IBM Phone Number

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800-426-4968
Customer service
Current Wait: 7 min (4m avg)
Hours: 24 hours, 7 days; best time to call: 10:45am
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Reasons customers like you called recently

looking for information on my personal history with ibm
I forgot my HCL Notes password sooo i need to reset then only i can take my timesheet a...
Excel, Microsoft Word, PDF are not installed in my laptop.*Please help to install the M...
Hi this is Anusha. I am not able to login into the Ibm mail box . while login its askin...
Cannot get VPN certificate
Report death of retiree receiving monthly*Pension who retired in **** and died June **, ****.
I forgot my password and I need this to be reset as my work team members can't help me...
I am a retired IBM employee trying to pull together a document for my family if I shoul...
I want to know if i can get a spouse benefit from IBM
I am a retiree and need verification of my employment and office location at ** Maiden...
I left IBM several years ago. On July **, **** I took money out of my ***k with a penal...
IBM IS RESPONSIBLE AND HANDLES ALL OF LENOVO COMPUTER REPAIR, MAINTENANCE AND WARRANTY...
my name is cynthia mitra goldberg the widow of harold william goldberg, i would like...
Dear Sirs and Ma'ams of IBM Quantum-Experience,****pls fwd this message to the correspo...
Mailing address correction
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on IBM's Phone-Based Customer Care

IBM is a technology company that manufactures mainframe computers and software. The company also offers consulting and hosting. As one of the oldest and largest tech companies in the world, it isn't surprising that IBM gets lots of calls for customer support each and every day.

Why Do People Call IBM Customer Support?

People call IBM customer support for a range of reasons, including:

  • Questions about IBM products and services
  • Placing, changing and canceling orders
  • Requests for technical support
  • Queries about billing and payment issues
  • Assistance with finding a seller of IBM products

Best Practices for Calling IBM Customer Service

There are several things that you can do to help ensure that your call to IBM customer service is handled quickly and professionally:

  • Make sure you are calling the right number. As a large, multinational company, IBM has multiple divisions, each with its own customer support staff. You can use the IBM website to find the correct number for your country and concern.
  • If you are deaf or hard of hearing, IBM does have a number for TTY calls.
  • Have all relevant documentation in front of you when you call. This may include invoices, billing statements, product serial numbers and any communication between you and IBM regarding your current case.
  • Keep pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling IBM Customer Service?

IBM now sells directly to businesses so there isn't a huge amount of data online or in the media about how callers feel about IBM customer service. It does appear that the business customers who call IBM are generally satisfied with the level of support they've received.

What Kind of Issues can IBM Customer Service Representative Resolve?

IBM customer service representatives can address most customer issues, including questions about products and services, account issues, billing questions, and assisting with troubleshooting.

What Can't Be Resolved With a Call to IBM Customer Service?

While an IBM customer service representative may be able to provide troubleshooting and remote technical support, there may be some problems that require a visit from a qualified technician.

Another issue that might be difficult to resolve over the phone is an incompatibility between IBM hardware and software and any computers, peripherals or third-party software packages that your company also uses. While the customer service rep may be able to provide suggestions regarding workarounds, in the end, the incompatibility may be something that is unresolvable.

What Should You Do If You Have an Unsuccessful Call with IBM?

If you get off the phone with an IBM customer service representative and feel as though your questions were not answered or your issues were not resolved, don't fret. You may still have options.

  • First, review the notes that you took during your call. You may be able to identify areas of misunderstanding or miscommunication. Knowing these might be helpful so that you can bring them up when you call IBM back.
  • Next, call IBM customer service back. Politely explain that this is your second call and that the first call failed to resolve your issues. If you noted any problems with the first call, describe these to the customer service representative to whom you are speaking. This representative may have more training or experience and could be in a better position to address your concerns.
  • If a second call doesn't do the trick, try getting in touch with IBM another way. You can open a support ticket via IBM's online form.
  • Another option is to get in touch with your IBM sales representative or third-party sales rep and ask them to advocate for you. This process may be a bit more complicated and take longer, but it may get you the results that you need.

Customer Number 800-426-4968 - by the Numbers

Numéro de téléphone à composer800-426-4968
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appels24 heures, 7 jours
Meilleur moment pour composer10 h 45
Naviguer dans un labyrinthe téléphonique vers un être humainDirect à l'homme
Attente moyenne
Attente actuelle7
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, web
Qualité de la communication94%
Qualité de l'aide89%
Votes des clients696
Dernière mise à jour des informationsMon Nov 29 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

IBM's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de IBM, de l'attente en attente en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un agent IBM. Ce numéro de téléphone est le meilleur numéro de téléphone de IBM, car 6,516 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants résolus par l'unité de service client qui répond aux appels à 800-426-4968 incluent Where to buy, Complaint, Technical support, Repairs, Returns et d'autres problèmes de service client. Plutôt que d'essayer d'appeler IBM d'abord, pensez à décrire d'abord votre problème; à partir de là, nous pouvons être en mesure de recommander un moyen optimal de les contacter par téléphone ou par Internet. Au total, IBM a 4 numéros de téléphone. On ne sait pas toujours quelle est la meilleure façon de parler aux représentants de IBM. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting IBM - by phone or otherwise

Bien que 800-426-4968 soit le meilleur numéro sans frais de IBM, il existe 5 différentes façons de les contacter. Selon d'autres clients IBM, la meilleure façon de parler à leur équipe d'assistance client consiste à appeler leur 800-426-7378 numéro de téléphone Soutien technique. Outre les appels, la prochaine option préférée des clients qui recherchent de l'aide est via 800-426-7378 pour Soutien technique. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter IBM, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for IBM.

What is GetHuman's Relationship to IBM?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like IBM. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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