Frontier Communications Phone Number

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800-921-8101
Customer service
844-578-1807
nouveaux clients
Current Wait: 17 min (7m avg)
Hours: Mon-Fri 7am-9pm, Sat-Sun 8am-6pm EST; best time to call: 8:00am
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Get to a live person fastest: Appuyez sur 1, puis lorsque le menu démarre, appuyez sur 6. Lorsqu'il redémarre, appuyez plusieurs fois sur 0 et attendez.
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Reasons customers like you called recently

Internet is down at my house.
I would like to see if I can get a router moved so that I have range throughout the ent...
Need my router restart
Wanting to know if Frontier Fiber Optic Internet is available in my area.
My phone is still not working
I ordered frontier services at the beginning of the month my installation date was supp...
Need details on pet travel
Our wire line needs service. We had an appointment but had to cancel. We need a new app...
I NEED AN UPDATE ON MY ORDER
My bill went up and I want to get in back down
I did not get notified of the increase of my monthly Wi-Fi service . I get my bill elec...
I need to get my account number so I can set up an email.
I just received my Jan **** bill and it contains a $* 'late payment fee'. Bill paid on...
Down tree on phone lines in Gardern Prairie I’ll along US **
I am on the emergency broadband program and signed up with Frontier last month . My que...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Frontier Communications's Phone-Based Customer Care

Frontier Communications is a telecommunications company that offers broadband Internet service, computer tech support, phone service and television to its customers. Operating in 29 states, Frontier Communications gets a lot of requests for customer service each and every day.

Why Do People Call Frontier Communications Customer Support?

Customers call Frontier Communications customer support for a range of reasons, including:

  • Help with setting up service
  • Scheduling technician visits
  • Troubleshooting and technical support
  • Changing or canceling service
  • Billing issues and inquiries
  • Requests to replace or return equipment

Best Practices for Calling Frontier Communications Customer Service

There are several things that you can do to help ensure that your call to Frontier Communications customer service is resolved quickly and professionally:

  • Before calling, make sure that you have available any documentation relevant to your case. This may include invoices, confirmation numbers, correspondence from Frontier Communications, billing statements or equipment serial numbers.
  • If calling for technical support, have your device nearby so that you can troubleshoot along with your customer service representative.
  • Have pen and paper handy so that you can take notes if needed.

How do Consumers Feel About Calling Frontier Communications Customer Service?

There seems to be mixed feelings about Frontier Communications customer service. While some people are able to get their issues resolved, others complain that Frontier Communications customer service representatives lack the ability to assist customers effectively. One specific complaint is that it is difficult to get written confirmation of payments or resolutions from customer service agents.

What Kind of Issues can Frontier Communications Customer Service Representative Resolve?

Frontier Communications customer service representatives can resolve many consumer issues, including basic troubleshooting and technical support, the need to research billing errors and missing payments, and starting, ending, or changing services. They can also provide information and updates on service interruptions along with instructions on how to properly use services.

What Can't Be Resolved With a Call to Frontier Communications Customer Service?

Frontier Communications' customer service agents can't fix more advanced problems with equipment and connectivity. In those cases, a technician visit will have to be scheduled.

In addition, there are times when a consumer's personal equipment, such as computers, phones or televisions, are incompatible with Frontier Communications components or services. A customer service agent may be able to suggest a work-around, but will not be able to resolve the issue.

What Should You Do If You Have an Unsuccessful Call with Frontier Communications?

If you get off the phone with Frontier Communications and feel as though your issues were not properly resolved, or that your questions were not answered, don't give up. You may still have options.

  • First, review any notes taken during your call. You may be able to identify an area of misunderstanding or miscommunication. If you can do this, you'll have some ammunition going into your next conversation with Frontier Communications customer service.
  • Next, call Frontier Communications back. Explain to the customer service agent that you are calling for a second time and that we would like him or her to review your concerns. Explain what you think went wrong during the first conversation, and ask the agent to give your concerns a second look. Keep in mind that customer service representatives have different levels of training and experience, and this agent may be better prepared to understand and resolve your issue.
  • If a second call to Frontier Communications does not result in a resolution, try getting in touch another way. Frontier offers live chat and a support ticket option. Either one will provide you with a transcript of your conversation, something that can be useful if you have to escalate your case further.
  • Another option is to get in touch through Frontier Communications' social media platforms. Many companies have a separate set of specialists to address customer issues through Twitter, Facebook, and other popular networking sites.

Customer Number 800-921-8101 - by the Numbers

Numéro de téléphone à composer800-921-8101
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsMon-Fri 7am-9pm, Sat-Sun 8am-6pm EST
Meilleur moment pour composer8h00
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 1, puis lorsque le menu démarre, appuyez sur 6. Lorsqu'il redémarre, appuyez plusieurs fois sur 0 et attendez.
Attente moyenne
Attente actuelle17
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, email, web, chat
Qualité de la communication71%
Qualité de l'aide84%
Votes des clients4,533
Dernière mise à jour des informationsTue Jan 18 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Frontier Communications's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Frontier Communications, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Frontier Communications agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Frontier Communications car 48,300 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-921-8101 incluent Change Plan, Lower my bill, Technical Support, Cancel Plan, Make a Payment et d'autres problèmes de service client. Le Frontier Communications centre d'appels auquel vous appelez a des employés de Texas et est ouvert Mon-Fri 7am-9pm, Sat-Sun 8am-6pm EST selon les clients. Au total, Frontier Communications possède 6 numéros de téléphone. La meilleure façon de parler aux Frontier Communications représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Frontier Communications - by phone or otherwise

Bien que 800-921-8101 soit le meilleur numéro sans frais de Frontier Communications, il existe 9 différentes façons de les contacter. Selon d'autres clients Frontier Communications, la meilleure façon de parler à leur équipe d'assistance client consiste à appeler leur 844-578-1807 numéro de téléphone nouveaux clients. Outre les appels, la prochaine option préférée des clients qui recherchent de l'aide est via 844-578-1807 pour nouveaux clients. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Frontier Communications, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Frontier Communications.

What is GetHuman's Relationship to Frontier Communications?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Frontier Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Frontier Communications Contact Info

All Frontier Communications contacts
Frontier Communications Numéro de téléphoneBEST
Frontier Communications Chat en direct
Frontier Communications Assistance par e-mail
Frontier Communications Service d'assistance
General customer information

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