A:Press 4 at the first menu, then you must choose an option 1-2 (2 is for my account services).Our free phone can also navigate phone menus to get a live human at Nicor for you.
Q:
Does Nicor offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Nicor below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Nicor phone number to document the phone system.
Here is how our research team describes the way the Nicor phone system greets you: To report a gas leak, say "emergency" or press 1. For billing or payment, press 2 or say "billing" or "payment". To start, stop, or reconnect or to get appointment status, say "service" or press 3. For all other inquiries, press 4 or say "other".
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 at the first menu, then you must choose an option 1-2 (2 is for my account services).
Below are some clips we've found from Nicor's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Good afternoon. Thank you for calling Knight Corgas.
At any time, you can say main menu to go straight to our main menu."
Excerpt from a call with Nicor
Tuesday, October 29, 2024 5:48 PM
They may ask you to enter information with the dial pad
"That response is not available. Please try again.
Please enter your that response is not available."
Excerpt from a call with Nicor
Tuesday, October 29, 2024 5:48 PM
They may ask you to say or enter information
"Good afternoon. Thank you for calling Nitecore Gas.
To report a gas leak, say emergency now.
If you are a new customer, press or say one."
Excerpt from a call with Nicor
Thursday, February 13, 2025 11:50 PM
What are the hours and when should I call?
Nicor operates the call center for this 888-642-6748 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 160 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Nicor at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nicor phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nicor staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Nicor is Sunday.The most busy day to call is Thursday, which averages 275% more phone calls by comparison.Again, this is based on a sample of 160 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
Click the link above to get answers to just about any Nicor customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nicor, and their purpose. Are any of these similar to the reason you are trying to call?
Account balance verification: "I'm trying to verify my account balance."
- From a call lasting 5m 10s , Feb 14, 2025 4:56 PM
Service transfer inquiry: "Do I have to start service all over again with Nichole?"
- From a call lasting 2m 43s , Nov 19, 2024 8:08 PM
Service disconnected inquiry: "I came home, my service was disconnected."
- From a call lasting 5m 30s , Sep 5, 2024 7:02 PM
Payment inquiry: "I was trying to do an automated system, and I was also wanting to find out how much do I owe because I paid some hundred and eighty last month, and it keeps saying I paid a hundred and fifty."
- From a call lasting 11m 40s , Jul 3, 2024 10:08 PM
Information about why customers call Nicor is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Nicor, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Nicor customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Nicor's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nicor agent. This phone number is Nicor's best phone number because 4,194 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-642-6748 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Nicor first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Nicor has 1 phone number. It's not always clear what is the best way to talk to Nicor representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Nicor. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nicor. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.