Frontier Communications Phone Number

Calling Frontier Communications customer service faster by GetHuman

800-921-8101
Customer service
844-578-1807
nouveaux clients
Current Wait: 15 min (6m avg)
Hours: Mon-Fri 7am-9pm, Sat-Sun 8am-6pm EST; best time to call: 8:00am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Appuyez sur 1, puis lorsque le menu démarre, appuyez sur 6. Lorsqu'il redémarre, appuyez plusieurs fois sur 0 et attendez.

Reasons customers like you called recently

Good morning ** We have a question. We've had some basil channels removed that we're on...
Need to speak with someone about my bill for Teresa Singletary this is my new number my...
I have been fighting with Frontier for a year about adjusting my bill for MONTHSS of se...
Waiting for * weeks now for service, internet and landline. Wil it be fixed as promise...
A charge of $**.** was applied to my credit card that I did not authorize. Please remov...
Hi I just wanted to add the local news to my plan how do I do that and next what r the...
I am being accused of defaulting an account opened in my name fraudulently. The account...
Intermittent internet for the last few days
Need my Frontrier Communications fiber optic internet line repaired. Address: **** Vols...
Need to pay bill, robot answering won’t let it happen
What channel numbers is Newsmax on ?
Credit Card payment didn't work.
I want to know if you’ve added spectrum sports to your channels carried. I was told...
We just got a new modem from you and I would like to reset the factory setttings for th...
carlton gagnon account * *********** ********** pin **** address rosemont drive plainv...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Frontier Communications's Phone-Based Customer Care

Frontier Communications is a telecommunications company that offers broadband Internet service, computer tech support, phone service and television to its customers. Operating in 29 states, Frontier Communications gets a lot of requests for customer service each and every day.

Why Do People Call Frontier Communications Customer Support?

Customers call Frontier Communications customer support for a range of reasons, including:

  • Help with setting up service
  • Scheduling technician visits
  • Troubleshooting and technical support
  • Changing or canceling service
  • Billing issues and inquiries
  • Requests to replace or return equipment

Best Practices for Calling Frontier Communications Customer Service

There are several things that you can do to help ensure that your call to Frontier Communications customer service is resolved quickly and professionally:

  • Before calling, make sure that you have available any documentation relevant to your case. This may include invoices, confirmation numbers, correspondence from Frontier Communications, billing statements or equipment serial numbers.
  • If calling for technical support, have your device nearby so that you can troubleshoot along with your customer service representative.
  • Have pen and paper handy so that you can take notes if needed.

How do Consumers Feel About Calling Frontier Communications Customer Service?

There seems to be mixed feelings about Frontier Communications customer service. While some people are able to get their issues resolved, others complain that Frontier Communications customer service representatives lack the ability to assist customers effectively. One specific complaint is that it is difficult to get written confirmation of payments or resolutions from customer service agents.

What Kind of Issues can Frontier Communications Customer Service Representative Resolve?

Frontier Communications customer service representatives can resolve many consumer issues, including basic troubleshooting and technical support, the need to research billing errors and missing payments, and starting, ending, or changing services. They can also provide information and updates on service interruptions along with instructions on how to properly use services.

What Can't Be Resolved With a Call to Frontier Communications Customer Service?

Frontier Communications' customer service agents can't fix more advanced problems with equipment and connectivity. In those cases, a technician visit will have to be scheduled.

In addition, there are times when a consumer's personal equipment, such as computers, phones or televisions, are incompatible with Frontier Communications components or services. A customer service agent may be able to suggest a work-around, but will not be able to resolve the issue.

What Should You Do If You Have an Unsuccessful Call with Frontier Communications?

If you get off the phone with Frontier Communications and feel as though your issues were not properly resolved, or that your questions were not answered, don't give up. You may still have options.

  • First, review any notes taken during your call. You may be able to identify an area of misunderstanding or miscommunication. If you can do this, you'll have some ammunition going into your next conversation with Frontier Communications customer service.
  • Next, call Frontier Communications back. Explain to the customer service agent that you are calling for a second time and that we would like him or her to review your concerns. Explain what you think went wrong during the first conversation, and ask the agent to give your concerns a second look. Keep in mind that customer service representatives have different levels of training and experience, and this agent may be better prepared to understand and resolve your issue.
  • If a second call to Frontier Communications does not result in a resolution, try getting in touch another way. Frontier offers live chat and a support ticket option. Either one will provide you with a transcript of your conversation, something that can be useful if you have to escalate your case further.
  • Another option is to get in touch through Frontier Communications' social media platforms. Many companies have a separate set of specialists to address customer issues through Twitter, Facebook, and other popular networking sites.

Customer Number 800-921-8101 - by the Numbers

Numéro de téléphone à composer800-921-8101
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsMon-Fri 7am-9pm, Sat-Sun 8am-6pm EST
Meilleur moment pour composer8h00
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 1, puis lorsque le menu démarre, appuyez sur 6. Lorsqu'il redémarre, appuyez plusieurs fois sur 0 et attendez.
Attente moyenne
Attente actuelle15
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, email, web, chat
Qualité de la communication70%
Qualité de l'aide85%
Votes des clients4,531
Dernière mise à jour des informationsFri Jan 15 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Frontier Communications's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Frontier Communications, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Frontier Communications agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Frontier Communications car 48,300 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-921-8101 incluent Change Plan, Lower my bill, Technical Support, Cancel Plan, Make a Payment et d'autres problèmes de service client. Le Frontier Communications centre d'appels auquel vous appelez a des employés de Texas et est ouvert Mon-Fri 7am-9pm, Sat-Sun 8am-6pm EST selon les clients. Au total, Frontier Communications possède 6 numéros de téléphone. La meilleure façon de parler aux Frontier Communications représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Frontier Communications - by phone or otherwise

Bien que 800-921-8101 soit le meilleur numéro sans frais de Frontier Communications, il existe 9 moyens de les contacter. Selon d'autres Frontier Communications clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 844-578-1807 numéro de téléphone de leur nouveaux clients service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 844-578-1807 pour nouveaux clients. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Frontier Communications, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Frontier Communications.

What is GetHuman's Relationship to Frontier Communications?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Frontier Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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