HMRC Phone Number

Call HMRC customer service faster with GetHuman

+44 1355 359022
Customer service
  • Calls HMRC's Outside UK Customer Service department
  • The average hold time is 12m
  • The current wait is approximately 16m
  • Hours are Mon-Fri 8am-6pm EST
  • The best time to call is 8:30am
  • Problèmes courants pour ce centre d'appels : Demande de formulaire, Effectuer un paiement, Modalités de paiement et Mettre à jour les informations du compte.
  • Reach a live HMRC agent: Suivez les invites

Notes de l'éditeur sur le service client par téléphone de HMRC

Dec 1, 2023

HMRC, also known as Her Majesty's Revenue and Customs or HM Revenue and Customs, is the United Kingdom's tax collection agency. This agency determines and collects taxes for the UK, operates as the overseeing agency for some national regulations and also administers some benefit programs. As a government agency with wide-reaching powers and responsibilities, it isn't surprising that HMRC receives a lot of calls every day.

Why Do People Call HMRC Customer Support?

People call HMRC for a range of reasons, including:

  • Questions about taxes and customs duties
  • Questions about other regulatory issues, such as minimum wage concerns
  • Technical support in using online services
  • Checking employment status
  • Reporting suspected fraud
  • Questions about importing and exporting goods

Best Practices for Calling HMRC Customer Service

HMRC is a massive agency and has many different departments. Before calling, it's a good idea to verify that you have the correct phone number for the division you need to contact. In addition, different divisions have their own hours of operation, so you will want to verify those as well.

Before calling, make sure you have the following handy:

  • Information you need to identify yourself to a call center representative, which may include your National Insurance number. If you are calling on behalf of someone else, you'll need their information as well.
  • Documents that are pertinent to your case, including any correspondence between yourself and HMRC.
  • Pen and paper so that you can take notes during your conversation.

HMRC's phone systems use voice recognition to get you to the right division or representative. When you call, He asked to say in a few words what your concern is. Try to be plane and specific in what you have to say. For example, if you are calling ceased family members tax issues, you could say "deceased" and be transferred to the appropriate department.

If you are unable to use standard phone systems, HMRC does provide adaptive technologies as well, including those that meet the needs of deaf and hearing-impaired callers.

How do Consumers Feel About Calling HMRC Customer Service?

Many people in the United Kingdom are critical of the service provided by HMRC customer service representatives. This isn't entirely surprising, as many people who call HMRC are perhaps upset or confused about tax, regulatory and other less-than-pleasant matters.

Complaints tend to focus on the training of HMRC customer support representatives, who may provide poor or inaccurate advice, particularly in situations where the UK's tax codes and processes don't always apply to a caller's unique situation.

That said, there are other reports of HMRC customer service representatives providing excellent support and advice to those who call.

What Kind of Issues can HMRC Customer Service Representatives Resolve?

HMRC representatives can answer questions about areas under the HMRC's authority, including personal, commercial and business taxes. The HMRC can also work with taxpayers and their representatives on tax debt payment options, appeals and other relevant issues.

What Can't Be Resolved With a Call to HMRC Customer Service?

HMRC customer service representatives work on behalf of the United Kingdom, not individual taxpayers. In situations where complex tax or legal advice is needed, individuals and business owners are advised to hire a qualified professional.

Citizens of the United States, who may be subject to U.S. income taxes, cannot receive assistance with U.S. tax matters from HMRC. These individuals will have to speak to the Internal Revenue Service directly or contact an IRS enrolled agent in the United Kingdom who can provide advice and help.

What Should You Do If You Have an Unsuccessful Call with HMRC?

If you get off the phone with the HMRC and feel that you did not get your questions answered or that your issue is still not resolved, don't let your frustration get you down. You still have options available to you.

The first thing to do is to review any notes you took during the call. If you did not take notes, write down or type out what you remember from your conversation. These details are useful as you escalate your case.

Next, call HMRC back. Not all customer service representatives are created equal and the next person you talk to might prove to be more helpful.

If your call does not work, seek out a different way of contacting HMRC. For general questions, HMRC is active on many social media platforms and their specialists may be able to provide you with an answer. Otherwise, send a letter to HMRC explaining your concerns or asking your question. Information on street addresses can be found on HMRC's website.

HMRC also maintains a separate department for complaints. If you can't get a resolution through HMRC's normal channels, filing a complaint might be your best option.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

Paul kelly utr.**********. I have been told I owe hmrc £***.** but as far as I am aware...
Hi * This side mandeep singh last week i received letter from hmrc and in this letter...
Tengo un problema con la empresa Tangent capital limited ya que me han generado una ga...
Hi**I am expecting the Cost of Living Payment but i havent received it. I understand th...
i received letter from hmrc to pay tax but i dont know how and where to pay
Hi*We received a penalty charge for No Nits Limited .*The company is dormant*Regards
I am a PAYE tax payer .*I work offshore on a drilling rig , the drilling rig changes lo...
I have not ticked box ** on RR* on my self assessment form and have received a tax de...
Regards application for non resident landlord number ref-YMS- TS**-HCW for Mary Wolansk...
Need tax code check as I am paying tax on my pension which I don’t think I should as I...
I'm just wondering if I am entitled to a tax rebate
Have received a message through HMRC app to say that I am owed some money for Period...
I am a UK citizen living abroad. I currently sell products online within the UK and was...

HMRC Customer Phone Number +44 1355 359022 - Stats

Numéro de téléphone à composer+44 1355 359022
Rappel possibleNON
Appel intercepté par une personne réelleOUI
Département que vous appelezService client en dehors du Royaume-Uni
Heures d'ouverture du centre d'appelsMon-Fri 8am-6pm EST
Meilleur moment pour composer8 h 30
Attente moyenne12 minutes
Attente actuelle16 minutes
Classement (parmi les numéros de téléphone)1
Rang (global)1
Canaux de communicationtéléphone, chat, web, twitter
Qualité de la communication68%
Qualité de l'aide57%
Votes des clients7,315
Dernière mise à jour des informationsFri Dec 01 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

HMRC's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de HMRC, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un HMRC agent. Ce numéro de téléphone est le meilleur numéro de téléphone de HMRC car 49,518 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au +44 1355 359022 incluent Form request, Make a payment, Payment arrangement, Update account information et d'autres problèmes de service client. Le HMRC centre d'appels auquel vous appelez a des employés de United Kingdom et est ouvert Mon-Fri 8am-6pm EST selon les clients. Au total, HMRC possède 3 numéros de téléphone. La meilleure façon de parler aux HMRC représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

What is GetHuman's Relationship to HMRC?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like HMRC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

Il existe d'autres moyens de contacter HMRC, notamment le chat en direct, son site Web/service d'assistance et son compte Twitter. Visitez notre page HMRC Service client pour plus d'informations.
HMRC Customer Service

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