et nous ont aidés à confirmer qu'ils n'en avaient pas. Les raisons courantes pour lesquelles les gens essaient d'appeler le Postmates service d'assistance à la clientèle incluent Setup service, Cancel service, Overcharge/Strange charge, Complaint et d'autres problèmes de service client. Plutôt que d'essayer d'appeler Postmates, nous vous recommandons de nous indiquer le problème que vous rencontrez, puis de les contacter par e-mail ou sur le Web. Malheureusement, Postmates n'a actuellement aucun numéro de téléphone. La meilleure façon de parler aux Postmates représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Postmates - by phone or otherwise

Bien que Postmates n'ait pas de numéro gratuit, il existe 2 moyens de les contacter. Selon d'autres Postmates clients, la meilleure façon de parler à leur équipe de support client consiste à informer GetHuman de votre problème ci-dessus et à nous laisser trouver quelqu'un pour vous aider. En plus d'appeler, la prochaine option préférée des clients à la recherche d'aide est via help@postmates.com pour Customer Service. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Postmates, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Postmates.

How GetHuman Helps If Postmates Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Postmates, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our Metro PCS Phone Number page. Or our CenturyLink Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Postmates customers like yourself.

What is GetHuman's Relationship to Postmates?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Postmates. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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